tree*fern
Regards,
@vrykalak wrote: ... I have over 100 paper items, that I can't sell because shipping costs almost $5 for even one ounce.... Could eBay take a look at this policy, and maybe revise it?
When eBay started using tracking for seller evaluations, there was plenty of clamor from sellers of lower-value items that can be mailed as letters or flats, without tracking, such as stamps, stickers, and cards. That was many years ago, so clearly eBay isn't going to change this policy. Despite the policy, many of those Sellers are still successful on eBay. You can't be a Top Rated Seller if you don't use tracking, but there are no "defects" per se for omitting it.
Current online price (i.e., eBay label) for a First Class package up to 4 ounces ranges from $2.66 to $3.09. That's not "almost $5".
Please consider allowing (and then expecting sellers should use) variation listings in the Books category.
As they can't use variation listings, the large book warehousers separately list multiples of each title, one per condition (Acceptable, Good, Very Good, Like New, Brand New, with variations of the same conditions for ex-libris and missing dust jacket). But they're all at the same price.
So each book warehouser can have 5 to 6 or more listings for the same title at the same price, with condition the only variation. (Some include duplicates per condition, and are also listing multiples of the same titles at the same time in other Book subcategories, but that's another topic.)
Listing like this is allowed under the duplicate listing policy, but with the price the same for all conditions for the same book title, this has an enormously disproportionate effect on the market.
Getting very tired of eBay telling me a book in Like New condition should be priced the same as a book in Acceptable condition.
Without being able to use a single variation listing, this essentially has the same effect as duplicate listings overwhelming buyers.
@dtexley3 wrote:
Hi, With the plethoria of issues currently facing the new label flow could y'all push for them to bring back the link to the classic flow until the current list of deficiencies are addressed?
It's really sad that eBay claims to be a tech company and does such poor QA and UAT when releasing updates.
Hi @dtexley3 - there isn't any plan to roll back the new label platform. With any site-wide rollout there may be hiccups, but we work to get them resolved quickly.
Good afternoon eBay Support Team!
Subject: New Sold Page Format
I was helping a local Seller who I helped get started on eBay. They ran into an issue when a Buyer, who had not paid for an item, had trouble with their PayPal account and messaged the Seller asking them to Cancel the order. In this situation, the New Sold Page has the "Send invoice" button live but the pull down menu does NOT have a choice to Cancel the order. When the Send Invoice is processed it does not clear and change to Print label like the old Classic My ebay Sold page does ... I posted about this before and that it should be changed but was shot down in flames ...
While I know there is a Cancel link in the Seller Hub, this Seller has not activated that nor did I have the time to go through it with them ... we finally found a round about way through The Resolution Center to Cancel the purchase but had I not been there, they never would have found it.
Please consider adding a Cancel function to the pull down menu on the New Sold Page even when an item is unpaid for.
Next I had them open their Quick Listing Tool to explain the "Require immediate payment" on Fixed Price - GTC listings ... guess what, that choice was NOT on the form ... errnt, needless to say I was a bit embarrassed for eBay's poor layouts on the new forms and page layouts ...
@tree*fern wrote:
Please consider allowing (and then expecting sellers should use) variation listings in the Books category.
As they can't use variation listings, the large book warehousers separately list multiples of each title, one per condition (Acceptable, Good, Very Good, Like New, Brand New, with variations of the same conditions for ex-libris and missing dust jacket). But they're all at the same price.
So each book warehouser can have 5 to 6 or more listings for the same title at the same price, with condition the only variation. (Some include duplicates per condition, and are also listing multiples of the same titles at the same time in other Book subcategories, but that's another topic.)
Listing like this is allowed under the duplicate listing policy, but with the price the same for all conditions for the same book title, this has an enormously disproportionate effect on the market.
Getting very tired of eBay telling me a book in Like New condition should be priced the same as a book in Acceptable condition.
Without being able to use a single variation listing, this essentially has the same effect as duplicate listings overwhelming buyers.
Hi @tree*fern - this is a really useful suggestion. I can't make you promises, but I will definitely get it to the right folks - I think a drop down variation listing for 'condition' would be a useful feature for books. Thanks!
@pursesbrasplusmore wrote:
Unpaid items cost ebay money in lost sales by removing the item from search for days & cost the seller lost time & money. Will you ask the appropriate department to add to buyer’s best offer page, “You enter into a legally binding contract to purchase an item when you commit to buy an item, your offer for an item is accepted, or you accept an offer.” (See #7 of User Agreement). I’ve looked & have found no way to suggest this from the buyer’s Best Offer page. It is stated on the seller's response best offer page, but not the buyer's best offer page. Thank you.
Hi @pursesbrasplusmore, the best offer submission already informs a buyer they are entering in to a contract to pay for the item if the seller accepts the offer. If you are seeing something different, definitely share a screenshot with us so I can look into this further.
This is what is shown to a buyer currently:
@coffeebean832 wrote:
Part 1-
When buyers purchase multiple items (not multiples of the same item) and a seller combines shipping- delivery status is not updated on the Seller Hub Orders page.
I can click on the tracking number to see that all items were delivered, but the status on the Orders page is stuck at Shipped. This started a couple of months ago for all multi-item orders.
Part 2-
Please submit feedback to add a search filter showing all orders that do not have a delivered status. It will help to manage any orders that have shipping delays.
Part 3-
On all other Hub pages- like active listings- we can show or minimize the search filters at the top of the page. On the orders page the ability to minimize the search filters went away when the new reports feature was added. Can you ask them to add back the ability to hide the search filters on the Orders page?
Thanks for this @coffeebean832 - I'll get it to the Seller Hub folks!
