Join the Community team here at 1 PM PT on June 19 for our Weekly Chat with eBay Staff. No set topic for the week, so feel free to share any general buying and selling questions you have.
The chat will be open for questions from 1-2 pm PT, at which point we'll close it down for additional questions and continue to work on responding to any remaining queries.
If you are new to the chat, welcome! Simply reply to this post with your question after 1 pm and we'll be happy to look into it 
@vrykalak wrote:
brian@ebay wrote:
@vrykalak wrote:
While monitoring Fixed Price listings to be sure I end them before they can renew, I noticed that many of them end between 11pm and 2am. That is weird, because (except on the last day of a promotion) I never post anything after 9pm. ?.
Hi @vrykalak, the renewal time could vary if there are any indexing delays, and it sounds like this is likely the case here.
These were listings that had only been posted once, never renewed, so the end time should have been approximately the time of posting.
@vrykalak if you see this happen again then please feel free to take a screenshot and provide it to us so we can take a closer look. Thanks!
@shilohpostcards wrote:
I've been looking at a friends new seller's hub order's page and it sucks. Please don't force me to use it. Way too many clicks to get basic functions done. No way to customize it. No way to get around it. I might be better off managing my invoices through a third party like paypal or shopify.
Why do you work so hard to make it hard for sellers to do their jobs???
Hi @shilohpostcards - we want you to have the tools you need to manage your eBay business. If you're missing tools, links or quick ways to do something I recommend using the 'Comments?' link in the upper right corner to let the Seller Hub team know what you're looking for.
While not everyone's suggestions can be adopted, I know they work hard to make it a page you can use quickly, effectively and without too much headache. Thanks!
@kus1617 wrote:
Hi all, Just a quick question, I sell coins and want to know if eBay has an affiliate site picclick.com? I do random pricing searches and this site has what appear to be all eBay listing...just curious.
Thanks
Hi @kus1617, that's not a site I'm familiar with. It looks like someone created the site using our API's, which is fine, but it is not an eBay owned site.
@vrykalak wrote:
I noticed a bunch of listings that started on May 15th renewed on June 14th...30 days, not the same date each month. ?.
Hi @vrykalak - yes, that's the current experience for Good Til Cancelled listings. We announced that we're moving to a monthly renewal date in the Spring Seller Update. You can review that here. Thanks!
@ncacheer wrote:
With the new USPS Dimensional weight starting soon, is it only domestic or will it affect international packages? My post office didn't know but did say international first class will only go up to 16 ounces instead of up to the 4lbs it has now. Can you shed some more light on this?? Or ask the shipping team to address this as I only see information on domestic. Thanks.
Hi @ncacheer - the Dim weight move impacts the domestic Priority Mail, Priority Mail Express and Parcel Select services.
International services are a bit different. First Class Mail International (for documents and papers) is being reduced from 64 ounces to 16 ounces. Greater than 16 ounces and it would go First Class Mail International Package service up to the limit there (usually 4 pounds). Greater than 4 pounds and it would go Priority Mail International.
@vrykalak wrote:
brian@ebay wrote:
@vrykalak wrote:
I just found out that I can't change handling time for items ending in 24 hours.
Used to be 12 hours. Now I am stuck with a late shipping defect on an item that ended while I was on vacation, because I changed the handling time more than 12 hours, but less than 24 hours, before the end.
Also, the 'Reminders' at the top say that handling time was changed 318 (of 323). That means there were four other items where the handling time did not get changed, when I told the system to make that change on all the active listings.
That's scary, because I can't find any way to check which others were not changed. (The one item I knew would sell while I was away was the only one with less than 24 hours left before it ended, so that was not the reason.)
I asked if the defect could be removed, under the circumstances, and I was told definitely NO.
This is mostly just a rant, but I would like eBay to be a little more tolerant, and help Sellers who get caught in a trap like this.Hi @vrykalak, the timeframe when revisions are restricted is still 12 hours before an auction ends. Did you see messaging letting you know that it is 24 hours? If an auction has a bid on it then this will limit what can be revised, such as shipping information. If the listing in question did have a bid on it then this may be the reason you couldn't revise it.
Yes, it had a bid. That's how I knew it was going to sell.
Would that mean I couldn't change the shipping options any time after a bid was placed?
That's scary!
@vrykalak, when a buyer places a bid they are doing so under the impression that the shipping service, cost, and estimated delivery time will remain the same. Revising these aspects of a listing alters the terms the buyer agreed to when placing their bid. To avoid creating bad experiences, it is not possible to change shipping details once a bid is placed. My understanding is that additional shipping services can be added, but the current shipping costs, services, and handling time cannot be changed.
