Community Chat, February 5 @ 1:00 pm PT - General Topics

[brian@ebay]

Join the Community team here at 1 PM PT on February 5th for our Weekly Chat with eBay Staff. We don't have a set topic this week, so please bring any general questions you may have about buying or selling.

The chat will be open for questions from 1-2 pm PT, at which point we'll close thread from additional responses. After this time, we'll continue to work on responding to any queries that might still be unanswered.

If you're new to the chat, welcome!  Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.

*Please note that we're not able to address account-specific queries. Questions regarding your account should be directed to eBay Customer Service.

[mam98031]

I received my email from Ebay for my Seller Protection Summary.  I really like getting this email but I think it could be more informative and therefore more useful to sellers.

I would like to see a link to the details of what Ebay is reporting as how they protected us.  So if it says they protected me against a couple of defects, I should be able to click on that and see what transactions they are talking about.

I personally think this would be a GREAT enhancement to the email and very useful for Ebay members.

[klhmdg]

A buyer purposely used an incorrect address.

Requested USPS shipping and not to use Priority.

Because the address is not correct USPS returned the item "postage due"

There needs to be a way for sellers to notify other sellers.

What are my options in this case? I have reported the buyer and added them to the BBL but it will cost me more to get the item back then the item is worth at this point.

What is happening with eBay "helping" sellers and backing sellers with bad buyers?

[itscalledapostingid]

Ebay is prominently displaying "Same Day Shipping" on items that sellers specify as 1-day handling time.
That is false advertising. It is a serious issue that needs to be treated as such.

[coffeebean832]

Brian- were you able to find out about the password protection on eBay shipping labels? Is this a site bug or is it an intended change?

[brownshaver]

Why does Ebay block messages between users without telling the people involved. I had an issue on items that combined from mail to a new listing with local pick-up. We continued our conversation to meet  on the original listing and tried to exchange phone numbers etc. My customer was upset as there appeared to be an issue with my replies. I realized and called support to verify. I understand why it was blocked, but 3 emails were block and we didn't even know it. I was upset, the customer was upset and it turned in to a real pain. If you can auto block, then you can auto notify that you blocked the email.

[golfingaddict]

I have a question about shipping. 

I work during the week so I often pack and prepare orders the night before the ship date. 

With the new bulk shipping ebay shipping program, the date does not always "roll over" to reflect the next day date.  For example, If I ship tonight, the labels might say ship date 2/5/2020 even though it is after 5pm and I intend to ship on 2/6/2020.

I generally remember to change the dates so this hasn't  happened very often and when I forget to change the date, I void the label and reship with the correct ship date.

Since my post office doesn't see to have a problem with the labels I generally do this because of eBay's shipping metric/punishment system but I wonder now if it really matters?

If I sell something today with one day handling, the item is suppose to ship tomorrow (2/6/2020).  If I accidently forget to change the date, how is this treated with eBay's system?  Does it count as a late shipment if it is not validated tracking on 2/5/2020?

If it is validated in the one day handling time 2/6/2020 is that enough to satisfy eBay's metric, shipped on time, defect, punishment system?

Thank you.

[wooden_flower]

I want to second the suggestion on search location - we should be able to set a default location for search. I would expand it to include seller location. We should not have to make this choice every time we search for an item.

There are many times I have given up and gone elsewhere because I got tired of wading through listings from China, even when I said US only.  I do not buy with enough leadtime to wait for items from China - I want to be able to easily buy from a USA seller 😀

Sue

[stuff4divas]

I started using 'eBay Send' when it was the pilot program. I shipped about 5 packages over the last few weeks. One of the packages has been stuck here in Illinois since Jan 27, 2019 and my buyer is starting to complain. The other packages have been moving along. Thank you Brian.

[tyler@ebay]

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@papermoneyforme wrote:

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alan@ebay wrote:

Hey everyone! We're open for business. Please post your questions. 

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Why have we been told the Turbo Lister would not go away until Seller Hub could do what TL did?

Obviously, Seller Hub on retaining information for 3 months is no where near the same as TL and will put many sellers behind the eight ball.

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Hi @papermoneyforme - I can't answer a 'why' question like that I'm afraid, as I don't have insight into why that promise was made, nor why it has not yet been fulfilled. 

What I can say is that we're committed to providing you the best tools possible, and teams are working to develop a solution that will offer the same ease of use, offline capabilities and other popular TurboLister features. You'll be contacted as those become available. 

Thanks!

[Anonymous]

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@postcardcountry wrote:

I have encountered a problem when I print my paperwork the night before I actually ship.  I have the same problem using bulk shipping or shipping papers one by one.

The shipping papers print with the correct date (the next date).

The order record is updated with the date the shipping paper was printed, not the proposed 'ship' date.  ie on Feb 2, the shipping paper says ship 2/3 but the order shipped date is 2/2 in Seller Hub.

When I printed the copy of the invoices for my records, the ship date again shows incorrectly as 2/2.

The report I downloaded also included this wrong date.

You are consistent, but wrong.  I could not have 'shipped' any US Post Office item on 2/2

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Hi @postcardcountry, this sounds like somewhat of a complex issue and I think we would need a little more detail to really dig into it.  I'd like to know what browser you are using and at what time you are downloading reports/seeing this issue so we can identify if this is somehow related to time zones or daylight savings time. I will send you an email today after the chat so you can respond with examples of the discrepancies you are seeing, either as attached files or as screenshots.

[coffeebean832]

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@mam98031 wrote:

I received my email from Ebay for my Seller Protection Summary.  I really like getting this email but I think it could be more informative and therefore more useful to sellers.

I would like to see a link to the details of what Ebay is reporting as how they protected us.  So if it says they protected me against a couple of defects, I should be able to click on that and see what transactions they are talking about.

I personally think this would be a GREAT enhancement to the email and very useful for Ebay members.

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There's an asterisk next to the defects and the fine print tells you, "Feedback and defects removed during the last calendar month. To maintain privacy of the buyer, we cannot disclose the transactions where we removed feedback or defects."

However- I would like to see that kind of information for the shipping credits so we know which transactions they applied to.

[wooperwares]

The actions of eBay say otherwise. I think many sellers would agree. I still understand you are the middle man here.

[Anonymous]

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@itscalledapostingid wrote:

Other sellers have mentioned this in community posts. Ebay for business on Facebook and twitter have been notified and are well aware of this issue.  It is a known issue and people want answers. This is a posting ID and I am not mentioning my items on this community forum.

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Hi @itscalledapostingid, if you aren't comfortable sharing item numbers then we won't be able to discuss this in more detail. It sounds like you've already passed this along to our Customer Service teams via Social Media, so we recommend following up with them if you would like to discuss this further.

[mam98031]

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@brownshaver wrote:

Why does Ebay block messages between users without telling the people involved. I had an issue on items that combined from mail to a new listing with local pick-up. We continued our conversation to meet  on the original listing and tried to exchange phone numbers etc. My customer was upset as there appeared to be an issue with my replies. I realized and called support to verify. I understand why it was blocked, but 3 emails were block and we didn't even know it. I was upset, the customer was upset and it turned in to a real pain. If you can auto block, then you can auto notify that you blocked the email.

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Just a little info that may assist you.  Once a transaction is created in Ebay both the buyer and the seller have access to each other's contact information.  For the seller if they go to their SH and then to their orders, click on the Order Number, the buyer's address, phone number and email address will display.

[tyler@ebay]

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@gwzcomps wrote:

When is eBay going to fix or improve their search engine? As a buyer it is frustrating because I know I am not getting the best deal unless I take a lot of time to search for what I want. Anymore I only buy stuff on eBay if I have to.  Also I wish I could set by default to hide everyone that is overseas. I don't want to buy from someone overseas 99.999% of the time and would prefer to have them filtered out by default. I still need to make a thread about the common search issues for @Anonymous but I need to set aside an hour or so to do it right.  Overall the current search engine is hurting buyers and sellers IMO.

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Hi @gwzcomps - we refine the search functionality regularly, and work to make sure that things are simple and easy to find. I'm sure Trinton is looking forward to your thread!

You are not able to save a shipping filter like 'NA only' under your default filter preferences, but I'm happy to make a suggestion for future enhancement. Thanks!