wooden_flower Volunteer Community Mentor.
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have!
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
@golfingaddict wrote:
I am becoming increasingly concerned about the USPS shipping times and delivery estimates. I am finding that I have 2-3 packages a week that are being delivered "late" according to the delivery estimates that usps gives and ebay puts on our accounts.
This is above and beyond the issue of historical ship times and unreasonable estimates. (that is an entire different and more frustrating problem)
For an example. An item I shipped on July 7 with ebay's estimated delivery date shown to buyer as July 11 and the USPS estimated delivery date of July 13, has yet to show up. This was a package that was shipped first class mail, was sold July 6th and shipped July 7 with one day handling. The pick up scan shows it was picked up and scanned on the date as promised. The last real scan was July 8 (depart post office) and it has an update of July 15 saying in transit to next facility.
As I stated I am seeing 2-3 a week that have this type of activity (about 100 packages a week so overall low percentage) but still a concern.
Would it be possible to invite or have an update from the shipping team? I Know that in the past we have heard that they speak with USPS and have good communication with them. I can't believe that I am the only one that is having these delayed packages. It seems that a certain number of sorting centers (Chicago, Detroit, Houston) have seen Covid related issues. I've personally spoken to someone in Detroit and have had communication with someone in Wisconsin regarding slow downs. eBay seems to be the only one that will not acknowledge this.
In this weeks news, there are reports that the USPS has ordered carriers to leave behind mail and not get into overtime to deliver mail, which could mean even further delays.
As I asked above, could we please have some communication with the shipping team, the manager of the shipping team to discuss issues we have and perhaps open the lines of communications to help sellers with shipping issues during this stressful time.
Please do not suggest I use another carrier. It's not cost effective and it appears that ebay is the one that is stressing me out about this even more than my customers. The threat of losing my accounts over INR cases is real due to issues out of my control.
Thank you
Hi @golfingaddict - I'm happy to report what you're seeing to the appropriate teams. I'll reach out to you directly for specifics so I can pass it along. Thanks!
brian@ebay wrote:
@wooden_flower wrote:Hi there,
Here's a puzzler for you - if there is a listing that you think violates law, and it has been reported multiple times by more than 1 person, what assumption should be made? That is hasn't been reviewed? Or that is has been reviewed and found to not violate federal law? Someone suggesting reporting it to the responsible federal agency, but I'm not sure that's the right answer either.
thanks!
Sue
@wooden_flower I'm happy to review the listing in question! I'll email you after the chat to get more info 🙂
OK, thanks!
Sue
New Community error-
When you copy/paste content from an eBay policy page you get a red error that HTML has to be corrected- that's not new.
What is new is that when the HTML is auto-corrected by the system and you try to post the corrected version you're now blocked from doing so for an hour unless you change the content of your post.
I appreciate the attempt at eliminating SPAM, but it's having an annoying side effect.
Also- my post never did go through as I kept getting the HTML error so I had to manually type out the text from the eBay page I was quoting.
Edit: Reply to your comment can be found here
@vrykalak wrote:I keep seeing "Access To Website Blocked' when I first log in each morning on several pages I routinely use. I can open Advanced Search without hassle, and go from there to the other pages. (Then I have to log in and play the Captcha game, but the pages do open.) What gives?
I don't know if this will help, but a similar thing happened to me right after they new Bell on the community was installed. We were advised to clear our cache and cookies if the new bell was not appearing. I did that and after that things went a bit crazy and scary for awhile.
I kept running into that message anytime I tried to go anywhere on the community forum. No matter what I did, I just couldn't get anywhere on the forums.
So I restarted my computer, just in case that was anything that would help. I did not. So after trying several times to close the browser and then try the forums again, nothing was working. So I shut down my computer completely, let it rest for a couple minutes and then fired it back up.
After that all was well. Everything resolved.
I use a desktop with Windows 10 & Chrome.
@shellhut wrote:I've been selling for since 2005! I have not received any promotions! I didn't receive the 200 free the last 3 months and didn't get the newest one. I have 100% positive feedback. I don't understand why I'm not getting ANY promotions what so ever! Please Help!
Have you checked your Site Preferences to make sure you don't have these types of emails blocked?
@somanypostcards wrote:
Can eBay do away with charging a FVF on sales tax in Managed Payments? I live in California, which considers eBay, the Marketplace Facilitator, the retailer of sales made in California. I am considered a Marketplace Seller who makes a wholesale sale to eBay with no sales tax; then eBay makes the retail sale. In Managed Payments the sales tax is never seen by me, as eBay collects it and remits it to the state of California. Even the packing slip I enclose with sales does not show a sales tax, as it is N/A to a Marketplace Seller...
This response is accurate as of 7.15.20, but may become outdated. If you are reviewing this at a later date please consider reviewing the Help Pages or contacting CS for definitive information
Hi @somanypostcards - I'm not able to address questions regarding managed payments fees directly. If you have been notified to register you are able to review the fee page that was communicated in your migration email. Thanks!
