Comics-scifi_collectibles Volunteer Community Mentor
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
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@golfingaddict wrote:Do you have any information about tracking returns (as a seller) when the buyer does not use a label that is generated from ebay?
I had someone that wanted to return an item due to fit. The information in the return process did not show that the return was shipped and then it suddenly appeared in my mailbox!
As a seller that does not receive mail at my residence, I need to know that packages are coming back especially given ebay's stict refund deadline (2 days)
Why can't the buyer input the tracking on the returns when they do not use the ebay provided label?
Thank you
They can add tracking but probably just didn't know how to do so.
Adding tracking to your return
Adding tracking details to your return helps protect against delays or issues in the refund process. If you use an eBay returns label, tracking details are automatically uploaded.
Here’s how to add the tracking information to your return if you’re using your own return shipping label:
Go to the return request in Purchase History.
Select the shipping carrier from the dropdown list. If you select Other, enter the carrier name.
Enter the tracking number.
Select Mark as sent.
If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. Learn more about our signature confirmation requirements.
@bimmerpc1 wrote:
With UPS shipping on eBay, what UPS surcharges are waived or discounted?
The only reference material on eBay's UPS shipping implementation seems to be the seller central "help" article, an ebayinc.com press release and the 2020 Fall Seller Update. These resources suggest that some surcharges are waived or discounted. What are those waived or discounted surcharges? Reference links:
https://pages.ebay.com/seller-center/seller-updates/2020-fall/shipping.html
https://pages.ebay.com/seller-center/shipping/shipping-services-and-providers.html
Hi @bimmerpc1 - this was a really good question! I had to do some digging for examples of where you're going to see savings on postage and surcharges, but I think I've gotten some basics:
Many industry-wide surcharges from UPS (link here) have been waived for eBay members printing UPS postage through our platform. The most common one I can find reference to is the 'peak surcharge'. We've also been able to arrange that the 2021 rate increase from UPS will not apply to eBay members printing postage through our platform (link here).
Thanks!
@papermoneyforme wrote:
@mam98031 wrote:
@papermoneyforme wrote:
@golfingaddict wrote:
@papermoneyforme wrote:Wait for the new policy that buyers no longer have to do returns, sellers just have to refund, no questions asked.
Don't be silly, that makes no sense at all.
Walmart and Amazon are looking into it for some products.
I can only speak to Amazon. When they do stuff like this, the money comes out of their pocket, not mine. It is their A-Z program. During the holidays they were guaranteeing certain delivery by dates without regard to what individual sellers [sellers that ship their own stuff] stated shipping. To meet these dates we would have to upgrade our shipping method but Amazon wasn't giving us more money from the buyer or them for that matter to accomplish this. I didn't play the game. I did not upgrade my shipping.
Some buyers did file claims because the items arrived late. Amazon funded those refunds, not me. Even on the ones that received their items but at a later date and they did not require them to return the items.
Its coming, just wait for it.
What would the problem be if Ebay is going to foot the bill? Ebay's site, Ebay can set such a rule.
I've got plenty to be concerned about in the here and now. I don't get to involved is expending energy or stress on the What If's in life. To bring on extra stress for no good reason just doesn't seem like a good thing to do, so I choose not to get concerned over this at this point.
@happyhattermarketplace wrote:
Greetings Brian,
I'm a new seller and recently had a frustrating experience with my first return. I thoroughly tested the item before selling, so I knew it was working perfectly (I had owned it almost 15 years).
The buyer claimed it was "defective" and returned it after two weeks, demanding a full refund. Since this was a VCR/DVD recording deck, I suspect he simply dubbed his tapes and falsely claimed it was defective to get a full refund.
However, I didn’t get any support from eBay after following all of the steps I was instructed to perform. I informed them of the situation before, during, and after the return process, but eBay automatically issued a full refund without opening a case despite promising to do so.
How is seller protection supposed to work in these situations?
@happyhattermarketplace I'm sorry to hear this return was a frustrating one. When a buyer opens a return with the Not As Described reason then the seller should approve a return, which is sounds like you did in this situation. Once the item is returned then a refund should be given to the buyer. If the seller has concerns about the buyer then they can report them within the return using the report buyer option. This report is sent to a team within eBay for review. This doesn't change the outcome of the return, but it does help us find buyers that may be abusing the return process so we can take appropriate actions on their account.
You'll find detailed information about seller protections here. You may also want to review the Money Back Guarantee policy here as well.
