Join the Community team here at 1 PM PT on November 20th for our Weekly Chat with eBay Staff. We don't have a set topic this week, so please bring any general questions you may have on buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread. While no additional questions can be submitted after this time, we'll continue to work on responding to any queries that may still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to help!
@golfingaddict wrote:
Hello,
I have been trying to follow the Item specifics issue and I saw that ebay posted a final word on the problem.
But, I am a little confused.
I've read the last announcement over several times. I think it says that it is mostly fix and should be ok now or in the process of being ok quickly.
But looking over my listings today, I am still running into a certain issue.
When I create my listings I try to complete all of the item specifics and add many of my own.
On some of my totes and handbag listing, however, I am running into the same issue.. That issue is mostly regarding size H W D
I put these into the listings and you can see those in the listing but when I revise the listings I see my item specifics (the original ones) and see a button that says 'additional information" and then it expands to a bunch of item specifics which again repeats size.
I have been slowly revising all these listings but it is time consuming.
My question
Should I keep revising the listings?
Why are they repeating information that is already there?Are these the things that ebay said in the announcement that will be fixed soon?
What happens to all the item specifics information I did when I initially created the listings?
Which are most important in search and buyer search?
thank you
Hi @golfingaddict - we're not the experts on this, but we'll get your concern escalated to the right folks and update this thread when we hear back. Make sure you're subscribed to this thread to get notified as we update things. 🙂
Tagging @dhbookds who had a similar concern. Thanks!
@vrykalak wrote:
>>I see a charge of $7 for "Advanced listing upgrade fees" and a savings of $6.48
>>for same. I was not aware of using any "Advanced listing upgrade fees" last month.
>>What gives?Hi @vrykalak,
>You were charged some Gallery Plus fees in October. However, this optional
>upgrade is free in some categories. In these categories the feature is added
>automatically since it's free. However, there were three listings that had
>Gallery Plus that were not in one of the free categories. There was also a
>listing with the Bold Listing Fee. These fees account for the $7 you are seeing.
---Since I always check before listing or relisting everything,
to be sure the listing fee is $0.00,
and I have never in my 15+ years selling on eBay manually
selected Gallery Plus or Bold on a listing
these charges must have arisen when GTC items renewed.That means eBay added those features when renewing a listing,
and I had no way to know about it.I want those charges refunded, for last month, and any other
month since mandatory GTC started, if such charges were on
my invoice.
Hi @vrykalak - the Good Til Cancelled process does not add additional services to your listings at the time of renewal. If you'd like to give me a few item number examples that charged you that fee I'm happy to review to see if they are in one of the categories where this service is free, and what could have happened there.
If you 'deselect' that option on the listings where it is charging you it will keep that status going forward as items renew.
When it comes to credits you'd like to request your best option is to contact Customer Support so they can review that in depth for you. Thanks!
@academic.ealim.books wrote:
I purchased and item on Sept 28. It arrived damaged (SNAD). The return process functioned as it should other than the seller did nothing and I had to ask eBay to step in. I also left negative feedback relating to the issues with the sale/shipping. FB was true, accurate and factual, No emotions, 'just the facts."
I was shocked to discover that eBay removed the negative feedback and allow the item to be resold. So I have to ask these two questions:
1. Why was the feedback removed?
2. So I assume the seller contacted CS and got the FB removed. How does that happen unless eBay decided this was abuse of the process? So does that mean that eBay now has a mark on my account as to abuse of the MBG process?
Hi @academic.ealim.books, while I can't talk about the specifics as it would require discussing account details, it sounds like the seller may have had protections that resulted in the feedback removal. I understand why this would cause you some concern and want to assure you that this definitely does not mean that your account is marked as abusive. If you did not receive a message from eBay stating that you violated a policy, then you have nothing to worry about in that regard. In fact, if you haven't received a message about a feedback policy violate then it is very likely that the feedback was removed due to some Seller Protection on the sellers end.
@my-cottage-books-and-antiques wrote:
tyler,
Thanks. here's an item number: https://www.ebay.com/itm/163951541557
I believe the Concierge already put me on the ticket.
Thanks @my-cottage-books-and-antiques - I'll double check just to make sure. 🙂
@bargainbigly wrote:
Given that we now have numerous Reddit threads detailing how to use eBay's not as described button to get free or half price items from sellers here, what is management doing to address the rampant fraud and lack of seller protection on this platform.
The problem has only gotten worse over the past 12 months since eBay refuses to provide sellers with any protection beyond "just let them keep it for free" or "refund them 50% for the rocks that they returned".
That is not a seller protection policy.
Thanks.
Hi @bargainbigly, I answered a similar question in this chat after you posted this question. Something I want to highlight is that we are reviewing seller reports and taking action on abusive buyers. The first step to help ensure abusive buyers are removed from the site to to report them when they abuse the Money Back Guarantee. We review these reports and do take action on abusive buyers. I'm not aware of what moderation 3rd party sites take on their site, but I suggest looking into reporting threads on those sites that may encourage or promote dishonest activity.
