The eBay Community

Listing an item

I am trying to list an item. When I go to select a delivery option (2nd class Royal Mail etc), after a few seconds the selection disappears, and it won’t let me choose a delivery option, hereby stopping me from listing an items. Any help appreciated

A fraudulent buyer purchased nearly $600 worth of products and returned an empty package.

A buyer from Canada purchased two Miner and then initiated a return. We provided the return shipping label, but the buyer only returned the miner packaging boxes of the two products, along with some worthless cards. I filed a claim with eBay and prov...

Purchased by mistake, buyers that are in a big hurry for a seller to cancel

I'm getting this every now and again. Not really sure the real reason they purchased in error, they put "purchased by mistake" as their reason for cancelling. I had it happen a couple of weeks ago that someone "purchased by mistake" at some point in ...

Resolved! Package Dropped off at PO, Scan Delivered Same Day

Order from last night dropped off today and its scanned delivered in NY. LOL My buyer reached out asking what the heck. Never in all my years of shipping has this happened! I assume it will be updated but... Anyone else had this happen? Did it start ...

Fees for canceling an order...

My listing state shipping only in the contiguous US. The buyer live in Puerto Rico. I had to cancel the order because first, the cost for postage is only inside the US. When I canceled the order, I think it charged me $2.00. Why? Or am I mistaken on ...

Need Immediate Help – $800 Gift Cards Frozen Despite Submitting Proof

I’ve submitted all required documents multiple times to unfreeze $800 in eBay gift cards. I followed every instruction: photos front/back, receipts, and handwritten note. Despite this, customer service continues to delay and reject valid proof. I hav...

Do You Get More Sales When You Offer Free Shipping?

Just want to see if it may help my sales if I start offering free shipping. What's your experience?

1099 K for sale not completed due to Authentication office

Confused about eBay reporting 1099 K - any sale, completed or incomplete including a refund to buyer considered Gross amount transaction. Sale was made conditional to the authentication. They item was authenticated but condition was not as listed. Mo...

Stuck on "Great, one of our agents will join shortly." forever and no one enters

I am trying to contact Ebqay suppor about 2 cases i have and it gets to "Great, one of our agents will join shortly." but then noone enters for hours.