eBay

alan@ebay · ‎02-14-2018

Hi Community,

Please join The Community Team here today at 1 pm PT for a Q&A Community Chat. We don't have a set topic today, so please come prepared with your buying & selling questions.

Before our chat, make sure you check out a live video broadcast with Bob Kupbens, VP of B2C Selling and Global Trust. The broadcast will begin around 12:30 PT here, and it will run for about 20 minutes.

Thanks & talk to you later!

Alan - eBay Community Manager

If a member's response helped, please give it a Helpful. If you are the author of a thread and a member's response resolved your question, please click "Accept as Solution." More on Accepted Solutions.

Check out the eBay for Business podcast! For your chance to be featured on the show, call in with a question at 888 723-4630!

fern*wood · ‎02-14-2018

Is there any way to opt out of or block the new relist emails being sent out on each unsold listing as it ends? I have my preferences set to never get unsold emails but this 1 2 3 easy relist email is new and a nuisance. I'm only getting them on one of my IDs so far so I'm guessing it is in beta.

alan@ebay · ‎02-14-2018

@mallontown wrote:

Thanks you for providing this forum to address issues
There are FREE National Museum of African American History and Culture up for sale on ebay.
Because of demand the museum has an online form for individuals and families to get the free tickets.
The Museum says in its policies that they are not to be sold.
Ebay was informed in the forums of this practice. Ebay said that individuals may report each individual seller via report item link. That makes it seem if ebay is just tring to get its share of the revenue. Instead of the ebay users reporting can the ebay staff forward this to the correct department and get back to us with what the decision is on the sale of these free tickets that the museum does not want sold?

Hi @mallontown,

Sure, we can do this. Let me look into it and get back to you.

Thanks.

Alan - eBay Community Manager

If a member's response helped, please give it a Helpful. If you are the author of a thread and a member's response resolved your question, please click "Accept as Solution." More on Accepted Solutions.

Check out the eBay for Business podcast! For your chance to be featured on the show, call in with a question at 888 723-4630!

golfingaddict · ‎02-14-2018

I read the post blog by the CEO and I have to say, I am a bit baffled by some of what he is saying.

I need some things explained and defined

artificial intelligence

augmented reality

And what is meant by eBay’s modern retail marketplace ?

How does the average ebay seller fit in and what does it mean for those of us that have been selling for a long time? Do we learn a whole new way of selling? IS what we are doing now going to have to change or is the site changing?

And while I understand that some stores are different than others when I shop at a mall, isn't it the same for ebay? There are shops/sellers that are different and market to different buyers?

Simplify please.. What is the bottom line?

tyler@ebay · ‎02-14-2018

@rosevelyn wrote:

Error Message I get when I attempt to access contact info on a sold item with the other person ATTACHED. I end up calling ebay for the info. I go out of my way to try and call a BUYER to bring their non-payment to their attention because it often is simply an oversight on his or her part. I need this also posted here besides the technical page because contacting the BUYER by phone in an expedient fashion is necessary so that I don't take the shortcut of just opening a case that results in an unnecessary defect on the BUYER's account.ERROR MESSAGE WHEN REQUESTING CONTACT INFO

Hi @rosevelyn - you are only able to request contact information in this manner if they've successfully made payment, which could be the reason why you're encountering this message in the situation you described.

It looks like the help page doesn't make mention of that specific requirement, so I'll suggest that it be updated.

If you have an example of a situation where you encounter this message when trying to get the contact information of a member who has paid you successfully please let me know!

Tyler,

alan@ebay · ‎02-14-2018

@dhbookds wrote:

Alan, any news on the refurbished mess??

Hi @dhbookds,

I sent a mail to the Product team today to see if there's an update. I'll let you know when I know more.

Thanks.

Alan - eBay Community Manager

If a member's response helped, please give it a Helpful. If you are the author of a thread and a member's response resolved your question, please click "Accept as Solution." More on Accepted Solutions.

Check out the eBay for Business podcast! For your chance to be featured on the show, call in with a question at 888 723-4630!

my-cottage-books-and-antiques · ‎02-14-2018

Hi Alan,
Can you provide some insight into the new store template that will be released this year?

rosevelyn · ‎02-14-2018

That feature apparently changed years ago unbeknownst to me.

vrykalak · ‎02-14-2018

I'm about to lose my TRS status because of "tracking not uploaded on time" defects. What!?!

Why is "late shipping" only a defect if the item arrives late, but "tracking not uploaded on time" is an automatic defect? That makes no sense.

I have two recent instances where the person bought several items and I shipped them together, but forgot to move the tracking number to the second ID. This is costing me my TRS status...even though the items were shipped on time and received on time.

The rule says it's a defect, regardless of on-time carrier scan.

AND to add insult to injury, I may get TWO defects for each of these sales, if the packages happened to arrive late...which they often do because I live in the middle of nowhere.

AND because I was being helpful to my buyers and allowed them to buy several items over a 24-hour period, I am a bad seller and don't deserve TRS status.

Bottom line: uploading of tracking information has nothing whatsoever to do with customer service. Why should it EVER generate a defect? ESPECIALLY when the rules specifically require the defect regardless of whether or not the item was shipped on time and received on time?

golfingaddict · ‎02-14-2018

Yesterday I wanted to reach customer service. I got to a new page and tried to put in that I wanted to talk to ebay about a buying issue/concern.

I clicked and it loaded and I clicked some more links and it loaded some more pages and then it began a series of repetition... If I chose buying, it said choose a more defined reason, I made a choice and it went back to the previous page, Why are you contacting ebay. I chose buying and said choose a more defined reason.

It took me a couple of minutes to realize that I was In a loop and it was not about to let me out. I cahnged choice and got the same results. Looping and never giving me a chance to call or be called.

Nice new customer service page you have.

doug@ebay · ‎02-14-2018

Hi @dhbookds, eBay Open details are being finalized. We'll announce soon, but don't want to send details out until everything is set and final.

Thanks!

@dhbookds wrote:

So, I see Bob didn't have time to share WHEN the seller release will be.

I'm sure he'd appreciate your help in spreading the word.............

chrysylys · ‎02-14-2018

@Anonymous wrote:
send Alan a PM with the username and we can take a look at what may be going on.

While details aren't able to be shared with you about the accounts of other users,

Sent.

Yeah, I know.

Forget keeping up with the Joneses. Be the Finklegrubers!
OK kids, time to get the Dodge loaded up again. I hear 'Poppy's By the Tree' calling. This trip might be a long one too.

mallontown · ‎02-14-2018

Thank you for allowing sellers to ask questions on this forum

I previously asked this question but it was not answered so I am reposting.

Devin Wenig said "In the US a package is delivered average in 2 days, for ebay"

I asked where is this information coming from. For this to be true packages would have to arrive between 1.5 days and 2.49 days

Brian answered a question I did not ask with his statement "Most items sold on eBay arrive to the buyer within 2-3 business days of the seller shipping the item."

So can anyone answer the question about where Mr. Wenig is getting his 2 day Average information from?

For transparency I have included the whole post

in reply to 01-31-2018 01:58:07 PM

wrote:

Ebay CEO statement at Davos

https://www.ebayinc.com/stories/news/ebay-at-davos-2018/
at 1:50 one of the panelists mentions Amazon and in Wenig's reply was this statement
"In the US a package is delivered average in 2 days, for ebay"

So when He says average, you take all the mail sellers send via Ups FedEX and Usps and other services and compute the average.
I use USPS and those deliveries are Express, first class, Priority, Parcel Select, Media Mail etc.

Can anyone from ebay tell us where he is getting his numbers from as I don't believe the statement

@mallontown As you point out, there are a lot of different ways that sellers ship items on eBay. Some take longer than others. Sellers also impact the time the item gets to the buyer through other options like local pick-up and offering expedited service, such as overnight at the buyer's expense. In addition, many sellers now offer same day or one-day handling (ecommerce standard), which reduces the time for delivery. All of these impact the average time it takes for a buyer to receive an item from sellers on eBay. Most items sold on eBay arrive to the buyer within 2-3 business days of the seller shipping the item.

Most sellers do a great job of shipping quickly and offering 2-3 day shipping services to buyers - they are meeting buyers expectations.

If you are not meeting this standard, check your competitors, if they are, you may want to reevaluate the shipping options.

Thanks for selling on eBay!

Brian

"If you found my reply useful, please give it a Helpful.

If my response assisted in resolving your question, please click Accept as Solution."

nana-nana-boo-boo

mcjbob · ‎02-14-2018

I note eBay is changing the transaction count method for Global sales where US sales are no longer going to be included.

Could you please clarify what the loss of TRS in Global impacts a US based seller, only listing on eBay US and still a TRS for the US?

Will TRS logo no longer show when a US listing is viewed outside US?
Will TRS discount be lost for global sales from a TRS US seller listing only on eBay US.

Will late shipping under gobal only, cause loss of US TRS, or worse?

brian@ebay · ‎02-14-2018

@sable2013.1 wrote:

This is an ongoing glitch, receiving less than 5 star automatic DSR feedback on Communication and Shipping Time since December, and it was mentioned on the PS Board at that time.

I have received less than the 5 star automatic DSR ratings for Communication, given according to the ebay Seller Protection Policy, several times. I have contacted customer service 5 times FIVE TIMES since December. One of the agents I spoke with removed one of the feedback and DSR ratings, but refused to remove the other 2. Another customer service agent, after I pointed out the glitch and the ebay seller protection policy, said that it is impossible to remove the DSRs and feedback. One customer service agent asked if I checked with my buyer why he/she left that less than 5 star feedback. I informed the agent that it's a big NO NO to ask customers about DSRs and feedback.

With a machine with as many moving parts as Ebay glitches are going to happen. I get that. In order to repair the damage done by glitches, customer service has to be excellent. The level of customer service at Ebay is absolutely unacceptable. In my life outside of ebay, if I had to call a company's customer service 5 times I would never do business with them again. Period.

Can you help fix this, please?

My buying id

Hi @sable2013.1, I've seen some other reports of this happening. I'd like to get more details from you after the chat. Keep an eye out for an email from me!

Brian,
Community Team

dtexley3 · ‎02-14-2018

Do we have any hope of changes to the "request invoice" link? It's impeding sales, there are multiple posts about the issue.

For me, now that SmartPost is no longer available as a "low cost pseudo-flat-rate" shipping method it's even more important that buyers be able to request an invoice for appropriate shipping discounts (not to mention negociated prices). When items have a mix of "free", calculated priority, and flat rate box items are possible in a single order it's impossible to simply use a standard shipping discount. There's too many variables.

Having the "request invoice" or "request total" disabled for so many reasons just costs eBay and the sellers money and frustrates the buyers.

Member of the Grumpy Old Man crew