mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Join us here on Feb 20th at 1 PM PT for our weekly Chat with the Community Team. We'll be discussing general buying and selling topics and look forward to seeing you 
@mam98031 wrote:
@mr_lincoln wrote:
@ste_2639 The difference between 38.6mm and 38.5mm is less then the width of the text on this page ...
I think part of the problem on this particular issue is how the CSR responded to them during the appeal process. The CSR told them there was not any policy that prevents or otherwise is an issue if the buyer ships the item BACK to the seller from a DIFFERENT address than the one they shipped to. That goes against what the MBG states.
Hi @mam98031. The information provided by the customer service agent is correct. A buyer returning an item from a different location other than the location it was originally shipped to does not indicate it was forwarded, and thus would not void the buyers Money Back Guarantee protections. Buyers may travel for various and legitimate reasons, such as business trips, vacations, etc. and they can still return items if needed.
With that said, if we have proof that an item was forwarded to a different location, this would void the buyers Money Back Guarantee protections.
@Anonymous wrote:
@mam98031 wrote:Hi @mam98031, I will be happy to elaborate on this but I will need an example. With this question currently sitting as a hypothetical, it's hard to say how a member should know the difference. The short answer based on what we have here is that if there is any confusion, clarification can be requested. If this is a widespread issue, we as a team can just stop using the word recommendation altogether to avoid problems. eBay communications and resources may continue to deliver expectations with the word recommendation, and I would counter that if eBay is recommending something, why would this recommendation not be followed? We either expect as a form of policy or have reason to believe it is the best course of action. Again, happy to elaborate or make adjustments if needed with a specific example
Also, no worries about how this formatted - though I may need to update my photo after seeing it's larger format - I think that one is a few years old
Your photo is FINE. LOL
Last week we were discussing the recommendation by Ebay that sellers have buyers open a claim if they contact a seller directly and want to return an item. Some buyers don't want to open a claim. But for whatever reason Ebay may have, they apparently no longer feel that sellers can take care of their customers without Ebay intervention. I know that is harsh, but it is how I feel about it. It is micro management gone WILD.
Anyway, Ebay "recommends" that the seller have the buyer open a case, even if the buyer doesn't want to open one. I know Ebay has reasons for this, I'm not trying to rehash that. We've talked about it at great length. But this is a prime example of when a recommendation is not a recommendation.
@a_c_green wrote:
@mam98031 wrote:
But what about the CSR on Social Media telling them that the buyer shipping from a different address than the item was originally shipped to is not a problem. That goes against what the written policy for MBG states. Or did the policy change recently?I think the MBG's mention is a little easier to follow when talking about reshipper cases, where the seller ships it to Doral, Florida, for example, but the buyer is actually off in Brazil, Germany, or any other international location. The MBG isn't going to cover a return from there, if I understand it properly.
But if it's a domestic MBG return that happens to enter the mailstream from New Jersey instead of Florida, for example, I don't see how you're going to prove a violation just because of a different return origin point. Even a return source of north New Jersey when the original destination was south New Jersey seems like hairsplitting. Would the MGB only hold if the package was returned from the same post office that originally delivered it?
The MBG is NOT specific to reshippers not is it specific to be only about international buyers. If this is an unwritten rule, then it needs to be written and published so that everyone knows about it.
@a_c_green wrote:
@mam98031 wrote:
But what about the CSR on Social Media telling them that the buyer shipping from a different address than the item was originally shipped to is not a problem. That goes against what the written policy for MBG states. Or did the policy change recently?I think the MBG's mention is a little easier to follow when talking about reshipper cases, where the seller ships it to Doral, Florida, for example, but the buyer is actually off in Brazil, Germany, or any other international location. The MBG isn't going to cover a return from there, if I understand it properly.
But if it's a domestic MBG return that happens to enter the mailstream from New Jersey instead of Florida, for example, I don't see how you're going to prove a violation just because of a different return origin point. Even a return source of north New Jersey when the original destination was south New Jersey seems like hairsplitting. Would the MGB only hold if the package was returned from the same post office that originally delivered it?
An item can be reshipped from point A to point B in the USA. Grandma pay purchase something for their favorite grand child. Have it shipped to themselves [Grandma] to be included in a larger care package or something and then ship it off to the favorite grand child. That is still reshipping something. The seller has ZERO control over how Grandma packaged that item to get it to the next location.
brian@ebay wrote:
@mam98031 wrote:
@mr_lincoln wrote:@ste_2639 The difference between 38.6mm and 38.5mm is less then the width of the text on this page ...
I think part of the problem on this particular issue is how the CSR responded to them during the appeal process. The CSR told them there was not any policy that prevents or otherwise is an issue if the buyer ships the item BACK to the seller from a DIFFERENT address than the one they shipped to. That goes against what the MBG states.
Hi @mam98031. The information provided by the customer service agent is correct. A buyer returning an item from a different location other than the location it was originally shipped to does not indicate it was forwarded, and thus would not void the buyers Money Back Guarantee protections. Buyers may travel for various and legitimate reasons, such as business trips, vacations, etc. and they can still return items if needed.
With that said, if we have proof that an item was forwarded to a different location, this would void the buyers Money Back Guarantee protections.
OK, lets look at the EXACT words in the policy. A RESHIPPER is NOT mentioned at all. Not even once.
- Items shipped to another address after original delivery
@coinslabz26 wrote:
2 Questions egarding ebay payments.
Will/does ebay offer any sort of seller protection for payments processed by ebay such as protection from INR or Unauthroized purchase chargebacks the same way paypal does today? Any new protections or other differences other then what is offered by paypal today?
Is there or will there be any volume discounts similar to what was offered before the ebay/paypal split?
Hi @coinslabz26 - the best folks to contact about these types of questions are the Managed Payments team. You can reach them at 800-456-3229, and also review the FAQ pages here. Thanks!
