mam98031 • Volunteer Community Member • Buyer/Seller since 1999
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Any updates on the various problems plaguing the Community for most of 2020?
I notice the log in issue disappeared but came back. Not as bad as it was, but back nonetheless.
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Edit: A reply to your question can be found here
@fern*wood wrote:
I have a quick question which I should be able to find an answer for myself, but since the help pages were revised, I can't find anything now.
So, if I cancel a sold transaction using out of stock, do I receive a credit of the final value fees?
@fern*wood yes, cancelling a transaction using the out of stock reason will result in a Final Value Fee credit 🙂
@pburn wrote:Along with the HTML error snafu and the on-going post-flooding issue.
Oh I didn't mean that to sound like it is the only problem. There are many and the one you state here is a big one too. Still can't copy text in from an Ebay policy if you include titles. I find that if I don't include the titles when copying them, most times they will post.
Some of us like emails when a thread we are following has a new post, that hasn't been around for most of this year. The Community bell is really never completely accurate. And there are other issues too I'm sure.
@mam98031 wrote:
Any updates on the various problems plaguing the Community for most of 2020?
I notice the log in issue disappeared but came back. Not as bad as it was, but back nonetheless.
Hi @mam98031 - the login issue fix has been rolled out to all community instances, and should no longer be a problem.
If you are seeing this again will you please tag us to some examples because the root cause was corrected?
When it comes to the other issues that have been persistent throughout this year, I don't have any updates. We are working on getting a list of issues and their current status (currently being worked on by sheila@ebay ). Keep an eye out for that on the Community Platform Feedback board. Thanks!
@pburn wrote:
Along with the HTML error snafu and the on-going post-flooding issue.
Hey @pburn - Khoros has asked us for recent examples of the HTML error, which results in the post flooding issue. The next time you run into this HTML error message, click the three dots next to the quotation marks and select HTML. Copy and paste this into a word doc or notepad and then tag us in a thread and we'll reach out so we can get the file from you to report it. I appreciate it!
tyler@ebay wrote:
@mam98031 wrote:
Any updates on the various problems plaguing the Community for most of 2020?
I notice the log in issue disappeared but came back. Not as bad as it was, but back nonetheless.
Hi @mam98031 - the login issue fix has been rolled out to all community instances, and should no longer be a problem.
If you are seeing this again will you please tag us to some examples because the root cause was corrected?
When it comes to the other issues that have been persistent throughout this year, I don't have any updates. We are working on getting a list of issues and their current status (currently being worked on by sheila@ebay ). Keep an eye out for that on the Community Platform Feedback board. Thanks!
Is that really recent? As I had to log in this morning. Just once or twice but it still happened this morning for me.
I am fully confident that someone is working on it and I know I ask for updates all the time. But when it has been close to 7 months with some of these issues, it leaves a non technical person such as myself going WHY? That is a huge amount of time to track down and fix something. Are there enough actual programmers working on this? Or is it a skeleton crew?
And what about the titles on each posting. Rebecca had them removed, then shortly thereafter said she reversed that decision as it wasn't well received by the community. That too was months ago yet the titles aren't back.
It is just hard for those of us that are active on the communities as so much time is wasted with these errors constantly plaguing us. Not to mention those that are seeking advice and then the bell doesn't update with a new posting on some threads. We just have to stumble across them.
I never depended on the Bell before the issue happened that the emails would no longer send. From the 1st day I started using it several months ago it has never or very rarely been completely accurate.
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Edit: A reply to your question can be found here
@dhbookds wrote:
We are working on getting a list of issues and their current status (currently being worked on by sheila@ebay )
terrific!!!!!! I presume that's only for community issues........ Any hope that anyone is going to do compile a list of problems in the rest of ebay?
Hi @dhbookds - you're correct that it's only for Community-related issues. There's no plan to do the same thing for eBay-related issues currently. Thanks!
