mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@mam98031 wrote:
alan@ebay wrote:
@mam98031 wrote:
Hello everyone.
There is a thread going about this recent policy change about PayPal. I realize that the team here deals with the Ebay policies and rules, but I just was interested if any of you guys have heard anything about there.
There is some competing information from a couple members that have spoken with PP CSRs. One reported that PP has decided to reverse their decision to the May 7th policy update which states that they will no longer refund any fees to sellers on partial or full refunds.
Another member spoke with a CSR at PP and they told them the policy implementation has been delayed, not reversed. But no details were given.
Anyone have any additional information?
Hi @mam98031,
I've seen that thread on the Selling board, can understand why there's interest in it. We don't have any information or insights regarding this. It could just be speculation or misinformation shared.
Thanks!
Thank you for your quick response. I completely understand your position and it is currently my own as well. But I'm hopeful.
I did reach out to someone that may be able to find out the truth of this matter for us. If I hear anything, I will share it.
Please do! and tag me in the post. I'm eager to hear more 
@coffeebean832 wrote:
I asked this on the seller update board but no reply yet. Question about easy relist-
The text says this applies to single-quantity listings, but it doesn't say anything about sellers who use the out of stock option.
When I have a single quantity listing and the buyer requests a cancellation, will I have a pre-selected checkbox to relist? Since I use the OOS feature it would be better if that box was not pre-selected since I already have an active listing. It's better to update the quantity on an existing listing than it is to relist and end up with a duplicate listing.
I don't see the out of stock feature addressed in the FAQ section.
Hi @coffeebean832 - this is a really great question! I'll reach out to the experts and update you as I hear back. Thanks!
@vrykalak wrote:
want to complain again about the categories for clothing. I have a couple hundred t-shirts I want to list, and each one has to have at least two listings, one for men and one for women. A few have to have three listings, one for women, one for boys, and one for girls.
Clothing categories should be by type of item, and subtype if applicable, then by adult or child, then by men or women, boys or girls. And it should be possible to choose adult or child without specifying gender.
AND when I try to Sell Similar and just change the gender, I have to re-enter the Condition information and all the Item Specifics from scratch, even tho the only change is to show the women's size instead of the men's (or VV). Item specifics that are the same should be copied over when the category changes.
Hi @vrykalak, if I understand correctly, you are asking that the category information remain the same (with the exception of calling out a gender), but that the order of the category tree be reversed. Can you give me some context on why reversing the category tree would be beneficial?
As far as gender goes, I understand some of the reasons why not specifying a gender could be beneficial. However, a large majority of buyers search for clothing by selecting a specific gender category. Removing this option would make it more challenging for buyers to find the clothing they are looking for.
@pursesbrasplusmore wrote:
- Wondering why is ebay sending “waiting in cart” messages on already sold single quantity out of stock items to lower the price? It would be much more helpful to have a “Waiting in Carts” column on my Active Listing Page, so that the seller would know right away when items were in carts.
Hi @pursesbrasplusmore, my understanding is that we send out periodic emails with this information. There may be times when the 'item in carts' data was collected before the email send time which may result in an item being sold after the data was collected. Because of this the email will not reflect that the item was sold. I love your feedback about there being a column in Seller Hub - Listings page and the non-Seller Hub Active selling page. I'll get this over to the right team for consideration!
Another good discussion this past week was regarding ending GTC's and then doing a sell similar to them to make them seem as a fresh listing in the search returns. Verses editing your GTC listings so that it has to reindex. Edit the title, picture, ISBs [item specific boxes] or pricing.
Do both methods refresh so to speak the listing?
Not considering listings that have a bunch of views but no sales, those are often better off to close, revise and sell similar. That I get. But what about those that the views are within reason. Which of the above methods will serve the seller the best results?
@vrykalak wrote:
tyler@ebay wrote:
@vrykalak wrote:
f I offer several shipping options, and my buyer chooses the one that is at least $3 cheaper than the next possibility, I shouldn't get a defect for offering it. The buyer chose it.
But I do automatically get a defect, because the cheaper mode doesn't have tracking.
I have over 100 paper items, that I can't sell because shipping costs almost $5 for even one ounce. Many would sell if I could offer plain First Class shipping, which costs less than $2.
...Defects are supposed to indicate poor customer service in some way.
I think offering $1.92 S&H instead of $4.75 S&H is GOOD customer service.
Could eBay take a look at this policy, and maybe revise it?Hi @vrykalak - it's good to hear that you're offering your buyer choices in shipping!
Shipping with tracking is a way for you to protect yourself against Item Not Received claims, and is also a requirement to be considered Top Rated (tracking uploaded and validated metrics). If you choose to offer a service that does not offer shipping, and the buyer chooses that option, you are assuming the risk in the event that they open a Not Received request, as well as taking the ding in the tracking metrics.
If you are not comfortable with the risk that that generates, then I wouldn't offer that as an option.
For those items that are low-cost and you'd prefer to ship without tracking: that's just fine too! I would build some extra padding in your pricing to help mitigate any losses from INRs, and keep an eye on your tracking uploaded and validated percentage to make sure that those transactions don't push you too low to not be considered for the discount program.
In other words, eBay is not interested in my being able to sell paper items.
All you care about is dinging sellers for offering economical S&H to buyers.
Definitely want to clarify that that's not accurate @vrykalak. Not giving you credit for the Top Rated Discount program is not the same as penalizing you as a member on the platform.
The Top Rated program is a way to incentivize the business practices we feel will keep buyers returning to the platform and to you. It is not required, and that status is not necessary in order for you to run a successful business on eBay.
Tracking has always been a tool for you to protect yourself with. There are some items and business models that make it ineffective to provide (baseball cards, stamps, etc). In those situations a business decision needs to be made about what is worthwhile - if you're spending a dollar to save a dime it may not make sense.
You offering choice is a great thing, but the consequence of doing so in this instance is that you may not qualify for the optional program we use to reward sellers who adopt our best practices.
