Community Chat, Oct 21 @ 3 pm PT - Technical issues reported within Seller Hub, and items specifics

[alan@ebay]

Join us here at 3 pm PT where we will be joined by Ron from the Structured Data team to give us an update on the ongoing Seller Hub and Item Specifics issue. Ron will let us know the current status as well as address your questions. Please know that because this is a developing situation we may not have exact answers but it’s important we get your input and update you with all necessary information.

[thewickedreseller]

Yeah I did as well. Very 90s of ebay to do this in a forum thread.

[doug@ebay]

Hi @mynewfindstore this is actually the "chat." It's more of a question and answer chat. So, you can Reply to the original post at the top to post a question. From there, click Reply to reply to any other posts.

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@mynewfindstore wrote:

How do I get to it?

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[gulfcoasthula]

Also, will ebay be issuing credits to sellers whose listings have been invisible due to these item specific glitches that were caused by ebay?  I'm not trying to be greedy here, but business is business and this most certainly is costing me money =(.  Again, an honest reply is most appreciated.  Thank you for your time.

[joesoucie22012]

I am worried about my eBay invoice. It is messed up. eBay added my Sept 30th payment which I paid to my current invoice there by almost doubling my current invoice. I know that it's a glitch and we are not supposed to call customer service. But I'm worried that it will not be fixed in time. Do you have any idea when this will be fixed. Thank You.

[ca_jackdaw]

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@mynewfindstore wrote:

I do some sell similar on certain items everyday and I do not see that the size has been mapped to the "new" required size fields.....when will this happen?  I've started updating them myself since I don't have a status and am losing money!

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Hi @mynewfindstore 

Size has been mapped to the "new" fields in our backend, so any existing listings you have will not be blocked when you revise and will be available in search results.  If you are creating a new listing you should start using the new size fields.  

Thanks

[brian_burke@ebay]

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@dhbookds wrote:

so what is the update?

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@dhbookds For the latest on this issue, please make sure you subscribe to Seller News here - https://community.ebay.com/t5/Announcements/bg-p/Announcements

We will provide an update later today there, but want to ensure sellers have the opportunity today to ask questions or provide information to Ron, VP Structured Data and his team. 

Thanks

Brian

[doug@ebay]

Hi @gulfcoasthula this is actually the "chat." It's more of a question and answer chat. So, you can Reply to the original post at the top to post a question. From there, click Reply to reply to any other posts.

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@gulfcoasthula wrote:

Do we just type our questions here?  First time on the chat, thank you alan@ebay 

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[Anonymous]

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@baxterbog wrote:

Each of my listings now requires certain item specifics.  Various types of listings (single cards, different sports, lots, team sets, complete sets).  Was unable to relist auctions this weekend because of this.  Do I have to go through my listings one at a time to update these specifics?  We sell primarily sports cards.

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Hi @baxterbog This is related to new aspect mandates rolled out for collectibles. Any existing listing is fine. When you go to make changes or relist you will need to provide the newly required aspects. 

Thanks

[doug@ebay]

Hi @collins53422 this is actually the "chat." It's more of a question and answer chat. So, you can Reply to the original post at the top to post a question. From there, click Reply to reply to any other posts.

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@collins53422 wrote:
I'm here how do we participate?

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[extremefaith63]

In all this has your team ever considered the fact that major updates like these should not be done in 4rth quarter which many of us sellers have been saying for years? 

[mcdougle4248]

Is there an update on manage promotions?  Start times are improving (at least for me), however, end times are still a problem.  I am seeing up to 10 hrs past the set end times.

[mynewfindstore]

It's not showing on the listings though.....

[uptownbug]

This is about as lame as it gets. We sellers are demanding answers and you do this? You are out of your minds and this will just infuriate people who deserve real accountability and answers

[doug@ebay]

@uptownbug this is actually the "chat." It's more of a question and answer chat. So, you can Reply to the original post at the top to post a question. From there, click Reply to reply to any other posts.

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@uptownbug wrote:
What is the format here? I thought it was going to be able to be heard?

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[mynewfindstore]

If it's really mapped, then the size should SHOW in the new fields....how can we trust that it's fixed otherwise?