Community Chat, January 20 @ 1:00 pm PT - General Topics

[brittanie@ebay]

Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.

The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.

To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.

Missed the chat? Send your questions to the podcast by calling  888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!

[coffeebean832]

Brittanie- last week you and I were discussing an error with promotions where the additional categories promotion would not show which listings were applied.

The situation is worse because now the regular store promo counters are either off in the count or not working at all- along with several other problems. The entire promotions section is a mess on 2 accounts that I checked.

I sent an e-mail follow up to you an hour or two ago with specifics. I'm posting here in case others have the same problem and can provide more accounts for you to add to the ticket.

Here's a screenshot from one of my accounts- I know I'm close to having listed 1,000 this month but the counter says 0. I have no idea how many listings I have left this month which makes it difficult to determine which new items to list and when.

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Edit: A reply to your post can be found here

[mam98031]

Middle names or even the initial can cause issues if it only appears on the Ebay account or the bank account.  That is enough to make it an issue.  The names must match perfectly.

brian@ebay 

FYI, when I would include your original post on this post, I kept getting a flooding error and could not post.

[haidaway]

The thing to call at 5 am PT - that's kind of crazy. Same thing with the middle name thing. Why should it be a mystery as to what we need to do? Why can't I open a support ticket or email them about this? It's not a PO box and never was. If there is a problem with processing it, why does it say "COMPLETED?"

[mr_lincoln]

brittanie@ebay 

This poor page layout is still live (for some strange reason)  ... any feedback from the department that handles that on when they will either change it back OR give us the option to go back to the old layout?  There is no TOTAL and i just don't understand why eBay is shielding us from that and making us do math when we didn't have to before?????????

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Edit: Reply to this post can be read here

[brian@ebay]

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@coffeebean832 wrote:

Assuming all of the following criteria are met-
- Tracking confirms delivery to the address on the order
- Tracking was uploaded to the transaction before the INR was filed
- The seller responded to the INR

INRs will eventually time out after 21 days- but what happens if the seller escalates after a few days when the option appears? Will the case close out in the seller's favor?

I know it used to close out for the seller- but changes were made to the process last year so I wanted to check on what happens when a seller escalates.

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@coffeebean832 assuming all of the mentioned criteria are true then yes, the case should close in the sellers favor.

[valueaddedresource]

brittanie@ebay tyler@ebay brian@ebay 

I just wanted to say a big THANK YOU to the community team for any part you all played in having VP of Seller Experience Harry Temkin @Anonymous  join the community to engage with sellers about our concerns with the new Listing Quality Report! 👏 👏

I appreciate Harry taking the time to respond to our feedback.  I know he has a lot on his plate, but there have been a few more updates posted to that thread if you could please have him check back in when he has time. 😊

[ittybitnot]

We allow sellers to select the courier and service of their choosing when selling items on our site. This includes USPS, UPS and FedEx as major carriers, as well as regional and freight shippers. 

tyler@ebay 

While that may be the case, is ebay still 'electing not to show' ALL the choices a seller will provide to the buyer on  listing? 

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Edit: A reply to your question can be found here

[tyler@ebay]

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@ihave2manycars wrote:

Hello to all. I have a question/concern regarding the sales reports. When I do a custom duration, say November 1-November 30, it shows totals and a graph for the time specified.  To the right, it shows a box where one can download the report. So I download the report. When I total the columns in the report, they don’t match the graph and numbers above the graph. For every month I do it, the numbers don’t match.

I have been trying to get an explanation as to why this is happening, and I am currently on day 5 of waiting for a call back from the managed payments team. On previous conversations I was actually told its off by only so much. I already know that! Why is there a difference?

What I have concluded is that the numbers generated above the graph are not from the totals in the downloaded report. So where is the other information coming from? How can one “balance” their sales/taxes/selling costs and net sales? Since this has been ongoing for at least 4 weeks, it’s clear the report is not going to change. Fine. But can someone please tell me where the other information is so I can “balance” my books on my end?

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Hi @ihave2manycars - I'm not able to speak to much when it comes to managed payments, so continuing to work with payments-trained teammates directly is the best course of action. I'll make sure that your experience is shared from our end as well. 

[dhbookds]

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@mam98031 wrote:

Middle names or even the initial can cause issues if it only appears on the Ebay account or the bank account.  That is enough to make it an issue.  The names must match perfectly.

brian@ebay 

FYI, when I would include your original post on this post, I kept getting a flooding error and could not post.

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yep, I just reported the flooding error also.......  curious if this one posts.......

[kyrailfan666]

You must be lucky. Many of mine arrive weeks or months late, and its not just media mail priority is about as bad. 

[mcdougle4248]

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@wooden_flower wrote:

Hi,

I happened to be looking at my own personal info to be able to answer a question for a member, and was surprised to be greeted with this banner -

Your account is out of compliance and payments may be held until you address these issues.  You need to provide a primary contact.

Now, I'm retired, so I am in no hurry to add the info, but I would like to know exactly where this goes.  My name appears in at least 3 places in my business account info, so I am curious where else can it possibly be needed?

Wouldn't it be good to send a message when you want more info?

thanks!

Sue

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The same exact situation happened to me the other day.  I am the only stakeholder and made myself the primary contact and that seemed to take care of what was needed and the banner is now gone.

[haidaway]

The bank account number and the person identified in the seller profile match.

I have been attempting to get a call back, but the advice to call at 5 am PT seem ridiculous. Why should I have to do that to get a call back about an issue like this? It's pretty obvious that you are slow-paying people on purpose, as AMZ does, and as well, not making it a one-time option to have the postage taken out of the pending payments. Why should I have to check that box each time? So, I get to pay for the item, pay for the shipping (because I keep forgetting to tick the box), pay for the fees, do all the work, and then you hold my money for weeks (maybe forever)? And I will still be invoiced for my store fees? Why could that not be taken out of the pending payment? Why is Paypal, Mercari, and Amazon all able to put money into my bank account with little effort, but eBay cannot? And then I can't even email someone or open a help ticket? I guess you figure people don't have much other options?

[ihave2manycars]

I appreciate the reply, and hopefully I wont be back next Wednesday! Thanks again

[partsaholic]

What is the process for disputing charges on UPS shipping labels that are purchased through eBay?

Specifically referring to this thread:  https://community.ebay.com/t5/Shipping-Returns/UPS-Shipping-Labels-Through-eBay-SCAM/m-p/31535638

We contacted eBay, you can listen to the CS call - the rep is clueless and gave us info related to USPS disputes.  I am not convinced that a dispute was even filed as a result of the call, we've gotten no email about it as the CS rep referenced.

Ebay quoted us $8.12 to ship the example package.  We then were hit with a $19.65 surcharge on our invoice.  So $27.77 to ship a  6x6x4 parcel at the 1 LB rate to a normal (and VERIFIED with UPS) residential address in a major metropolitan area not too far from us.

We have a similar issue with another purchased-through-ebay UPS label on a different selling account - THAT charge was taken from our payouts (NOT invoiced).  Ebay phone CS can't explain that one either, or why it was pulled from payouts versus being invoiced (both of these accounts are in MP)

How do we get someone on the phone who understands these issues and how to fix them?

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Edit: Reply to this post can be found here

[brian@ebay]

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@carlqsportscards wrote:

When I click on ship your next item, it seems to go to a random item instead of the next one in sequence.

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@carlqsportscards that does seem odd. I'll look into this and get it reported.