mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Join the Community team here at 1 PM PT on October 23rd for our Weekly Chat with eBay Staff. We don't have a set topic this week, so please bring any general questions you may have on buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread. While no additional questions can be submitted after this time, we'll continue to work on responding to any queries that may still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.
Please note that this is a general topics chat, and we're happy to work on getting you answers. For the latest information and updates on the Item Specifics technical issue please review the the Seller News Announcements.
Additionally, I wanted to notify the Community that starting October 24th, 2019 I will be out of the office for at least two weeks recovering from having my tonsils removed. While I'm away, the rest of the Community Team will still be available 
1 BEST ANSWER
Accepted Solutions
Site Issues
Q: I am receiving an error message when revising a listing. It states, “You must have a valid PayPal account in good standing to require immediate payment.” My PayPal account is in good standing. Why am I getting this error?
A: There is a known issue with this that effects listings during a revision. Our developers are aware and are working to resolve it. As a workaround, removing the Immediate Payment Required option will remove the error and let the revision go through.
Q: When we find errors in the system, who do we report them to? What is the process
A: The Community team can take member feedback and give it the appropriate teams.
Feedback Profile
Q: What's up with the new feedback page design? I find it ugly. Are there improvements that I haven't noticed?
A: We are making updates to the feedback page to align with the design of the rest of the site for a more streamlined, cleaner look.
Listing Categories and Item Specifics
Q: The unisex clothing categories have disappeared and items that were listed as unisex have been changed to mens. Can we at least get the Unisex designation back to t-shirts?
A: There were category updates made on October 15th, as announced in the Fall Seller Update. Most of the Unisex clothing categories were retired. A full list of the category updates can be found here. As always, we're happy to take note of feedback regarding site updates.
Q: According to the eBay announcement- In certain categories, UPC product identifier will show as a required field with no “Does Not Apply” option. If you do not have a UPC, please leave the field blank and do not insert random numbers. Does this mean we should remove does not apply from all our existing listings that use this in the UPC field? Is there a list of the "certain categories" published anywhere? Why is it suddenly recommended to leave the field blank when previously it was required to enter does not apply? I'm guessing it has something to do with Google not liking does not apply on all those listings.
A: For listings where you are still able to select 'Does Not Apply' you may continue to do so, but for those categories where it is no longer an option you would either need to input one or leave it blank. The largest reason to advise leaving it blank is to prevent misinformation getting into search filters (in the case of inputting fake numbers) or creating several irrelevant search filters. The Community team will see if there's more information we can find and will loop back as we hear back.
Q: On the item specifics issue, several sellers have commented that the new fields cannot be updated in the bulk editor. To date I've not seen this addressed by any eBay staff. Is eBay aware of this issue and is it being addressed?
A: There isn't a way to effectively edit item specifics in bulk that we're aware of, and there are no current plans to alter the way the Bulk Edit tool works. The Community Team will review the questions on the tech issues board and make sure they're brought up with the right folks.
Q: Will boutique sizing for the women's clothing category ever be added to the sizing options along with juniors, regular, plus, petite? Boutique sizing causes a lot of problems with listing and search.
A: This seems like a sound suggestion, we'll get that escalated internally. However, if you will also send that over to sdsupport@ebay.com it lights the candle at both ends!
Seller Hub
Q: Recently Ebay changed the Seller Hub All Orders page and removed several columns/items that used to be there. One of the items removed was the ZIP CODE that was the column on the far-right hand side. Please also inform the tech department that several sellers over on the sellers hub board have asked for these to be put back.
A: We appreciate your feedback on this and will be sure to take note of it!
Q: I have 3 active items with questions from buyers and that message stays there as long as the item is listed, regardless of how long ago the message came. These messages didn't need a reply: I answered a question, and the questioner was thanking me. My Message file goes back to 21 April. All three of these messages are older than that. Request that these notices be deleted after 90 days.
A: Sellers can mark these questions as answered using the drop-down menu next to the item. We just tested this in both the Seller Hub and My eBay > All Selling views and was able to remove the notice that there is an unanswered question for that item.
Listing Fees
Q: Why are store subscription-based accounts charged insertion fees in Home and Garden for auction listings. With the consolidation of categories, it's becoming more burdensome.
A: The free insertion fee credits only apply to certain categories. You can find a list here.
Good afternoon! The chat is now open for replies
Please note that this is a general topics chat, and we're happy to work on getting you answers. For the latest information and updates on the Item Specifics technical issue please review the the Seller News Announcements.
@millcreekrescue909 wrote:
I was having trouble with my PayPal account. PayPal had placed a hold on it and when I tried to revise my eBay listings, a message came up at the top of each listing which stated “It looks like there is a problem with this listing. Payment Options – You must have a valid PayPal account in good standing to require immediate payment.” (See photo.) Therefore, I was unable to revise them. On 10/21 I called PayPal and it was their error as they were requiring a Japanese Driver’s License on a U.S. account. This was supposed to have been fixed two months earlier. They corrected the problem and cleared the account.
I was told by PayPal that it might take as long as 24 hours for eBay to update my listings. So, on 10/22, when the issue was not corrected, I called eBay CS and spoke to a Sales Specialist who told me that I was the fifth seller who had called that day to report their system not updating. She said she would report my problem to the technical team and it would receive priority attention. (Although I already knew that this was not true.)
Now it is 10/23 and the problem has not been corrected. I’m assuming that this is part of the problem eBay is having right now regarding listing revisions but I am not sure. This is causing me major problems!
Does eBay ever test these changes before they roll them out site-wide? If you do, it’s not working. And if you don’t, you should be. It is ridiculous that these SERIOUS issues come up at all, but this time of year it is just unacceptable, especially those with ISB issues. And, when they do occur, they are almost never fixed in a timely manner. This is beyond outrageous! It appears to me that we are paying you to be Guinea pigs!
Instead of continuously hearing that you are working on these issues 24/7, we need an estimated completion date.
Hi @millcreekrescue909, there is a known issue with this. Our developers are aware and are working to resolve it. From what's I've seen, removing the Immediate Payment Required option will remove the error and let the revision go through.
brian@ebay wrote:
@millcreekrescue909 wrote:I was having trouble with my PayPal account. PayPal had placed a hold on it and when I tried to revise my eBay listings, a message came up at the top of each listing which stated “It looks like there is a problem with this listing. Payment Options – You must have a valid PayPal account in good standing to require immediate payment.” (See photo.) Therefore, I was unable to revise them. On 10/21 I called PayPal and it was their error as they were requiring a Japanese Driver’s License on a U.S. account. This was supposed to have been fixed two months earlier. They corrected the problem and cleared the account.
I was told by PayPal that it might take as long as 24 hours for eBay to update my listings. So, on 10/22, when the issue was not corrected, I called eBay CS and spoke to a Sales Specialist who told me that I was the fifth seller who had called that day to report their system not updating. She said she would report my problem to the technical team and it would receive priority attention. (Although I already knew that this was not true.)
Now it is 10/23 and the problem has not been corrected. I’m assuming that this is part of the problem eBay is having right now regarding listing revisions but I am not sure. This is causing me major problems!
Does eBay ever test these changes before they roll them out site-wide? If you do, it’s not working. And if you don’t, you should be. It is ridiculous that these SERIOUS issues come up at all, but this time of year it is just unacceptable, especially those with ISB issues. And, when they do occur, they are almost never fixed in a timely manner. This is beyond outrageous! It appears to me that we are paying you to be Guinea pigs!
Instead of continuously hearing that you are working on these issues 24/7, we need an estimated completion date.
Hi @millcreekrescue909, there is a known issue with this. Our developers are aware and are working to resolve it. From what's I've seen, removing the Immediate Payment Required option will remove the error and let the revision go through.
That is a TERRIBLE option on some types of products. Some it would be fine, but others, it would open an entire separate and potentially serious set of issues.
So there is no ETA on fixing this known issue?
@sunset-painter wrote:
Hello! In looking at my service metrics, I see that I have 1 under "Not Received", (which tracking shows as delivered)
and 2 false SNADs, both of which did not like the fabric and should have been returned with the buyer's remorse reason. Both had fabric content in the photos and descriptions; the buyers just did not like the item but turned it around to be my fault to avoid return shipping costs. Why are these still allowed to be part of our service metrics when it is clearly NOT a SNAD? Please don't tell me it's not an issue until there are 10 of them as there should not be ANY of them.
Hi @sunset-painter - The intent of these metrics is to measure you against your peers, and we currently look at *all opened requests for not as described return reasons, and all item not received requests. We do not consider the intent of a buyer when opening a request, only the reason that a request was opened.
*The Seller Protections announced in July that took effect at the beginning of the month do offer Service Metrics removals for requests opened on or after that date. If you offer Free Returns or are a Top Rated seller who offers 30 day returns you may qualify to have the requests reviewed by using the 'Report a buyer' button within the request.
@carlqsportscards wrote:What's up with the new feedback page design? I find it ugly.
Are there improvements that I haven't noticed?
I've had it for awhile now. I too complained when I first saw it. As time passed I found even more things I don't like. I personally think it is a horrible design. Hard to read, follow and use. And dropping on the links to the bottom of the page just make it even worse. Time consuming and far less useful.
@Anonymous wrote:
@carlqsportscards wrote:What's up with the new feedback page design? I find it ugly.
Are there improvements that I haven't noticed?
Hi @carlqsportscards, we are making updates to the feedback page to align with the design of the rest of the site for a more streamlined, cleaner look. If you have specific feedback you are welcome to share it here and we will pass this along!
But what we are trying to express here is that it isn't. It isn't more streamlined, it is much harder to follow. It isn't cleaner, it is as fields seem to run together because of the lack of definition between fields. What makes dropping all the links to the bottom of the page easier to use? They are easier to use at the bottom of the page verses the top how exactly?
OMG please don't tell me we have other screens coming with this type of format used!!! What other screens will be taking on this type of design?
