Community Chat, November 20 @ 1:00 pm PT - General Topics

[tyler@ebay]

Join the Community team here at 1 PM PT on November 20th for our Weekly Chat with eBay Staff. We don't have a set topic this week, so please bring any general questions you may have on buying or selling.

The chat will be open for questions from 1-2 pm PT, at which point we'll close thread. While no additional questions can be submitted after this time, we'll continue to work on responding to any queries that may still be unanswered.

If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to help!

[maxoptical]

I have an issue were every one of my 4000 listings have Local Pick Up as a option but I don't have this enabled in my shipping policy.   I have tried changing shipping policies and my listings always show this option.  I don't offer local pick up and I need this removed.

[dhbookds]

Concerning the "final" notice on the IS problems....  Since they "will be finished" fixing in the next few weeks......how are we supposed to figure out WHEN everything is fixed.......so we can report problems that we still see?

[brian@ebay]

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@coinslabz26 wrote:
Regarding sellers still accepting paypal in categories where managed payments are not yet available. 

Ebay's recent decision to combine sales tax as part of the payment is now showing as income for paypal 1099 purposes, and is not being separated as "sales tax" as far as paypal reports go. Is ebay going to provide us with some sort of statement we can use for tax purposes to show marketplace facilitator taxes were taken by ebay? Something that will allow us to prove we never actually received nor controlled those funds? Or will any other statement type documentation be provided so we can use it to show the IRS that these are not earnings?

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Hi @coinslabz26, we can't speak for PayPal, so it would be best if you asked them directly. EBay provides a downloadable report in the Seller Hub Orders section. This report does separate the eBay Collected Sales Tax into it's own column. Beyond this report, we do not have plans to provide another report for Sales Tax

[gwzcomps]

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@dhbookds wrote:

Concerning the "final" notice on the IS problems....  Since they "will be finished" fixing in the next few weeks......how are we supposed to figure out WHEN everything is fixed.......so we can report problems that we still see?

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Wait they haven't 100% fixed IS yet?  I thought they finally had that resolved 😐

[mam98031]

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@coinslabz26 wrote:
I downloaded this report and did not see this information. But since ebay is remitting sales tax on our behalf we don't have any proof unless it is provided to us by ebay.

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There is a specific column for sales tax collected.

Maybe you are looking at the wrong report.  

Go to Reports

Activity Downloads

[bargainbigly]

Given that we now have numerous Reddit threads detailing how to use eBay's not as described button to get free or half price items from sellers here, what is management doing to address the rampant fraud and lack of seller protection on this platform. 

The problem has only gotten worse over the past 12 months since eBay refuses to provide sellers with any protection beyond "just let them keep it for free" or "refund them 50% for the rocks that they returned".

That is not a seller protection policy. 

Thanks. 

[golfingaddict]

Hello,

 I have been trying to follow the Item specifics issue and I saw that ebay posted a final word on the problem.

But, I am a little confused.

I've read the last announcement over several times.  I think it says that it is mostly fix and should  be ok now or in the process of being ok quickly.

But looking over my listings today, I am still running into a certain issue.

When I create my listings I try to complete all of the item specifics and add many of my own.

On some of my totes and handbag listing, however, I am running into the same issue.. That  issue is  mostly regarding size  H W D

I put these into the listings and you can see those in the listing but when I revise the listings  I see my item specifics (the original ones) and see a button that says 'additional information" and then it expands to a bunch of item specifics which again repeats size.

I have been slowly revising all these listings but it is time consuming.

My question

Should I keep revising the listings?
Why are they repeating information that is already there?

Are these the things that ebay said in the announcement that will be fixed soon?

What happens to all the item specifics information I did when I initially created the listings?

Which are most important in search and buyer search?

thank you

[tyler@ebay]

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@hawaiibeads wrote:

There used to be Ebay CS that would call and help with our stores. I have had an issue for a while now, and have not been able to find anyone in CS that can help me.

In each of my listings in the description, there is a box that says "sign up for newsletter". Next to that, on the left, is a blurry gray box where a logo would fit (if I used one). I have not been able to figure out how to either get rid of the box OR add a logo!

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Hi @hawaiibeads - there isn't a dedicated 'store support' line that makes proactive calls any longer, but I'm happy to help with your concern. 

It looks like you're on the older store layout, which means you should be able to edit your store profile/logo from this link here. 

The bit about 'sign up for newsletter' can be managed on this page. 

You can also opt into the new stores experience that will be a bit more updated if you'd like! You can preview that by visiting http://pages.ebay.com/storefronts/update/ and clicking Preview Store > Publish.

Thanks! 

[maxoptical]

If I am in the Guaranteed delivery program, I ship same day,  eBay inserted the Fast and Free logo on our listings, and I offer next day, second day and ground delivery services. 

Should my listing appear when the customer drills down on Guaranteed Delivery  options (one day, two day, ect)  When any selection is picked other than no preference my listings are removed from the search.

I am Top Rated Seller,  100 percent feedback, ship same day, free returns.  I don't know why I am not being shown.     

My Guaranteed Delivery status on the Seller Hub has been stuck as shown for many months now. 

[golfingaddict]

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@greg213213 wrote:

Ending today is where I am seeing it and it changes numbers throughout the day. This has been going on for almost 2 weeks. Others on the boards have also made comments about this inconsistency.

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it looks like they are using 24 hours as "today"  from what I can see.

[colorful*things]

I was listing and noticed that the volume pricing option is now available on listings with a quantity of  one (before it was grayed out if your listing had quantity = 1). Does that mean if I activate it on all of my single item listings, a buyer can buy four separate items (from four separate listings) and get the discount I've set up for more than 4?  See attached screen shot.

[Anonymous]

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@vrykalak wrote:

Ever since mandatory GTC started, I check my listings every morning to see what time the first one that ends that day is actually ending. Then I try to get to my computer comfortably before that time to end it. On occasion, I arrived too late, and some had already relisted.

Sunday night (11/3), I got there 15 minutes before the first two should have relisted...and they were already done. It was then 4.55pm, and they said they had relisted at 6:02pm (383189663597) and 6:03pm (383189665635).
Mandatory GTC is bad enough, but jumping the gun like this is really appalling.

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Hi @vrykalak, I looked at these two examples and it appears that they both renewed exactly 1 month after they successfully were published to the site. I'm not sure what information you are using as a point of reference for the start time, but item 383189663597 started on October 4, 2019 at 6:02 PM and item 383189665635 started on October 4, 2019 at 6:03 PM. This is actually more than a month from the time you created the listings, as both were created almost 24 hours prior. Since listings can take up to 24 hours to index into our site and become visible, the renewal clock won't start until your listing becomes visible on eBay. 

[coinslabz26]

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brian@ebay wrote:

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@coinslabz26 wrote:
Regarding sellers still accepting paypal in categories where managed payments are not yet available. 

Ebay's recent decision to combine sales tax as part of the payment is now showing as income for paypal 1099 purposes, and is not being separated as "sales tax" as far as paypal reports go. Is ebay going to provide us with some sort of statement we can use for tax purposes to show marketplace facilitator taxes were taken by ebay? Something that will allow us to prove we never actually received nor controlled those funds? Or will any other statement type documentation be provided so we can use it to show the IRS that these are not earnings?

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Hi @coinslabz26, we can't speak for PayPal, so it would be best if you asked them directly. EBay provides a downloadable report in the Seller Hub Orders section. This report does separate the eBay Collected Sales Tax into it's own column. Beyond this report, we do not have plans to provide another report for Sales Tax

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Paypal is not collecting or remitting sales tax this has nothing to do with them. Ebay is simply adding the amount as income to our account so we can cover the fee and then removing it again. Why would you have no plans to provide a statement showing you took the money back from us? The downloadable report in seller hub is only available for a limited time and does not show that ebay remitted that sales tax to the state or that it was received by us and then taken back. Please double check your answer here because it seems more like it was something ebay forgot to consider when deciding to shift the fee to us.

[brian@ebay]

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@gwzcomps wrote:
What meaningful action is eBay taking to deal with false claims? Also dealing with buyers making multiple accounts to circumvent blocks and site policies? Why does it seem like buyers are allowed to run wild. Do the higher ups understand that unhappy sellers also equals bad experience for buyers?

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Hi @gwzcomps, we recently implemented enhanced Seller Protections for Top Rated Sellers. One of these protections includes returns where buyers claim a false Not As Described. Once the item has been returned, Top Rated Sellers can report the buyer for a false claim. Reporting the buyer will result in the seller receiving a $6 credit on their invoice to help subsidize the return shipping cost. 

Reporting the buyer also helps us identify members who abuse the Money Back Guarantee program. We encourage sellers to report buyers that abuse this process (such as reporting false Not As Described claims) so we have the information we need to take action on abusive buyers. If a buyer is attempting to circumvent a sellers block buyer list then they should contact customer service to report the situation. Customer service can take action on buyers that circumvent seller blocks. 

[Anonymous]

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@greg213213 wrote:

Ending today is where I am seeing it and it changes numbers throughout the day. This has been going on for almost 2 weeks. Others on the boards have also made comments about this inconsistency.

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Hi @greg213213, I understand that you are looking at a portion of Seller Hub that says Ending today and I am asking if you can specify what portion of Seller Hub you are looking at since this term is used in multiple locations. I want to make sure we are on the same page before I report anything on to our tech teams. The part of your Seller Hub that I looked at that says Ending today does not show a number next to it. I believe that you are seeing this, but need to know exactly where this is being displayed to help you.