Update: As many states (including South Carolina, Georgia, Florida, North Carolina, Virginia and Tennessee) face extended recovery efforts from the storm and its effects, please note that Seller Protections will be applied to shipments into and out of these areas.
We encourage sellers to follow local guidance on safety precautions and to check with their local carrier locations on service schedules. If you aren't able to process your sales as normal, learn more about the option to schedule time away and temporarily adjust your business model.
Please stay safe and thank you for selling on eBay.
Originally posted September 26, 2024:
As Hurricane Helene and its effects approach Florida and the Southeast, our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping delays for items already shipped or difficulties getting sold items to your carrier.
If your business is impacted, eBay will automatically protect your seller performance, including:
- Your Late Shipment Rate (LSR) defects
- Your valid tracking upload rate
- Item Not Received (INR) cases due to late delivery along with any Negative or Neutral Feedback if you uploaded tracking before the case was opened and have a physical scan from the carrier
We’re continuing to make necessary adjustments to delivery date estimates so that your buyers have accurate expectations.
As always, thank you for selling on eBay.
The eBay Shipping Team
