mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Join the Community team here at 1 PM PT on June 12 for our Weekly Chat with eBay Staff. No set topic for the week, so feel free to share any general buying and selling questions you have.
The chat will be open for questions from 1-2 pm PT, at which point we'll close it down for additional questions and continue to work on responding to any remaining queries.
If you are new to the chat, welcome! Simply reply to this post with your question after 1 pm and we'll be happy to look into it 
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Accepted Solutions
Below you will find a recap of our Weekly Chat with the eBay Community Team for June 12, 2019. We hope to see you at our next chat!
Community Login
I access the Community Boards regularly with both of my accounts, but only one prompts me to login every time. I checked my eBay settings to make sure the option to automatically log me into the Community is unchecked, and both are set up the same. How can I make sure I am not automatically being logged in?
This is a strange one! We'll check on what might be going on and get back to you as soon as we have more info.
Return Requests
I noticed that some of the return request reasons are behind an option to show all reasons. Have the options changed recently to only show some of the reasons?
We did make changes to the return reason screen to help minimize instances of the incorrect return reason being selected. The first options that are shown are remorse return reasons, with the not as described reasons included in the expanded list.
When returns are requested and an eBay label is generated, the tracking number is only visible for a short time. Is this intentional?
Ideally the tracking number would be visible in the return throughout the return process. I checked with the team working on updates to this page and can confirm that while it does currently show at the bottom of the tracking history, after a certain number of shipping updates the tracking number is no longer visible. We’re already working a fix for this. In the meantime, the tracking number should be visible when a label is provided/purchased by the buyer. If you ever need this info and it isn't available on your end, Customer Service has access to the tracking number and will be happy to provide it to you. Again, not a permanent solution, but we wanted to give a suggestion for the interim until we get improvements in place.
Managed Payments
When Managed payments first came out I enrolled. After a few weeks, I changed back to paypal. About a month ago, I signed into my account and an invitation to enroll again. I went through the process to enroll and it gave me a confirmation notice, but nothing has happened. Do you know who I should contact about this?
You can call customer support for assistance with this. If general support cannot troubleshoot this for you, they can transfer you to our Managed Payments team to investigate.
It was stated that there will be a charge per item and I’m wondering how this will work with variation style listings. If the buyer purchases more than one variation of the same item number, will this result in multiple charges?
Since the fee is related to the item number, and all the variations in a variation style listing share the same item number, there will only be one per item fee assessed for multiple variations purchased from the same listing.
What is the current target date for site-wide implementation of managed payments?
While we do not have a specific date to share for a full rollout of managed payments, this will occur sometime in 2021.
Seller Protection
In the last seller update, it was announced that you will be taking a seller’s track record into consideration for some new seller protections. Any idea when when we might learn more?
While we don’t have a specific date to provide, be rest assured you will get updates later this summer 
Ship-By Date
In regards to the ship by date shown in Seller Hub and my Seller Performance Metrics, can you tell me when one day ends and the next day starts?
I can confirm is that all times listed on eBay are Pacific Time. You can confirm this and see an example on our related Seller Center page, here.
Site Outage
It seems that Ebay had an outage last night that affected some of my auctions. What protections is eBay going to provide for any issues that come up because of this?
We are proactively protecting sellers sellers who had auctions ending during the outage (from 7am - 10am on the morning of June 12th). We will automatically credit associated listing fees and remove any related defects. An email was sent out to any impacted sellers with more details of the credits and defect protections, as well as an offer to relist the item within 7 days for free. If you run into any issues related to this outage, you can contact Customer Service for further assistance.
eBay Search
I have been noticing a lot of issues with search results not matching my criteria. I shared details during last week’s chat, can I get an update?
We reported this to the appropriate team last week and a fix is being worked on. We don’t have any specific details to provide, but appreciate you working with us so we can resolve any existing problems!
I have seen a lot of listings in the category I sell in with the incorrect item condition and misinformation in the description. Not only is this creating poor experiences for buyers, but it is negatively impacting my sales. What can be done about this?
If you see a listing with incorrect information and/or the wrong item condition, you can report this to us directly from the listing. Click on Report item on the right side of the screen above the description, then select Listing practices > Search and browse manipulation > Incorrect Item Condition. We will take a look for any necessary listing removals, coaching for the seller, administrative changes to the listing, account restrictions, etc.
eBay Bucks Promotion
Not really a question but wanted to stop by and say thank you for the eBay Bucks special you guys have been running! Those always help to clear out inventory and help to make room for more.
So happy to hear these promotions have been generating sales for you! You could consider sharing these deals on social media or to your store subscribers to build your business even more
Have the screens changed recently when someone goes in to create a return request?
As I remember it the old screen listed all the reasons available for the buyer to select from to then create the return request. The new one is split up. Was there some reasoning behind do this. If so, what was it.
After you click on the Show More button, the entire list appears.
@Anonymous wrote:
@lacemaker3 wrote:Hi Trinton and all the guys,
When I come to the Community using this posting ID, even if it is logged into eBay Core, it never gets logged in automatically to the Community. I always have to enter my password, which is what I prefer.
However, if I am using my buying ID and come to the Community, it gets logged in automatically.
How do I stop this? I don't want my buying ID to log into the Community automatically. I don't like using it here, and I want to have to log in so I can make sure which user ID is being used.
I thought there were settings in the profile to control this, and I thought in the past I had checked and was not able to see any differences between the two accounts. However, I just tried again, and I wasn't able to find anywhere to change these settings. So I am just lost at this point.
Hi @lacemaker3, we'll check on what might be going on with this and get back to you as soon as we have more info!
Thanks Trinton, I appreciate it.
Some more info: I just found where this is supposed to be set. It's at My eBay > Account tab > Site preferences [scroll down to the bottom of the page].
I double-checked and both accounts look exactly the same. This pic happens to be for my buying account. So it is not supposed to be signing me in automatically because the box is already unchecked.
@golfingaddict, thanks, I just found that, but as you can see it isn't working for me. (Hi, by the way.)
@mam98031 wrote:
Have the screens changed recently when someone goes in to create a return request?
As I remember it the old screen listed all the reasons available for the buyer to select from to then create the return request. The new one is split up. Was there some reasoning behind do this. If so, what was it.
After you click on the Show More button, the entire list appears.
Hi @mam98031, we did make changes to the return reason screen to help minimize instances of the incorrect return reason being selected. The first options that are highlighted are the remorse return reasons, with the not as described reasons included in the expanded list.
no tracking now I closed this one today and this is all the info
@Anonymous wrote:
@mam98031 wrote:Have the screens changed recently when someone goes in to create a return request?
As I remember it the old screen listed all the reasons available for the buyer to select from to then create the return request. The new one is split up. Was there some reasoning behind do this. If so, what was it.
After you click on the Show More button, the entire list appears.
Hi @mam98031, we did make changes to the return reason screen to help minimize instances of the incorrect return reason being selected. The first options that are highlighted are the remorse return reasons, with the not as described reasons included in the expanded list.
I think it is terrific. I LIKE IT!!!!!
