mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
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@carolynnq wrote:
I would like to list this item:
Manual of Accounting for Post Exchange and Morale Funds 1931 US Marine Corps
As the title says, it's a 1931 book about accounting - accounts receivables, payables, petty cash, balance sheets, etc. - basic accounting principles.
This publication is still in print - the latest edition is 2017 - so it's hardly top secret stuff. But I get this message:
It looks like there's a problem with this listing.Military Manuals
It appears you are attempting to list a military manual that may be restricted for sale as technical data under the US Munitions list found at ITAR Part 121. Due to the highly regulated nature of these items, which can restrict even sales within the US, eBay has made the policy decision to prohibit these items altogether. Therefore, this item is not permitted and please do not attempt to relist. Please see eBay’s Military Items policy for more information.
Thanks for your attention to this matter.
{e72058-770734x}
Is there an actual person I can appeal this to? I can list it elsewhere, but I'd prefer to list it on ebay.
Besides accounting being an innocuous topic, I can't imagine that any military manual from 1931 (even ones on weapons) would provide any useful information to our enemies.
eBay's Military Items policy says "Sellers can list the following items: Military surplus items such as military-related backpacks, blankets, canteens, clothing, foot lockers, hats, helmets, and other items that you can find in online and retail stores." It would seem that this book would fit that.
Additionally, the full text is available online and the book is available in several college libraries.
If eBay is blocking all old military manuals, it would seem they're losing a lot of potential listings.
@carolynnq you can go to this page and select 'Have us call you' at the bottom. A member of customer support will reach out and help further.
@vintagecraze50 wrote:I noticed the failed payment this morning and I see that Jordan Sweetnam has a big post on the community here right away about this particular issue. Seriously, I have had zero problems with MP since I started over a years and a half ago. What kind of support do you need that they are not providing? Any time If I have a question or concern I call them and they are there to discuss stuff. My bookeeping system is working perfectly with their system. Payments get in my account Lickety split.
I think that is a bit unfair as well as inaccurate.
Jordan's post was about the site sales and nothing to do with what @gwzcomps posted about. I did post the announcement that was about the specific issue of payments getting messed up earlier today.
I too am adapting to MP. But to say there are no problems is an understatement to be sure. From reports that don't add up or reports that don't include everything they should to payment holds that are a bit screwy. There are things MP needs to improve on sooner rather than later. It is currently working as designed, but that design needs some help.
Customer service on MP is pathetic to be honest. No one from the MP team that can answer questions has been on the threads in MONTHS. Calling in to get a call back often proves out to be nothing. No call back. And the list goes on.
Don't bet me wrong. MP is working for me. I made the change successfully and I'm fine. But that absolutely does not mean that the MP team is doing their job to support me or others. I've chased questions, important questions for MONTHS trying to get answers at time. Some got answered. Others I learned by SURPRISE once I entered the program.
We're pausing late delivery protections....
This was the title of an announcement on 9/28/20 ebay decided that the post office was back to normal.
But I have found that to be far from the truth. I am still getting crazy, unreasonable and out of the blue delivery times for packages with no rhyme or reason. I have at least 2-3 packages a week that show ridiculous shipping times (and stalls) and of course, my buyers are not happy. I've tried to proactively contact buyers and put traces on packages, but I still feel like ebay is sabotaging me with estimates that are not reasonable, are based on historical data and do not consider my actual handling time.
Here are a couple of examples of problematic packages/tracking.
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Edit: A reply to your question can be found here
@golfingaddict wrote:
I have some very confusing date issues on packages that were shipped last week. On one order, the buyer purchased the item on Nov 22. I prepared the label and shipped the item on Mon Nov 23.
The tracking shows that the item was in the USPS possession on Nov 23.
ebay is saying that I shipped on Nov 25 which makes my package shipped late.
Does ebay know about this issue? Will I be given a late shipment bad mark due to this issue?
(I have other examples)
@golfingaddict - I have been working with another member on a similar report. As far as I've seen, I'm unsure on the whether this specific issue has impacted 'Tracking uploaded and validated" information. Can you please start another thread and provide item numbers, so I can get that added to my report?
@mr_lincoln wrote:
INR Claims need Extension before Buyers can file!!!!
A few weeks ago I started a thread and looped three of you in on it ... it concerned the rise of late deliveries and unnecessary INR claims due to Covid-19 quarantines with carriers and the increased Holiday package volume with carriers and the shipping industry slowing down considerably. I advised you that eBay needed to TAKE ACTION and extend the ability of Buyers to process INR claims AT LEAST 7 DAYS after the estimated delivery NOT 1 DAY PAST IT.
I was told by one of you that you were keeping an eye on it ... sorry , but this issue doesn't need an audience, it needs action as suggested or even a longer extension. I just had my 2nd INR claim pop up yesterday because a package has taken 9 days to go 5 hours from here when it would normally be a 2 day Priority Mail delivery. Sellers should NOT be penalized because of eBay's lackadaisical attitude and inaction to a very real issue. eBay needs to be adjusting Buyers' expectations regarding delivery WITH THE REALITY of the issues the industry faces right now. I have had numerous Buyer message me asking where their package was ... if they all would have simply processed an INR I would be up to 5 or 6 now. After 5 years of Selling and THOUSANDS of packages this has all happened in the last few weeks. And it is not going to get any better between now and the end of they year ... will you PLEASE do something about this?
@mr_lincoln thanks for sharing this. The Community team has passed your feedback over to the relevant team for review. Thanks!
@gwzcomps wrote:
tyler@ebay wrote:
@gwzcomps wrote:
When is eBay going to be more transparent when they screw things up? Seems with this recent MP issue no effort was made to keep us paying users informed. Also it is nice that while pretending to be a payment processor eBay lacks the ability to provide the support any real payment processor provides.
Hi @gwzcomps - we work hard to be up front with impacted members as we have information to share. We posted an Announcement regarding payouts earlier today when we had detail to provide. Thanks.
Yes, but no efforts were made to make the updates visible on social media or places users are more familiar with. It is convenient to hide behind the safety of the boards but social media is where most people will look first. Will eBay even be sending users an email through the messaging system to explain what happened to us?
Hi @gwzcomps - with issues like there's no such thing as 'soon enough' so we aim to get information as soon as possible. Once the issue was confirmed fixed we shared the announcement on the Community as well as social (link here). My understanding is that an email send is also planned, but I have no further details about that. Thanks!
I'd like to bring up the topic of estimated delivery dates and holiday delays. eBay should have extended ETDs a couple days before Thanksgiving in anticipation of the shopping surge and carriers being overloaded, but they didn't. As a result, several of my packages have already missed the unrealistic ETDs provided by eBay.
In addition, I made a purchase on eBay this week and there was no notification anywhere about potential carrier delays. I purchased from 6 other retailers this week and every single one had messages both on the checkout page and in the order confirmation e-mails about delays. I wish eBay was doing something similar.
Here's an example from another retailer-
Can you guys please stress with the teams in charge how important it is for sellers and buyers both that unrealistic delivery expectations aren't set by eBay?
I know that Brian was inquiring with the shipping team about my questions from the holiday shipping chat. This is an extension of that.
I'm going to send an e-mail to your team shortly with the reason this is such an important topic- particularly during the holiday season. I don't want to post publicly any policy loopholes for people to take advantage of.
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Edit: Reply to this post can be read here
