eBay

Anonymous · ‎02-19-2019

Join us here on Feb 20th at 1 PM PT for our weekly Chat with the Community Team. We'll be discussing general buying and selling topics and look forward to seeing you

mam98031 · ‎02-20-2019

brian@ebay wrote:
@ste_2639 wrote:
Received an item not as described. His comment was It wears bigger than the 38.5 mm measurement. Nice watch though.

I listed it as 38.6mm. I asked a follow up by what he meant and how it didn’t match description, he would not reply in the formal complaint case.

I messaged him through the regular Ebay msg channel and he finally replied “It wears bigger than the 38.5 mm measurement. Nice watch though”

After digging around his profile, I found out he owns a watch company in Florida and had an exact watch with the exception of color of the face dial listed for sale. Spec on it was 38.6mm as well.

I messaged him back about this and to see if he really wanted to proceed with the return, he replied “Yes.
the other moser just came in part of business after this one was purchased.
I don't wear watches from the business, especially new ones. Too big for me.”

So, after being forced to provide a shipping label back, I get notice it was being shipped back to me, but I noticed the origin scan was New Jersey. I shipped it to Florida. I called Ebay, they said they have no policy of where it comes back from, that he could’ve been on vacation. Unless I had proof of third party shipment, the MBG still applies.

I picked up the watch and it was wrapped in saran wrap and the tag was tied on the strap, for you watch guys, you know that’s how you would present it for sale or sell it. So his reply of it was for him and not for his business sounded even more sketchy.
Hi @ste_2639! I see that you've reached out to our Social Media team recently about this return. I encourage you to continue working with them to get further clarification about this return and answers to any questions you may have.

But what about the CSR on Social Media telling them that the buyer shipping from a different address than the item was originally shipped to is not a problem. That goes against what the written policy for MBG states. Or did the policy change recently?

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

mr_lincoln · ‎02-20-2019

@mam98031 wrote:
@mr_lincoln wrote:
@ste_2639 The difference between 38.6mm and 38.5mm is less then the width of the text on this page ...
I think part of the problem on this particular issue is how the CSR responded to them during the appeal process. The CSR told them there was not any policy that prevents or otherwise is an issue if the buyer ships the item BACK to the seller from a DIFFERENT address than the one they shipped to. That goes against what the MBG states.

Yes, I get that, I was just flabbergasted at the dimensions! 1/10th of a millimeter? That's like nothing!!! That's like which side of the black line on the ruler is being used!!! It's that small!

Regards,
Mr. Lincoln - Community Mentor

doug@ebay · ‎02-20-2019

Hi @helloandgoodmorning the next Seller Update has not been announced, nor has the frequency. There are usually 3-4 Seller Updates a year. Generally we keep boards open for questions 1-2 days based on volume of questions.

@helloandgoodmorning wrote:

Is the Spring seller update coming out next week?

How many days will eBay reps respond to questions on the dedicated board?

Will there be a Summer update this year?

vrykalak · ‎02-20-2019

@Anonymous wrote:
@mcjbob wrote:
I will be traveling for a few months, and will have no active listigs. Before I leave, I’d like to have a number of listings ready to go when I return. I don’t use any listing tools and prefer not to, as standard listing works well for me. I also have a few unsold items I’d liked to save for later.

Is it best to use draft? How long will a draft remain accessible?

How long to unsold listings remain on eBay before being deleted?

Thank you.
Hi @mcjbob, drafts are only held for up to 30 days so would not be a solution for you considering how long you will be gone. If you have the My eBay > All selling your unsold section will keep listings for up to 60 days, while Seller Hub holds these for up to 90 days. While I know you have indicated not wanting to use a listing tool, I believe that File Exchange would be one of the best solutions for your situation. You can also look into a variety of third party tools if you would like.

Where does one find File Exchange?

*coins · ‎02-20-2019

@vrykalak wrote:
@Anonymous wrote:
@mcjbob wrote:
I will be traveling for a few months, and will have no active listigs. Before I leave, I’d like to have a number of listings ready to go when I return. I don’t use any listing tools and prefer not to, as standard listing works well for me. I also have a few unsold items I’d liked to save for later.

Is it best to use draft? How long will a draft remain accessible?

How long to unsold listings remain on eBay before being deleted?

Thank you.
Hi @mcjbob, drafts are only held for up to 30 days so would not be a solution for you considering how long you will be gone. If you have the My eBay > All selling your unsold section will keep listings for up to 60 days, while Seller Hub holds these for up to 90 days. While I know you have indicated not wanting to use a listing tool, I believe that File Exchange would be one of the best solutions for your situation. You can also look into a variety of third party tools if you would like.
Where does one find File Exchange?

https://pages.ebay.com/si/en-us/file_exchange/

https://bio.link/langs

ste_2639 · ‎02-20-2019

Yes, I get that, I was just flabbergasted at the dimensions! 1/10th of a millimeter? That's like nothing!!! That's like which side of the black line on the ruler is being used!!! It's that small!

I get that too, but it still didn't justify his claim because I listed it has 38.6mm and he said it wore bigger than 38.5mm. That still didn't prove my listing incorrect as 38.6mm is obviously bigger hand 38.5mm so yeah, it's gonna wear bigger.

tyler@ebay · ‎02-20-2019

@vrykalak wrote:

@Anonymous wrote:

@mcjbob wrote:

I will be traveling for a few months, and will have no active listigs. Before I leave, I’d like to have a number of listings ready to go when I return. I don’t use any listing tools and prefer not to, as standard listing works well for me. I also have a few unsold items I’d liked to save for later.

Is it best to use draft? How long will a draft remain accessible?

How long to unsold listings remain on eBay before being deleted?

Thank you.

Hi @mcjbob, drafts are only held for up to 30 days so would not be a solution for you considering how long you will be gone. If you have the My eBay > All selling your unsold section will keep listings for up to 60 days, while Seller Hub holds these for up to 90 days. While I know you have indicated not wanting to use a listing tool, I believe that File Exchange would be one of the best solutions for your situation. You can also look into a variety of third party tools if you would like.

Where does one find File Exchange?

Hi @vrykalak - you can find File Exchange here.

Thanks!

Tyler,

maxoptical · ‎02-20-2019

Is it possible to get an update on eBay bug BUGTK48204906? This has been affecting my account for months and I am only been told "we have reported this to our programers and they are working on it" This know bug affecting my visibility/sales.

vrykalak · ‎02-20-2019

tyler@ebay wrote:
@vrykalak wrote:

Where does one find File Exchange?
Hi @vrykalak - you can find File Exchange here.

Thanks!

Looks cool. Many thanks

Anonymous · ‎02-20-2019

@mam98031 wrote:

Options

trinton@ebay

Re: Community Chat, Feb 13 from 1:00 pm PT - General Topics

in reply to mam98031 02-13-2019 02:19:48 PM

@mam98031 wrote:

More regarding buyers opening claims or Not.

I understand Ebay recommends that we do just as you have previously describe. Since this is being pushed as being boarder line mandatory, are we moving this direction on all things Ebay Recommends? I'm not trying to be silly. I'm trying to understand when a recommendation is a recommendation and when a recommendation is actually mandatory.

Hi @mam98031, sometimes when we use the term recommendation, we are indicating a best practice or something where choice is involved. Other times our recommendation would be synonymous with a requirement - unfortunately in a written format, communication can be lacking context or clarity, and while this is not our intention, The Community Team will work to be more direct where possible. For this, we've clearly outlined the types of requests appropriate for various situations, examples of times where a refund via PayPal would be allowed, and stated that a seller is expected to use the appropriate request. To summarize, a seller is required to refund through a request when this is the most appropriate process for the situation. Refunds via PayPal are only for certain situations, and a defect can be recorded if misused.

***************************************************

The above is from last weeks chat. The chat was closed at the time and no response or additional questions were allowed.

I am NOT trying to be argumentative. I'm trying to make sure I understand so that I can function as a responsible member of this site.

If someone were not to be coming to the threads for a deep dive into the explanation of a written policy. How is the average member suppose to be able to tell with an Ebay recommendation is just a recommendation and when an Ebay recommendation is actually much more than that. If you don't follow the recommendation you face potential sanctions or the health of your account could be at risk.

How is the average member suppose to be able to know the difference if Ebay writes the policies in such a way as it is unclear or goes against the definition that is commonly used for the word recommendation?

The resolution to this seems simple to me. If it is a recommendation, then the use of that word is appropriate. But if it is a requirement or mandatory, the word recommendation should NOT be used and other appropriate verbiage should be used so that sellers at least have a fighting chance to understand the written policy.

Hi @mam98031, I will be happy to elaborate on this but I will need an example. With this question currently sitting as a hypothetical, it's hard to say how a member should know the difference. The short answer based on what we have here is that if there is any confusion, clarification can be requested. If this is a widespread issue, we as a team can just stop using the word recommendation altogether to avoid problems. eBay communications and resources may continue to deliver expectations with the word recommendation, and I would counter that if eBay is recommending something, why would this recommendation not be followed? We either expect as a form of policy or have reason to believe it is the best course of action. Again, happy to elaborate or make adjustments if needed with a specific example

Also, no worries about how this formatted - though I may need to update my photo after seeing it's larger format - I think that one is a few years old

my-cottage-books-and-antiques · ‎02-20-2019

Doug, Usually 3 to 4 updates a year? My memory isn't so good, but seems to me it's usually been two or maybe three at most. Are you suggesting it might be 4 this year?

tyler@ebay · ‎02-20-2019

@maxoptical wrote:

Is it possible to get an update on eBay bug BUGTK48204906? This has been affecting my account for months and I am only been told "we have reported this to our programers and they are working on it" This know bug affecting my visibility/sales.

Hi @maxoptical - that ticket is still being worked on, I don't have a different update for you at this point in time. Thanks!

Tyler,

a_c_green · ‎02-20-2019

@mam98031 wrote:
But what about the CSR on Social Media telling them that the buyer shipping from a different address than the item was originally shipped to is not a problem. That goes against what the written policy for MBG states. Or did the policy change recently?

I think the MBG's mention is a little easier to follow when talking about reshipper cases, where the seller ships it to Doral, Florida, for example, but the buyer is actually off in Brazil, Germany, or any other international location. The MBG isn't going to cover a return from there, if I understand it properly.

But if it's a domestic MBG return that happens to enter the mailstream from New Jersey instead of Florida, for example, I don't see how you're going to prove a violation just because of a different return origin point. Even a return source of north New Jersey when the original destination was south New Jersey seems like hairsplitting. Would the MGB only hold if the package was returned from the same post office that originally delivered it?

*coins · ‎02-20-2019

I know this has been brought up before and I don't remember if you guys answered about it, but are you thinking about making a way to submit questions throughout the week for people to ask? I always forget mine unless I write them down and usually I cannot make it to the chat because of work anyways. Maybe this was discussed and I missed it, so sorry if I missed something. I'm just curious if this is something being considered or even possible at all. 🙂

https://bio.link/langs

vrykalak · ‎02-20-2019

@Anonymous wrote:
@mam98031 wrote:

Options

trinton@ebay
Re: Community Chat, Feb 13 from 1:00 pm PT - General Topics
in reply to mam98031 02-13-2019 02:19:48 PM

@mam98031 wrote:
More regarding buyers opening claims or Not.

I understand Ebay recommends that we do just as you have previously describe. Since this is being pushed as being boarder line mandatory, are we moving this direction on all things Ebay Recommends? I'm not trying to be silly. I'm trying to understand when a recommendation is a recommendation and when a recommendation is actually mandatory.
Hi @mam98031, sometimes when we use the term recommendation, we are indicating a best practice or something where choice is involved. Other times our recommendation would be synonymous with a requirement - unfortunately in a written format, communication can be lacking context or clarity, and while this is not our intention, The Community Team will work to be more direct where possible. For this, we've clearly outlined the types of requests appropriate for various situations, examples of times where a refund via PayPal would be allowed, and stated that a seller is expected to use the appropriate request. To summarize, a seller is required to refund through a request when this is the most appropriate process for the situation. Refunds via PayPal are only for certain situations, and a defect can be recorded if misused.
***************************************************

The above is from last weeks chat. The chat was closed at the time and no response or additional questions were allowed.

I am NOT trying to be argumentative. I'm trying to make sure I understand so that I can function as a responsible member of this site.

If someone were not to be coming to the threads for a deep dive into the explanation of a written policy. How is the average member suppose to be able to tell with an Ebay recommendation is just a recommendation and when an Ebay recommendation is actually much more than that. If you don't follow the recommendation you face potential sanctions or the health of your account could be at risk.

How is the average member suppose to be able to know the difference if Ebay writes the policies in such a way as it is unclear or goes against the definition that is commonly used for the word recommendation?

The resolution to this seems simple to me. If it is a recommendation, then the use of that word is appropriate. But if it is a requirement or mandatory, the word recommendation should NOT be used and other appropriate verbiage should be used so that sellers at least have a fighting chance to understand the written policy.
Hi @mam98031, I will be happy to elaborate on this but I will need an example. With this question currently sitting as a hypothetical, it's hard to say how a member should know the difference. The short answer based on what we have here is that if there is any confusion, clarification can be requested. If this is a widespread issue, we as a team can just stop using the word recommendation altogether to avoid problems. eBay communications and resources may continue to deliver expectations with the word recommendation, and I would counter that if eBay is recommending something, why would this recommendation not be followed? We either expect as a form of policy or have reason to believe it is the best course of action. Again, happy to elaborate or make adjustments if needed with a specific example

I don't see why an example is needed to differentiate between a recommendation and a requirement.
If the item being discussed is a requirement, call it a requirement, not a recommendation. Period. Full stop.
What is unclear about that?