mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Join us today for our weekly Chat with the Community Team. We will be discussing general topics from 1 to 2 pm Pacific on Jan. 16th. Looking forward to hearing your eBay buying or selling questions 
@trilkb wrote:
Regarding tires....
I was browsing the listings yesterday and came across item
Looking at the pictures I saw something that startled me. A DOT born on date reading 20 04. For those who dont know this means the tires are born on the 20th month of 2004.
This seller is listing 15 year old tires for the price of $387. Ok you may think thats no problem. Tire manufacturers state tires over 6 years old should be replaced. Most tire manufacturers say that tires stored "correctly" last a maximum of 10 years, after 10 years they are UNSAFE. This seller is asking almost $400 for 15 year old tires. IF they some how sold them and then someone puts them on their vehicle without a tire installer seeing that they are 15 years old, throws them on a 4000lb vehicle, loads up their family and hits the highway at 70+ mph on tires that could blow out at any moment and possibly cause a major accident or fatality.
Ebay should have a section added where anyone selling tires needs to enter a manufacturer DOT born on date, its on every sidewall of every tire. Just like needing a VIN when listing a car forsale. These $387 tires are worthless unless they get put on a show car for a period correct tire, it should be listed that they are not for street use since they are over the maximum limit of 10 years. I think this needs to be addressed immediately because Ebay should not be supporting or allowing someone to benefit from selling an item like this and in all reality they should not be able to list it. Its a major safety hazard in the world we live in and the speeds our vehicles travel. I really would like to see some action taken in regards to this. I spoke to the seller and they think its 100% fine to sell these tires because they are backed by a warranty if one fails, and they hold air. Noone should even have the option to put 15 year old tires on a vehicle weather they are $380 or $15. At the very least there needs to be a warning on the auction that states the tires are over the 10 year maximum age and should not be used for street use. The seller should be required to post a picture of the DOT date as one picture in the auction. If over 10 years old they should be required to list that they are not for street use. I do not want a car traveling next to me with 15yr old tires installed just as much as I do not want them on my vehicle. Im sure you wouldnt want that as well if your family is on the highway. Its an accident waiting to happen.
Please get this post to everyone who needs to be involved to make this change. I dont beleive this has been brought to anyones attention. Sorry for the long post, but I believe Ebay needs to be made aware of it and make the nessecary changes to protect buyers.
Hi @trilkb, I'm happy to pass along this suggestion to the appropriate team. Thanks!
tyler@ebay wrote:
@mam98031 wrote:
tyler@ebay wrote:
@selecttech wrote:Hi all
Heres a small general question for a planned upcoming vacation. Anyway to delay the two day return policy when we are on a vacation for five days? The store will be on hold but Im just trying to avoid cases and issues for buyers.
Thanks
Hi @selecttech - happy upcoming vacation!
Can you get me a bit more clarification on what you mean when you say 'two day return policy'? Are you referring to the time to issue a refund on returned items?
You can definitely alter your return policy for the duration of time while you are gone, but that would only impact items sold during that time.
I think they mean if the buyer opens a Request for Return while the seller is away on vaca, the seller is given a specific amount of time to reply or it the buyer can escalate the case. If we are on a week long vaca, chances are a claim could be filed and auto refunded to the buyer without the seller even knowing the case existed in the first place.
Thanks for the insight @mam98031! In a store vacation mode, you can block purchase for fixed price listings which should reduce the likelihood of an issue arising while you're gone. In a situation where a refund request is opened for items that were purchased before the vacation, the existing response time would still be enforced.
If @selecttech isn't in an area where they can review or reply to return requests while out and about on holiday (or would rather not have to worry about it), you could consider either hiding your listings well before you leave, or consider setting up auto-approved returns. Details below:
To set up an automated return rule:
- In My eBay, click the Account tab
- Click Site preferences
- Under Return preferences, click Show, then click Edit
- Click Go to advance return rules
How to set up auto-disposition for returns (return automation rules):
- In My eBay, click the Account tab
- On the left, select Site preferences, then scroll down to Return preferences
- Under Return preferences, click Show, and then click Edit
Additional information:
- You can set up rules to:
- Automatically approve returns
- Automatically refund and let the buyer keep the item
- You can set basic or advanced rules to automate return approvals, and send the buyer an eBay-generated return shipping label immediately
- If you have a preferred carrier, you have the option to include your own return shipping label and automatically send the tracking information to the buyer
Maybe Ebay could consider an option of notifying the buyer that files a Claim while a seller is on Vaca to request [not mandate] some additional time for the seller to be able to respond upon their return from Vaca. While when I get the chance for a vaca [as rare as that is], I can't always check the internet for messages. I try, but it just isn't always possible. This type of notification to a buyer may be helpful.
At the very least the buyer won't get the feeling the seller is just ignoring them by not answering, there is actually a reason. It could make the buyer feel more confident with their seller and the site overall.
@golfingaddict wrote:
I live in Washington state and ebay is now the marketplace that is now collecting state taxes for me (thank you)
I have a couple of questions.
1. When I pay fees with paypal, it is for the total amount collected. Is that including the sales tax collected from ebay?
2. Will we get any report from ebay showing when tax is collected? (monthly would be nice)
3. Would ebay please consider tax exempt for resale purchases if/when the buyer provides their state tax business ID? I can do this on Amazon, just saying.... I do buy some items for resale on ebay and it would be nice to be able to not pay taxes on those items.
4. Is there a statement or agreement that I can refer to when it comes to the new tax process? It just seems a little uncomfortable to rely on ebay when I have been collecting and remitting sales tax to my state for years. A statement that I can refer to would be nice.
5. Some states (your home office California for example) will make you start collecting tax if you go over certain sales dollars or transactions. Is this information available on ebay somewhere? Without going through my transactions one by one o, r playing with excel, which I dearly would love to avoid is there a way that ebay can give a report as to where/how many transactions we have had per state in a calendar year? Is ebay reporting this information state by state, seller by seller?
I guess what I want overall is more ability to process these reports in seller hub, on ebay. Is that in the works?
Thank you.
Hi @golfingaddict - you should be paying PayPal fees on funds you collect. Tax is not something that is remitted to you, so should not be included in any fees you pay to them.
When it comes to your other questions these are ones we've received from multiple folks and have requested clarification with the teams involved. We don't have any other information at this point in time, but can say that the tax Help Page is going to be the best resource for those types of details as they become available.
@carlqsportscards wrote:
About half the relists I did on Monday had issues with the pictures. It said sometimes it fixes itself in 24 hours. It didn't.
Should I assume I have to add all new pictures now? Is this the same problem from many months ago?
Hi @carlqsportscards! We would need to review the items and the associated error message to have a better idea of what may be going on. I'll send you an email so I can get more details. Thanks!
@labs118 wrote:
Hoping you can clear this up
With ebay mobile app there have been many posts claiming that the Good till canceled listings are using up sellers free listings and then some are also getting charged because it is using up their allotment and then the relists are being charged.
ebay mobile app keeps posting in different threads that the relists are free for up to 8 relists
I have asked repeatedly for the policy link & they will not respond.
Can we please get this answered & if it is not correct then Mobile help should not be posting this on the boards.
If it is correct can we be pointed in the direction of the policy so when we are charged we can call CS & direct them to the policy link.
I see the policy link for quick listing will allow the auctions relisted up to 8 times
but nothing about good till canceled
https://www.ebay.com/help/selling/listings/creating-managing-listings/relisting-items?id=4147
If you're using the quick listing tool, auctions with a duration of 5 days or more will be automatically relisted up to 8 times. When you use the quick listing tool, automatic relists do not count towards your zero insertion fee listings balance
Here are just 2 responses by ebay mobile help but there are more
Post # 35
https://community.ebay.com/t5/Mobile-App-iOS/Forced-Good-Till-Canceled/td-p/29095861/page/2When you list your items with Good Till Cancled it will include 8 free auto relists and these will not be taken out of your monthly listings.
Thanks
Below on message #8
https://community.ebay.com/t5/Mobile-App-iOS/My-eBay-iPhone-app-doesn-t-have-advanced-listing-option...Thank you for reporting these issues. Good Till Cancled will give you 8 free relistings that do not count against your monthly listings.
Thanks for this @labs118 - I'll work on getting a definitive answer on this from the proper teams involved and update the thread when I have a response. 🙂
@globalautodistributors wrote:
Hi again Trinton!
Thank you for passing along my suggestion about the Volume Pricing by Keyword to the right teams.
Recently I've noticed another glitch when entering catalog compatibility data for a new listing. If I work on a listing and can't finish it, I usually save it as a draft. So any catalog data I may have entered gets saved. HOWEVER, when I revisit the draft, the system doesn't allow me to edit the catalog compatibility details. Often times, I'll need to edit the data, like add more vehicles, but it's impossible.
The only workaround is to first list the item, THEN go back and revise to edit catalog fitment data.
Thank you for looking into this!
Thanks for letting us know about this, @globalautodistributors! I'll test this out and get it reported 
@mam98031 wrote:
tyler@ebay wrote:
@mam98031 wrote:
tyler@ebay wrote:
@selecttech wrote:
Hi all
Heres a small general question for a planned upcoming vacation. Anyway to delay the two day return policy when we are on a vacation for five days? The store will be on hold but Im just trying to avoid cases and issues for buyers.
Thanks
Hi @selecttech - happy upcoming vacation!
Can you get me a bit more clarification on what you mean when you say 'two day return policy'? Are you referring to the time to issue a refund on returned items?
You can definitely alter your return policy for the duration of time while you are gone, but that would only impact items sold during that time.
I think they mean if the buyer opens a Request for Return while the seller is away on vaca, the seller is given a specific amount of time to reply or it the buyer can escalate the case. If we are on a week long vaca, chances are a claim could be filed and auto refunded to the buyer without the seller even knowing the case existed in the first place.
Thanks for the insight @mam98031! In a store vacation mode, you can block purchase for fixed price listings which should reduce the likelihood of an issue arising while you're gone. In a situation where a refund request is opened for items that were purchased before the vacation, the existing response time would still be enforced.
If @selecttech isn't in an area where they can review or reply to return requests while out and about on holiday (or would rather not have to worry about it), you could consider either hiding your listings well before you leave, or consider setting up auto-approved returns. Details below:
To set up an automated return rule:
- In My eBay, click the Account tab
- Click Site preferences
- Under Return preferences, click Show, then click Edit
- Click Go to advance return rules
How to set up auto-disposition for returns (return automation rules):
- In My eBay, click the Account tab
- On the left, select Site preferences, then scroll down to Return preferences
- Under Return preferences, click Show, and then click Edit
Additional information:
- You can set up rules to:
- Automatically approve returns
- Automatically refund and let the buyer keep the item
- You can set basic or advanced rules to automate return approvals, and send the buyer an eBay-generated return shipping label immediately
- If you have a preferred carrier, you have the option to include your own return shipping label and automatically send the tracking information to the buyer
Maybe Ebay could consider an option of notifying the buyer that files a Claim while a seller is on Vaca to request [not mandate] some additional time for the seller to be able to respond upon their return from Vaca. While when I get the chance for a vaca [as rare as that is], I can't always check the internet for messages. I try, but it just isn't always possible. This type of notification to a buyer may be helpful.
At the very least the buyer won't get the feeling the seller is just ignoring them by not answering, there is actually a reason. It could make the buyer feel more confident with their seller and the site overall.
I like this a lot @mam98031 - thanks for the input! I'll get this put together as a suggestion for a future enhancement. 🙂
