mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Regards,
Join us today for our weekly Chat with the Community Team. We will be discussing general topics from 1 to 2 pm Pacific on Jan. 16th. Looking forward to hearing your eBay buying or selling questions 
@Anonymous wrote:
@globalautodistributors wrote:Hi Trinton!
I love the new Volume Pricing feature in Seller Hub, and would like to recommend the option to add Volume Pricing discounts to listings by KEYWORD.
When you go to Seller Hub, and click Marketing --> Promotions --> Create a Promotion ---> Volume Pricing,we're given four options to create a bulk volume pricing offer: by SKU, item ID, eBay category, or all inventory.Currently there is no option to select listings for the promotion by KEYWORD.For example, I sell auto parts and I'd like for all of my items with the keyword "Fuse", or "Light Bulb" in the title for the volume discount pricing to apply. Instead of taking the time to round up all the item numbers from every fuse or light bulb in my inventory, it sure would be quicker to select all listings with those particular keywords and then apply the desired tiered pricing discounts.Another way to go about this is the fact that within seller hub there's a button under the Listings tab that says, "Sell it Faster", to create promoted listings.How about if creating another button right next to the "Sell it Faster" button that says "Sell with Volume Pricing". That way, sellers can pull up listings by keyword, and then apply tiered pricing to those listings.Thank you!Hi @globalautodistributors, this is a great suggestion! I will get this over to the appropriate team for review. Thanks for sharing examples
Along with that, the selection process for Volume pricing is not the easiest or most efficient use of time. If it could be more like how we select listings in the sales manager or something similar, it would be ever so helpful.
@beardedbovine wrote:
Hey guys,
I'm experiencing 4 different issues with Promoted Listings.Issue 1:When I relist (not sell similar) a promoted listing, the listing form acts weird. Sometimes it shows my previously used rate and campaign. Other times it shows the trending rate. I would like it to default to my previous rate.When I sell similar it always defaults to the trending rate. I would prefer that it default to my previously used rate.Issue 2:When I relist (not sell similar) a promoted listing, I set the rate on the listing form and submit the listing... but when I check my active listings, anything that was relisted is not promoted even though I set the promotional rate before submitting it and there was no error message.Issue 3:Other times when I relist or sell similar, the campaign box is greyed out on the listing form.It's not until after the listing is live that I can go in to edit to select a campaign and rate.Issue 4:I keep getting the below error message when I list. This happens with new listings, sell similar, and relist. This issue was intermittent at first but it's been happening more often lately.All of these issues are a huge time-waster since I have to go in one-by-one and re-set promotional rates. Within the promotions dashboard there is no way to edit a campaign (the way you can with a regular promotion) and select items to add in bulk.
Hi @beardedbovine! I'll send your feedback for issue 1 along. For issue's 2 and 3 I'll need some item numbers I can look at that are currently experiencing the problems. If you can get some item numbers for issue 4 as well, that would be helpful. I'll send you an email shortly!
Hi again Trinton!
Thank you for passing along my suggestion about the Volume Pricing by Keyword to the right teams. 
Recently I've noticed another glitch when entering catalog compatibility data for a new listing. If I work on a listing and can't finish it, I usually save it as a draft. So any catalog data I may have entered gets saved. HOWEVER, when I revisit the draft, the system doesn't allow me to edit the catalog compatibility details. Often times, I'll need to edit the data, like add more vehicles, but it's impossible.
The only workaround is to first list the item, THEN go back and revise to edit catalog fitment data.
Thank you for looking into this!
Good afternoon Team:
New Label Printing Page - Not Good
Imagine my surprise when I got the following error message when I went to print a label today …
I was hopeful that the new label printing page had finally been shut down … but alas, it opened again on the next label I printed. The new page really has to be canned or give Sellers the option to opt OUT of it so it does not even show up. When this first came out the old page stopped working and the new page worked (and still does) horribly. In order to print labels I have to log in to PayPal because the handshake between eBay and PayPal fails every time. I did NOT have to do that with the old page so the issue is not here.
Seriously, programming is supposed to help folks do more tasks quicker, the new label page is going backwards taking LONGER to print a label. It:
- Requires more scrolling
- Has a slower refresh rate
- Does NOT bring up other shipping choices in the same order each time
- The 3 item quick list of shipping options NEVER has the other shipping choices I use, ONLY the one selected by the Buyer and then 2 other random choices (that I never use)
- Does NOT show the Seller’s shipping cost, only the amount paid after their savings and a silly, light colored, fine print statement about how much they saved … I want to see the counter rate then the discounted rate LIKE the old format.
Folks, this thing is really bad and has been tolerated for quite some time … please get rid of it …
@mam98031 wrote:
tyler@ebay wrote:
@selecttech wrote:
Hi all
Heres a small general question for a planned upcoming vacation. Anyway to delay the two day return policy when we are on a vacation for five days? The store will be on hold but Im just trying to avoid cases and issues for buyers.
Thanks
Hi @selecttech - happy upcoming vacation!
Can you get me a bit more clarification on what you mean when you say 'two day return policy'? Are you referring to the time to issue a refund on returned items?
You can definitely alter your return policy for the duration of time while you are gone, but that would only impact items sold during that time.
I think they mean if the buyer opens a Request for Return while the seller is away on vaca, the seller is given a specific amount of time to reply or it the buyer can escalate the case. If we are on a week long vaca, chances are a claim could be filed and auto refunded to the buyer without the seller even knowing the case existed in the first place.
Thanks for the insight @mam98031! In a store vacation mode, you can block purchase for fixed price listings which should reduce the likelihood of an issue arising while you're gone. In a situation where a refund request is opened for items that were purchased before the vacation, the existing response time would still be enforced.
If @selecttech isn't in an area where they can review or reply to return requests while out and about on holiday (or would rather not have to worry about it), you could consider either hiding your listings well before you leave, or consider setting up auto-approved returns. Details below:
- In My eBay, click the Account tab
- Click Site preferences
- Under Return preferences, click Show, then click Edit
- Click Go to advance return rules
How to set up auto-disposition for returns (return automation rules):
- In My eBay, click the Account tab
- On the left, select Site preferences, then scroll down to Return preferences
- Under Return preferences, click Show, and then click Edit
Additional information:
- You can set up rules to:
- Automatically approve returns
- Automatically refund and let the buyer keep the item
- You can set basic or advanced rules to automate return approvals, and send the buyer an eBay-generated return shipping label immediately
- If you have a preferred carrier, you have the option to include your own return shipping label and automatically send the tracking information to the buyer
