disneyshopper
Happy October! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
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@dhbookds wrote:
tyler@ebay wrote:
@dhbookds wrote:
tyler@ebay wrote:
@mam98031 wrote:
For me, I can now see the FB of others. It wasn't limited to just the forums, it was also in the rest of Ebay too or at least that was my experience. It now appears to be fixed again.
@mam98031 - this is what makes it so insidious, the intermittent nature of this bug is maddening. All links and profile photos are gone for me from the Community site as of this morning. But yesterday they were fine, and tomorrow they may be back for me.
It's really frustrating, but I'm glad they're back for you, and I hope they stay a good long time!
Do you still want reports.......per Shelia's request? Seems ya'll can see it, so not sure why they can't?
Yes please @dhbookds - our only recourse at this point is to document as many folks being impacted as possible, which will hopefully help Khoros isolate root cause.
Has anyone given the links to Khoros that Eburton has posted several times..........that they are the ones that aren't working?
Hi @dhbookds - yes, I'm fairly certain they've been added to the ticket (and thanks to @eburtonlab for consistently doing so much heavy lifting!).
@savannah3 wrote:
SR# 1-379775585606
Long time follower but first time posting.
I have been with eBay for over 23 years and been very happy with sales with nearly a 100% sales rate.
But a few months ago, I got caught by the eBay system and lost my Top Rated Seller status due to too many sales without tracking uploaded. I immediately contacted customer service requesting them to look closer at my records and they would see that the sales without tracking uploaded were all local pickups.
I thought I got their attention and would get some further consideration. But no response. One CSR said they did not have the option to remove such defects. But the defect was issued by eBay in error.
And options in seller hub do not exist to record an item as picked up so that it overrides the need for tracking. A few years back eBay advised me to send buyers wanting pickup a new invoice that deletes the shipping options leaving only the local pickup options. Also, that I should add a note to the order that the buyer picked up the item and the date.
I am aware that if an item is paid for by the buyer through eBay, that an option does exist to mark an item as picked up. But the vast majority of my customer prefer to pay upon pick up as allowed by eBay.
I know you are very limited in your dealings with Customer Service but their failure to respond is highly disappointing. Below is the last meaningful message dated 9/12/21 from Customer Service.
“RE: update about your defect SR# 1-379775585606
Hello Glenn,
Thank you for writing back to eBay regarding your tracking report. I'm sorry to hear that you lost your Top Rated status despite listing the item as pick up only. I fully understand your point that no tracking needs to be uploaded since items are for pick up. Rest assured that I am more than willing to help you with this matter.
I can certainly understand how inconvenience this matter has caused you and I do apologise if this is causing you confusion. First of all, we would like to extend our gratitude for choosing us as your On-line marketplace and for being part of eBay community.
Glenn, I personally believe that this shouldn't be counted under tracking not uploaded since items have been picked up and I know that you wanted the records to be corrected however, please understand that for tracking uploaded on time and validated, we don't have an option to remove individual defects as the defects we can only removed are defects for cancelled transactions and cases closed without seller resolution but if we can see that it's the only requirement that was not met to be a Top Rated Seller and the defect should not be counted, we are overriding the seller status of the member. No worries as I will have this escalated for a review for possible adjustment and this will reflect on the next evaluation once reviewed and confirmed that the transactions shouldn't be recorded as tracking not uploaded.
I'd appreciate your understanding and patience on this. I can guarantee you that I have fully documented this.
I trust that I've set your mind at ease because as always, our goal is to ensure you have the best online trading experience on eBay.
Kind regards,
Maria
eBay Trust and Safety”
My follow up of 9/28/21 has not been answered.
My hope is that Customer Service does the right thing and corrects their error. Local pickups do not require tracking.
Also, I would hope that eBay would correct the system to allow all items to be marked as picked up.
Hi @savannah3! I'm sorry for any confusion with how local pickup affects shipping metrics. I'd be happy to clarify this for you now though, so you can better prepare going forward.
When a listing is originally set up with a normal shipping service (like USPS), it's locked in as if it's a regular shipping listing, even if you add local pickup as an additional option. If you're adding it onto the invoice after the buyer has committed to buy, it will count against your tracking percentages; regardless of whether the buyer chooses local pickup or regular shipping. If you want to offer local pickup and not have it affect your shipping metrics, then you only want to offer local pickup in your listings.
We know things will come up, and it's why we don't expect perfection from our sellers. If you're finding that you get enough requests for local pickup that you've lost your Top Rated status because of it, then you may want to reconsider the shipping options you're offering in your listings. I hope that makes sense and helps!
Time for the chat is running out, so I wanted to get this posted, so I haven't read the remainder of the posts.
I don't rely on messages from ebay. In fact I have tried to disable receiving as many different messages as I can in Communication preferences. Instead, I go to Seller Hub > Orders > Awaiting payment as well as
Seller Hub > Orders > Awaiting shipment to see the status of orders that have been purchased.
@somanypostcards wrote:
Why does the Purchase History -> Order details -> Printer friendly page show ALL the listings but the
Seller History -> Order details -> Printer friendly page -> Print page only show the first 11 listings?
How can I print ALL my purchase on a combined order of more than 11 items? I am using Chrome on a Desktop computer. Can this "glitch" be reported to eBay as a technical error?
@somanypostcards I'm sorry if you didn't see my reply to this question here. I will be filing a ticket with our tech team though and I provided a workaround for you in the meantime. 😊
@mam98031 wrote:
jasmen@ebay wrote:
@ittybitnot wrote:Good afternoon.
The post by @savannah3 reminded me of a question I had about local pick up. I was wondering if a buyer pays cash at pick up, is the final value fee adjusted because eBay is NOT processing any funds? Is the seller's final value fee now less the money processing portion?Hey @ittybitnot the processing fees are only billed when they send the payment through our system, the final value fee is separate and charged when the buyer commits to buy the item.
How do they [Ebay] do this. The Money Processing fee is NOT separate. It is a Simplified Fee in MP which includes the FVF for the sale and the money processing fee in one.
So how do they separate them and what are the amounts of the two fees?
A link to the policy would be very helpful.
The thread is about to close for the day. May we please get a response.
