02-20-2018 03:38 PM
Hi Community,
Please join The Community Team here on Wed Feb 21 at 1 pm PT for a Q&A Community Chat. We don't have a set topic today, so please come prepared with your buying & selling questions.
Thanks & talk to you then!
Alan - eBay Community Manager
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02-21-2018 01:00 PM
Hi everyone!
Welcome to the weekly chat! The thread is no open for replies
02-21-2018 01:00 PM
Thanks for allowing me to post to this Community Chat.
Devin Wenig, ebay CEO wants to evolve ebay into a company where only 4 choices of a product with 10,000 listings are a shown (1 new, 1 used, 1 refurb, 1 of the items competition product)
Where does that leave the everyday seller and the other 9,996 listing?
Will this 4 item approach be implemented fairly with all sellers being treated equally and ebay not favoring those that pay more (promoted) or those with special pricing/placement (big retailers on ebay)?
What date in 2018 does Devin Wenig want this approach to selling on ebay implemented?
When the change is implemented will sellers with year-long stores be able to cancel with no penalty?
Can the community team please get to the right team to get an answer to these questions?
02-21-2018 01:02 PM
Hey a bug! Imagine that. On the seller perfomance page all the stats are now based on a 3 month window where previously some were 1 year and some were 3 months.
FWIW, I like the 3 month window better!!!!
02-21-2018 01:02 PM
Good afternoon,
I wanted to revisit the Automatic 5 star ratings that have been discussed for the last 4 or 5 weekly chats.
I am still able to leave a rating for sellers on communication where no communication has transpired, and I am still able to receive ratings from buyers when there is no communication. The rating line is not greyed out.
But now we have a new glitch, or is it permanent?....The Detailed seller rating report is no longer appearing on the seller dashboard page under "reports and service tools".
I ran a DSR report 2 days ago, now it's gone. A call into CS gave 3 different answers, 2 reps have no idea, one said they eliminated it and the 4th submitted a ticket to the IT department.
My question, is this report tool gone for good or is it a technical glitch?
If the answer is "gone for good" then there is no need to answer the original question since sellers will no longer have the ability to ensure the stated eBay policy is working or not.
02-21-2018 01:06 PM
On the topic of Devin Wenig's statements, the average small seller is feeling more and more disenfrachised by the things that are being thrown out there. It seems he's more than a bit out of touch on the current state of the catelog (definately not ready for prime time) and how eBay can support the small sellers as well as the large. Just my 2 cents.
02-21-2018 01:08 PM
Thanks for allowing my post in todays Community Chat
Does ebay have an overall sales volume calendar that shows all 365 days with each day ranked by total amount of sales?
It would be helpful for sellers to know as compared to their daily sales. Since ebays, System Status board is always green and is no help to users a Sales Volume Calander may also allay some concerns if you are having a bad sale day because to know that day was in the bottom 10% or 20% of all sellers days.
02-21-2018 01:10 PM
When you search sellers other items, not all categories/subcategories show on the left side, even after clicking on 'show more'. This gives the impression that the seller doesn't have anything listed in those categories, however, they do have items listed under those subcategories.
When will this be addressed? I see a lot of antique/vintage sellers losing visibility on their items due to this.
Also, when is the main listing reflected on the 'product page' going to show the actual listing information? If the new 4 item product page will work the same way, the buyers may as well play the slot machine and see what they get vs. what was hown by ebay. The actual listing is correct, but only if you go into it. What is shown on the product page is not correct. And you can BID/BIN right from there, never knowing the real contents of the listing or even the correct title.
02-21-2018 01:10 PM
Does eBay track how often posters report that they are receiving incorrect or confusing instructions from CS? There seems to be a significant uptick in the number of posts where other sellers are coming to the forums because CS is not providing guidance that is easily understood and more importantly accurate.
The language barrier has been mentioned frequently lately so I'm wondering if the off-shore CS staff has been increased instead of the US based staff.
02-21-2018 01:11 PM
Alan..........I think you've asked 2x at least, but any word on the refurbished mess?
02-21-2018 01:11 PM
@dtexley3wrote:Hey a bug! Imagine that. On the seller perfomance page all the stats are now based on a 3 month window where previously some were 1 year and some were 3 months.
FWIW, I like the 3 month window better!!!!
Are you looking at tracking uploaded on time and valided. If so, those have always been on a 90 day cycle for everyone as that is as far back as USPS retains information.
02-21-2018 01:12 PM
Hello!
In the past week, we have gotten almost 60 emails regarding removing a duplicate listing. Every email is about the same two duplicate listings and every email says that the duplicate listing was removed and no further action is necessary, yet we are STILL getting the emails. Is there any reason why we would still be getting these? We have checked both listings and one is active, one is not.
02-21-2018 01:12 PM - edited 02-21-2018 01:14 PM
@dhbookdswrote:Alan..........I think you've asked 2x at least, but any word on the refurbished mess?
Hi @dhbookds , can you expand so all in the community are aware of the issue.
Thanks for you persistence to unanswered post
02-21-2018 01:13 PM
@dtexley3wrote:Hey a bug! Imagine that. On the seller perfomance page all the stats are now based on a 3 month window where previously some were 1 year and some were 3 months.
FWIW, I like the 3 month window better!!!!
I don't!
Because of a 3-month window, in which I had 4 "late uploading of tracking" defects caused by selling multiple items to the same buyer, I lost my TRS status. If that (monumentally stupid *) count had been spread out over the last 12 months, the % of times I forgot to move the tracking number to the 2nd and 3rd items sold to the same buyer, would have vanished in the overall number of single sales.
* "late uploading of tracking" is a defect even if the item was shipped, scanned, and delivered on time. Grrrr!
02-21-2018 01:13 PM
No, I just checked and ALL of the stats show a 3 month window except for Transaction and Sales.