Join us here on Feb 20th at 1 PM PT for our weekly Chat with the Community Team. We'll be discussing general buying and selling topics and look forward to seeing you 
@goodluckselling wrote:
When transaction ship to addresses are different at eBay and paypal, which address does eBay want us to use as the ship to address? Either way sellers can not be covered by seller protections at both locations?
Since Paypal will be part of the managed payments, What steps is eBay doing to make sure sellers are protected when using either (eBay or paypal) addresses and or an address a buyer might request (via eBay messages) we send there items to?
Good Luck Selling!
Hi @goodluckselling - we expect you to ship to the address selected at the time of checkout on eBay. If a buyer requests you to ship to a different address via eBay Messages you are also protected in an item not received request (INR) opened on eBay if you send it to that address.
The address in the order details on eBay is the address that should be on the PayPal transaction details, they shouldn't differ. If you have a situation where that is not the case please let us know so we can take a closer look at the transaction to evaluate it as a potential technical issue.
Managed Payments would not alter the requirements we have for you to be protected in an INR, regardless of the payment method a buyer elects to use. Thanks!
@autopiacarcare wrote:
Please address message 24.
Hi @autopiacarcare, I've responded to #24. Sorry for the delay this week; we are not always able to answer questions immediately and must do research or consult with subject matter experts on the topic at hand. This can result in slower responses, but we do address questions in essentially the order that they come in, while the answers may not be in quite the same order (depending on the time it takes for us to write up a response). Even when the chat closes, we will work to respond to any unanswered questions and update as soon as possible!
@my-cottage-books-and-antiques wrote:
Trinton,
You ask, why would a recommendation not be followed? Well, because it is ONLY a recommendation. A seller may justifiably feel that the recommendation , while perhaps generally good, is not good in a particular situation. The seller would have NO reason to anticipate some type of penalty for failure to follow, since its only a recommendation, not a requirement.
I agree with mam: a requirement is a requirement, not a recommendation, and that's what it should be called. Precision in language in eBay's Help pages, etc. is one way to reduce calls to CS. And to reduce confused and unhappy user experiences.
Hi @my-cottage-books-and-antiques, we are discussing this for adjustments to improve clarity. One example I can think of where the recommendation vs. requirement topic is best displayed is on the matter of tracking. We do not require tracking to be provided, but we recommend it because proof of delivery is required in the event of an item not received request. It would be inaccurate to say we require tracking overall, as delivery confirmation is only needed in the event of an item not received request and this confirmation can be provided in other ways..
That being said, it may be more accurate to say that we require a refund be issued through the appropriate eBay process when a buyer returns an item than to refer to it as a recommendation - while there are situations where a direct refund through PayPal is acceptable, these are when the return request option is not available (due to timeframe, buyer confusion, a return having already been opened/closed, etc).
So, thanks you for sharing your perspective in this discussion! We are meeting about this after the chat today to align and improve
