mam98031 • Volunteer Community Member • Buyer/Seller since 1999
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tyler@ebay wrote:
@mam98031 wrote:
I just wanted to get some clarification on a discussion I was having on a thread a week or two ago regarding INRs.
When a buyer files an INR, the seller received an email notification of the claim being filed. The seller has the opportunity to enter an explanation if need and a tracking number if needed.
It is my understanding that the seller is NOT required to enter an explanation and NOT required to enter a tracking number if the tracking number was previously recorded in Ebay. Meaning the seller either created their label using Ebay or they copied the tracking number in on some date BEFORE the INR was filed.
Please verify or correct what my understanding is.
Thank you.
Hi @mam98031 - I've been looking into this but am having a hard time getting a definitive answer.
Based on the 2020 Spring Seller Update, I believe a seller would need to reply to the request within the 3 business days even if the shipping label was from an integrated carrier and purchased via eBay Labels. We made an announcement on that in June of last year (link here).
I've requested confirmation just to be certain, but from what I'm seeing here I'd always recommend replying to the request with the tracking information.
Thank you. I know the seller needs to reply to it, but it is my understanding that we do NOT have to re-enter the tracking number if it is something that was given to Ebay BEFORE this claim was filed.
This is a sticky point for some sellers. I tell them that if they have concern, just enter it as it doesn't hurt anything, it is just they are not required to do it if Ebay already has it.
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Edit: A reply to your comment can be found here
@babclassics wrote:
New Item Specifics Jewelry with NO stones has 14 recommended IS all related to WITH stones jewelry. When the "Main Stone" specific is set to "No stone" the (approx.) 14 separate stone related IS fields or selections need to be grayed out and not "recommended" by the system as shown in seller hub.
The new fall update recommended items specifics in the jewelry categories is causing me and others (probably hundreds of thousands of listings) a great deal of grief and waisted time and lack of clarity. I am hoping eBay can get something done about this problem. I have already left feedback on the listing tool pages but have seen no changes and gotten no responses. Is a fix for this in the works? We need to get it on the radar!
The problem comes with jewelry with NO gemstones. There used to be separate categories for precious metal with and without gemstones. That has all now been combined into a single category for most all of the remaining jewelry categories. Now with these changes I can NEVER tell if I am done updating a listing because I don't and should not fill in any of the gemstone related fields! And i don't want to put "N/A" in each one as this created a huge amount of clutter and extra work. Plus I have to wade through 14 or more item specifics ALL of which would never apply if there was no gemstone in the piece. Plus plus, they are not grouped together but spread all throughout the IS section instead of grouped together in a "with stone" section.
There needs to be a toggle that when "Main Stone" specific is set to "No stone", ALL the gemstone and diamond IS fields are not shown and not marked as recommended. They should be greyed out or hidden. I could tell the listing tool "not to remind me again" but even doing that requires going through a lot of extra un-needed busy work. Maybe if the recommended count is exactly 14? But that is just silly and inaccurate. There needs to be an official way to block the stone specifics.
The loss of the "with" and "without" gemstone sub-categories has caused this huge problem and I don't feel it was thought through before it was implemented. How many thousands of jewelry sellers are struggling with or just ignoring other important specifics so they don't have to figure out what color the diamond is in their ring with NO stone? I am strongly suggesting that we get something done about this soon.
Hi @babclassics - thank you for taking the time to really look into this and detail what you're seeing and how it could be better. I will make sure that the category team gets this feedback!
@tsme35 wrote:
I haven't received any, I always keep an eye on junk mail and none of ebay messages go to the junk file. I wouldn't be pushing it if a couple listings, its getting to be wide spread. Not sure how they could list a buy it now with the exact wording without being kicked out.
Please send to my ebay email if you could. it would be easier.
That's odd then @tsme35 as we've sent two emails now. The first was on August 25th and the second was on October 27th. If there is another email address you'd like us to try, please provide us with that eBay accounts username, as we can only send messages to an eBay accounts registered email address.
Outside of that, you may want to check with your ISP and/or email provider, to make sure there's not some kind of automatic forwarding going on.
@a_c_green wrote:
@mam98031 wrote:
I know the seller needs to reply to it, but it is my understanding that we do NOT have to re-enter the tracking number if it is something that was given to Ebay BEFORE this claim was filed.That's news to me. My understanding has always been that the tracking number has to be uploaded to the dispute regardless of whether it's already tied to the original transaction. If I remember right, the number will be shown in the dispute details once the seller uploads it, but before that point, it is actually requested (along with an option to communicate with the buyer; I do both).
While both options (Upload Tracking and Contact Buyer) are standard boilerplate, it appears that the tracking is being requested because the dispute process cannot obtain that info itself.
No it doesn't as Ebay already has it. But if you have never uploaded the tracking number to Ebay, then you most certainly need to upload it.
I've done it many times. I do however contact my buyer through the claim each time too.
Thanks for joining this week’s chat. It’s closed from further replies, but we’ll continue working through any that have not received a response to make sure that everyone’s questions are answered. Thanks!
