Regards,
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@Anonymous
@Anonymous wrote:
@mr_lincoln wrote:alan@ebay, tyler@ebay RE: Best Offer being turned on by Ebay on select listings
Good afternoon team, sorry I'm late ... I glanced through the 5 pages and not sure if this was brought up or not. I read a thread where a Seller was messaged by eBay advising them that eBay turned Best Offer on for some of their Fixed Price listings. Since the OP mentioned the message it sounds like this is NOT a glitch but rather some new thing ...
Can you advise if this is some sort of Beta testing program or did that happen because of some new Seller Hub setting that lets eBay get involved with how listings are set up?
Any info you can provide will be greatly appreciated.
Mr. L
Hi @mr_lincoln, no worries about the timing! We are still here for about fifteen more minutes
For clarification, we have Best Offer automatically applied listings through our Quick Listing Tool when the price is above the average sales price. Any offer below 30% of the asking price will be automatically declined. While a seller cannot remove this from their listing, they would be able to end the listing and start from scratch through the Advanced Listing Tool. Sellers can also set up automatic replies to offers if they would like and are not expected to accept any offer they receive. This feature only serves to increase chances of a successful sale.
Hey Trinton, thanks for the quick reply ... okay, so if one is using the Advanced Tool then the auto BO will not occur, correct? Do you happen to know the formula they use to determine the "average" sales price and how far back they go for the pricing data? "average" can be misleading if a bunch of people sold an item with a cheap price but high shipping cost just to try and get higher placement in Search (if it works that way) ... I always like the idea of prices going up not down ... more profit all around that way ...
Mr. L
@mam98031 wrote:
@sarahbru wrote:
@fern*wood wrote:
Is it by design for the new feedback page to no longer allow saved comments? It is a small thing, but still, I am way less likely to want to bother with giving feedback if I have to manually now type out every comment.
I leave the same for every buyer upon payment, so clicking instead of stopping to type matters to me.
Hey @fern*wood: Are you in Seller Hub? You should be able to store feedback comments there and bulk leave feedback with identical comments for all orders. You'll find it under the ORDERS tab / Leave feedback section. Thanks! Sarah
That is something entirely different. Fern isn't talking about having Ebay automatically leave FB as transactions happen or at a specific time. Fern is doing things like many of us do and that is leave FB personally whether that is after the buyer leaves FB for us or at some other point in the transaction process.
When we go into the new FB program, you have to leave FB one at a time. A ridiculous so called improvement, but nonetheless it is what it is doing. And it no longer retains some of the sentences we frequently used while leaving FB. Again, just adding additional work on top of everything else.
But there is one more thing. It sometimes makes you leave different FB on everyone. Lets say you are in there and you have about 10 buyers you want to leave FB on, you have to post each separately and you have to enter a UNIQUE FB comment on each one, which is probably why it isn't retaining some of the seller's commonly used comments any longer. This new and improved FB form is only creating more work for sellers.
And if the programmers would have actually thought this through, they would have realized that. The changes made to the program LOGICALLY create more work than the old form. Which I might add, there was NOTHING wrong with the old format.
@mam98031: In Seller Hub, you should be able to leave "custom comments" that can be bulk left in the Leave Feedback tab? We tested it out just now and the functionality has not changed / is still in place. I'm wondering if this is a bug you are experiencing? Could you private message me screen shots, etc? Thanks! Sarah
@mylittlegeneralstore wrote:
Sarah, I am excited to hear that there will be instuctional videos coming out for Seller Hub. We had Srini Rengasamy and Raghu present at our meetup last night. They were awesome, but would like a video that can be viewed over again. Keep upi the great work!
@mylittlegeneralstore: YES! I am pretty exciting about the instructional videos. Super cool to have this new functionality -- even BETTER to walk folks through how to use it. 🙂 Thanks! Sarah
@mr_lincoln wrote:@Anonymous
@Anonymous wrote:
@mr_lincoln wrote:alan@ebay, tyler@ebay RE: Best Offer being turned on by Ebay on select listings
Good afternoon team, sorry I'm late ... I glanced through the 5 pages and not sure if this was brought up or not. I read a thread where a Seller was messaged by eBay advising them that eBay turned Best Offer on for some of their Fixed Price listings. Since the OP mentioned the message it sounds like this is NOT a glitch but rather some new thing ...
Can you advise if this is some sort of Beta testing program or did that happen because of some new Seller Hub setting that lets eBay get involved with how listings are set up?
Any info you can provide will be greatly appreciated.
Mr. L
Hi @mr_lincoln, no worries about the timing! We are still here for about fifteen more minutes
For clarification, we have Best Offer automatically applied listings through our Quick Listing Tool when the price is above the average sales price. Any offer below 30% of the asking price will be automatically declined. While a seller cannot remove this from their listing, they would be able to end the listing and start from scratch through the Advanced Listing Tool. Sellers can also set up automatic replies to offers if they would like and are not expected to accept any offer they receive. This feature only serves to increase chances of a successful sale.
Hey Trinton, thanks for the quick reply ... okay, so if one is using the Advanced Tool then the auto BO will not occur, correct? Do you happen to know the formula they use to determine the "average" sales price and how far back they go for the pricing data? "average" can be misleading if a bunch of people sold an item with a cheap price but high shipping cost just to try and get higher placement in Search (if it works that way) ... I always like the idea of prices going up not down ... more profit all around that way ...
Mr. L
Agree with Mr. L: "average" price can be misleading.
I priced a book I had based on other prices of what seemed to be the same item. when I got anoffer for the book, I looked more closely at the several dozen others, and discovered that all the others were paperback reprints (which was not mentioned in the title), while mine was a hardback first edition. The catalog said they were all the same.
@sarahbru wrote:
@mam98031 wrote:
@sarahbru wrote:
@fern*wood wrote:Is it by design for the new feedback page to no longer allow saved comments? It is a small thing, but still, I am way less likely to want to bother with giving feedback if I have to manually now type out every comment.
I leave the same for every buyer upon payment, so clicking instead of stopping to type matters to me.
Hey @fern*wood: Are you in Seller Hub? You should be able to store feedback comments there and bulk leave feedback with identical comments for all orders. You'll find it under the ORDERS tab / Leave feedback section. Thanks! Sarah
That is something entirely different. Fern isn't talking about having Ebay automatically leave FB as transactions happen or at a specific time. Fern is doing things like many of us do and that is leave FB personally whether that is after the buyer leaves FB for us or at some other point in the transaction process.
When we go into the new FB program, you have to leave FB one at a time. A ridiculous so called improvement, but nonetheless it is what it is doing. And it no longer retains some of the sentences we frequently used while leaving FB. Again, just adding additional work on top of everything else.
But there is one more thing. It sometimes makes you leave different FB on everyone. Lets say you are in there and you have about 10 buyers you want to leave FB on, you have to post each separately and you have to enter a UNIQUE FB comment on each one, which is probably why it isn't retaining some of the seller's commonly used comments any longer. This new and improved FB form is only creating more work for sellers.
And if the programmers would have actually thought this through, they would have realized that. The changes made to the program LOGICALLY create more work than the old form. Which I might add, there was NOTHING wrong with the old format.
@mam98031: In Seller Hub, you should be able to leave "custom comments" that can be bulk left in the Leave Feedback tab? We tested it out just now and the functionality has not changed / is still in place. I'm wondering if this is a bug you are experiencing? Could you private message me screen shots, etc? Thanks! Sarah
That is still a different function. Unless you are saying the changes made to the way we can leave FB if we go to it from the FB page is intentionally made cumbersome to encourage sellers to use the Seller Hub???? What Fern has reported is completely true if you go to the FB page, drop to the bottom and click the link to leave FB.
@dtexley3 wrote:
My Seller Hub overview page now has a banner across it:
Stronger Browser Security
Changes to Browser Security Standards will affect your listings. Update now!
Is this a general message to all stores or just for me? It doesn't make that clear.
I've run my listings through the tools twice now, and about 1/3 of the "fixed" listings reverted to their original state after a few hours. Trying to figure out what would cause that (other's have seen the same thing) and get the rest fixed.
@dtexley3 - Accounts we see could be impacted by the HTTP/HTTPS conversion have that banner. When you talk about the tool are you referring to the i-ways tool (https://bulkchecker.i-ways.net/ebay/en-us)?
If you've corrected them and they're reverting that sounds odd - I'll reach out to you for more information. Thanks!
@mr_lincoln wrote:
@Anonymous
@Anonymous wrote:
@mr_lincoln wrote:
alan@ebay, tyler@ebay RE: Best Offer being turned on by Ebay on select listings
Good afternoon team, sorry I'm late ... I glanced through the 5 pages and not sure if this was brought up or not. I read a thread where a Seller was messaged by eBay advising them that eBay turned Best Offer on for some of their Fixed Price listings. Since the OP mentioned the message it sounds like this is NOT a glitch but rather some new thing ...
Can you advise if this is some sort of Beta testing program or did that happen because of some new Seller Hub setting that lets eBay get involved with how listings are set up?
Any info you can provide will be greatly appreciated.
Mr. L
Hi @mr_lincoln, no worries about the timing! We are still here for about fifteen more minutes
For clarification, we have Best Offer automatically applied listings through our Quick Listing Tool when the price is above the average sales price. Any offer below 30% of the asking price will be automatically declined. While a seller cannot remove this from their listing, they would be able to end the listing and start from scratch through the Advanced Listing Tool. Sellers can also set up automatic replies to offers if they would like and are not expected to accept any offer they receive. This feature only serves to increase chances of a successful sale.
Hey Trinton, thanks for the quick reply ... okay, so if one is using the Advanced Tool then the auto BO will not occur, correct? Do you happen to know the formula they use to determine the "average" sales price and how far back they go for the pricing data? "average" can be misleading if a bunch of people sold an item with a cheap price but high shipping cost just to try and get higher placement in Search (if it works that way) ... I always like the idea of prices going up not down ... more profit all around that way ...
Mr. L
Hi @mr_lincoln, I wouldn't be able to go into detail about how the average price is determined but can confirm it is the current market average and takes into account the price listed outside of eBay as well. The Advanced Listing Tool would not automatically apply this. We also take into account the shipping cost in our search algorithms to prevent the kind abuse you reference.
While both sellers and eBay benefit from a high sales price, neither benefits from an item that did not successfully sell. The addition of the Best Offer option ensures a higher chance of a successful sale and can provide sellers with valuable insight on the price point they are starting their items at.
@tomuchstuff5 wrote:
tyler@ebay wrote:
@tomuchstuff5 wrote:
The similar items is causing some return situations.
Also am getting emails about items that I viewed. I view quite a few in the process of pricing and availability. I don't want my mailbox to fill up. Anyway to stop these?
Requests for partial refunds are getting frequent on non-issues. Great product in excellent condition delivered with care in a speedy manor. Seems that some of this also due to similar items. Seeing sellers asked to match prices after the fact in a few instances in discussion. CS is not backing sellers on this issue and we are being forced to pay return shipping when customer files as snad instead of found for less to avoid shipping costs. Is there a viable solutions to ones caused by see similar and also for buyers that are just requesting partial refunds because they can? (Again on non-issues)
Thankfully I have only had this a few times in last year but am seeing it frequently in conversations with other sellers.
Hi @tomuchstuff5 - if a buyer asks to change the price after the fact you should have the option to cancel at customer request, as the item price is considered integral to the transaction. If a customer wants to return an item for 'not as described' and specifically states it's because they found it at a better price that's a remorse return reason and should be handled appropriately.
While it's not against policy for a buyer to request a partial refund in that circumstance, it's not something we would ever force you to do.
I'd encourage you to reach out to customer service if you run into that scenario so they can assist.
I had such a situation. Customer had already recieved item. I got a message DEMANDING a 85.00 refund on a 99.00 purchase. She had found for less after recieving mine. (I have a no returns policy but) I politely offered a return and congratulated her for having found a deal. Gave instructions to open return and select found for less, opened as snad instead (she had already told me in message that if I refused refund and wanted item back I would have to pay return shipping). Called CS TWICE got same answer on situation twice. Told to wait 3 days and let them step in on case. Case was sided w/ buyer and I got the dreaded defect. It was crushing. Spoke to a resolution specialist afterwards and he confirmed that customer was less than honest and nothing could be done. Defect would be awarded.
I followed instructions. It would be nice if in a case there was a place to leave a note for CS . Buyer and I had already messgaed back and forth. There was nothing else to say. I uploaded photo's of messages in the photo box so it did not appear I was ignoring it. I did not accept return because I was told not to. Only because the customer should have paid return shipping in this case.
That seems very unusual, as CS has access to view messages sent on eBay and in the body of cases. I'll reach out for some additional information. Thanks!
@mr_lincoln wrote:
@sarahbru wrote: @fern*wood: I'm sorry to hear you aren't interesting in using Seller Hub - as the goal of Seller Hub is to centralize seller tool functionality in one place to make selling easier for sellers. I'm a big believer that one tool is better than multiple tools (all the marketing and promotional tools in one place!) and I would encourage you to try it out. There are actually a whole bunch of cool things you can do in Seller Hub - like Track Impressions, Price comparison data, sales trend data (for seasonality -- both on eBay and off eBay), and of course you can leave feedback in bulk. 🙂 In the next couple of weeks I understand we'll be rolling out some instructional videos on Seller Hub so that it is more clear to sellers all the functionality that is there. I'm hopeful you'll try it out. Thanks! Sarah
_________________________________________________
Good afternoon Sarah and that's great about the videos for those who need to learn about SH ... but would you or someone there be able to provide a timeline (even rough) for some of the improvements that have been requested ... like customization that allows more tiles to be placed on one row instead of the 3 fixed sized ones? This has supposedly been passed on to the SH development team but since suggesting it I have heard zero-zip-zilch ... pic below to illustrate what was previously supplied ... Seller Hub has some really great potential and I am not just cheerleading here ... but in its current form it needs some work. Many of the shortcuts are great but we still need the ability to customize it to fit our individual selling style ... thanks for any time you can devote to this.
Best regards ... Mr. L
@mr_lincoln: Hey there. I don't have a timeline for when specific functionality will be in place for Seller Hub but I can (and will) ask Vikas the product manager. If I receive information I can share - I will. Thanks! Sarah
