@nc-daydreamer wrote:
Just thought of a second question.... When will the shipping supply coupons actually be worth something again? The selection of items have gotten worse and worse over the last few months.
Thanks 🙂
Hi @nc-daydreamer, we're constantly evaluating feedback from sellers to determine what shipping supplies we will offer. If I'm not mistaken, I believe we added another box option withing the last several months. If you have a specific request then I'll be happy to send it over to the shipping supplies team for consideration!
@fern*wood wrote:
@Anonymous wrote:
@fern*wood wrote:
I would like some clarification and details about the additional FVFs ebay has floated will be added to sellers' fees this fall based on their INR/SNAD return percentages.
How will this percentage be determined? Will sellers be compared to sellers with the same number of sold items? Will the additional fees only be added to sold items within categories with the higher percentage or across the board for that seller?
Hi @fern*wood - Additional fees would only apply if you have a high 'Not as Described' return rate. Estimated delivery dates may be extended due to 'Item Not Received' concerns but fees wouldn't be charged. For more information on how these percentages are calculated and when the fees/extended delivery dates apply, please see the FAQs we shared with our latest Seller Update.
I have read that link and just reread it...but did not find the answers to my questions addressed there. Tyler gave additional info below about needing to have 10 returns before the fees kick in. Was that explained there somewhere? Are the fees only in the high % category or will they be charged for all sales for the seller in every category once they are flagged?
Hi @fern*wood - I just went over that page too and there isn't anything mentioned there. I'll get that reported and see if we can get that added.
The fees will apply only in the high % category, so if a member has a low return rate in Jewelry, but a Very High in Electronics, they would be looking at the additional fee only on items sold in the Electronics category.
@coffeebean832 wrote:
tyler@ebay wrote:
@dhbookds wrote:
tyler@ebay wrote:
@my-cottage-books-and-antiques wrote:
Hi Alan,
I think I can understand the rationale behind the new 14 day rule for Markdown Manager.
However, for a seller to keep track of which items are eligible to participate in a sale and which are not is obviously not very practical. Yet, when I launch a sale, eBay obviously can instantly determine which items are eligible and which aren't. So, wouldn't it be a good idea for ebay to provide us with a new tool that enables us to find the eligibility date for each listing IN ADVANCE of creating a Markdown Manager Sale?
Hi @my-cottage-books-and-antiques - you're right that we can determine what items do and don't qualify at the time they're added to the sale. To help with that, the promotions manager has been adjusted to regularly check an item's eligibility and to mark the item down when it qualifies to do so.
There's not currently a tool that will do that outside of a Markdown sale event though, thanks!
I can see adding an item to the sale when the sale only has 3 days left to run would NOT please many........since that kills the ability to offer it again on sale for 14 days............... is there a way to turn OFF that feature????
Hi @dhbookds - not at this point in time, no. This is good feedback and I'll make sure it gets shared.
When an item is skipped from a sale the manager posts the date the item was listed (or revised?) so you can see which will activate before the sale ends and how much time before.
Tyler, If you manually remove the item from the sale before the listing is activated (but after the sale is activated) does that start the 14 day clock over?
This is a really good question @coffeebean832 - the clock starts when looking at price changes, not if it was added to a sale. So in this scenario removing an item that is not yet activated should not reset the timer.
@lecroy3 wrote:
Hi Brian. I asked that question because I had a SNAD return opened that the buyer withdrew but it is still showing in my performance. I called CS and was told there is no recourse to have it removed. Is this true?
Hi @lecroy3, we look at the number of returns opened, we are not looking at the resolution or closure reasons since those fall under the defect metrics on the Seller Dashboard. With that said, it's important to note that sellers are compared to their peers return rates. If you periodically have a buyer open a return who then withdraws it, it's very likely your peers experience the same thing as well. Additionally, we have protections in place to ensure that your metrics aren't impacted by situations outside of your control such as carrier disruptions, system bugs, and severe weather.
@etel wrote:
Any update to the markdown manager? Very frustrating to sell with this new update.
Hi @etel, @my-cottage-books-and-antiques, @dhbookds, @coffeebean832, I'm happy to let all of you know that because of the feedback we heard from members of the Community, we no longer require 14 days after an item is removed from a markdown sale before it can be placed on sale again. Please go here for more information 
