Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have!
The chat thread will remain open until 2 PM PT at which point we'll close the thread from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will work review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
@maxoptical wrote:
Hello eBay,
How can I find tracking numbers for returns without calling merchant support? In the seller hub under return details it does not show the tracking numbers for the labels, these are labels I purchased from eBay or my customer uploaded to eBay.
Thanks,
John Norman
@maxoptical once the label has been used by the buyer the tracking number will be available for you to see in the Return. If this isn't what you are experiencing then it sounds like a possible site issue, which can be reported to customer service.
@lesctag wrote:
CAN EBAY PLEASE ADD A ONE MORE ITEM TO THEIR PROHIBITED AND RESTRICTED ITEMS LIST
I see there is a prohibited list item related to the “Reproduction political memorabilia policy”.
Could EBAY please add : “Reproduction and Reprints of Sports Memorabilia” something like:
EBAY does allow for the sale of reprinted cards and memorabilia that are manufactured by the original licensed and trademarked company; however, they must strictly contain the word reprint or similar on the product. Reproduction or reprints that are not licensed are strictly prohibited in accordance to 18 U.S. Code Section 2320. Reproductions or reprints that infringe upon the copyrights or trademarks of the original manufacturer, MLB, NBA, NFL, or etc. are strictly prohibited. Unlicensed reproductions or reprints such as above would be classified as containing a counterfeit mark.
Notice for Claims of Intellectual Property Violations and Copyright Infringement Pursuant to Section 512(c) of Title 17 of the United States Code.
Violations : Intellectual Property Violations, Copyright Infringement, counterfeit mark per 18 U.S.C. § 2320.
@lesctag the Counterfeit item policy does state, "Unauthorized copies may include items that are bootlegged, illegally duplicated, or pirated. These items may infringe on someone's copyright or trademark." This in inclusive of any copyrighted item, including sports memorabilia.
@mr_lincoln wrote:
MP sign up Incentives
eBay is doing a disservice to all Sellers who signed up for MP before the incentives to sign up started to appear. I signed up on the 6th and want whatever the highest incentive is eBay is offering. I see no reason why that shouldn’t happen ala retro-active.
eBay is also making a BIG MISTAKE in offering incentives … I mean just look at annual tax returns, other than this year tax returns are due on or before April 15 EVERY YEAR, yet many Americans still file for extensions … thinking that everybody receiving notification is going to sign up on time for MP is not a realistic expectation and offering incentives only means that on the next group eBay Indoctrinates, people are going to hold out LONGER for the highest incentives they can get … which again, is a disservice to all those who sign up in plenty of time.
If Sellers don’t want to sign up there is no amount of incentive that will change their minds so eBay needs to take their lumps and move on. Offering incentives is clearly a sign of desperation …
I signed up using the 3rd reminder … nos. 1 & 2 were read and deleted, no. 3 was read and saved … ALL the ones after 3 (and there were plenty) were deleted. Last week I got a call from a woman with a British accent, she said she was following up on the eBay message about signing up for MP … I said which one of the 10? I know the schedule, I know the sign up date and I don’t like the program … she was laughing at that point and didn’t have too much to say … end of conversation.
As of this writing apparently I have NOT been activated in to the program nor received ANY message or communication from eBay, I have explored Seller Hub to no avail on the promised fabulous support I am supposed to be getting … and I quote,
“Exclusive support: Get dedicated, expert payments support during the sign-up process and whenever you need help.”
There was NO option to speak to anyone during the Sign up process …
Hi @mr_lincoln - thanks for providing this insight, we'll make sure the feedback is shared with the right team.
When it comes to requesting support from a payments teammate, you should be able to request a callback from them via the Help Pages (here). Thanks!
@dhbookds wrote:
I'm reading that MP is now offering $50-400 credits for signing up for MP?
Are those sellers who "did the right thing" and signed up early going to get those credits or should we have held out to the last minute?
To be clear.......I'm ticked off........IF these incentives are being given.........VERY, VERY bad precedent..... Who among us will cooperate with Ebay in the future with signups.........UNTIL we get an incentive or are sure there won't be one given that we may miss out on........
Can you check with the MP to see what they say? I posted the same question on MP board, but no answer.......
Hi @dhbookds - I'll get your input to the MP team on this. Thanks!
