Join the Community team here at 1 PM PT on August 7th for our Weekly Chat with eBay Staff. We don't have a set topic this week, so please bring any general questions you may have on buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread. While no additional questions can be submitted after this time, we'll continue to work on responding to any queries that may still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it with you 
@coffeebean832 wrote:
tyler@ebay wrote:
@coffeebean832 wrote:
When a partial refund is issued for combined shipping discount (at the time of shipment) by a seller in managed payments, does that mean the buyer can no longer return the items for any reason?
"Please note: You can only issue one full or partial refund per order, and the refund option will not be available if there's a dispute or claim open against an item within the order."
https://www.ebay.com/help/selling/getting-paid/introducing-managed-payments-ebay?id=4795#section2
Hi @coffeebean832 - I can't speak to specifics regarding managed payments. If you've received an invitation to participate you can contact the team directly and they can assist you with those details. I'll see if there's any further information available to us and get you an update if I hear back!
I clarified with them. They said it's one seller-initiated refund per order. A return request that goes through eBay's system is still allowed and they agreed the page could use some clarification, so hopefully we'll see an update there. Just an FYI for anybody interested.
Hi @coffeebean832 - thanks so much for looping back in with us, you definitely taught me something today!
@eeemarket wrote:
File Exchange user's guide last update is dated back to October 2015!!!
Will be ever released an update documentation?
Hi @eeemarket, I'm not sure why it hasn't been updated since 2015. However, if you notice anything in the user guide that needs to be updated/changed then you can let the File Exchange team know by emailing them at turbodata@ebay.com.
@vrykalak wrote:
tyler@ebay wrote:
@vrykalak wrote:
tyler@ebay wrote:
@vrykalak wrote:
I have said several times these last few months that items stay in the "Unsold - Not relisted" list after they have been relisted.
Here is a case where the same two items are in he "Unsold - Not relisted" list twice, once as an auction (that was activated from an Unsold Fixed Price list because of a promotion that only allowed auctions), and once as Fixed Price, ending two days AFTER the auctions ended (so it started 20 days before the auctions started).
That shows beyond doubt that the auctions BEGAN AND ENDED during the same time as the items were Active as Fixed Price listings.
These are #9 and #10 of items I know were in both lists at the same time.Hi @vrykalak - you are able to list the same item as both an auction and a fixed price listing (there is no policy violation for doing so). If you were to choose the 'send to online auction' option from an unsold fixed price listing it would create a new listing with a new item number that would be your auction-style listing. The fixed price listing would stay in your unsold section because it was not relisted. Thanks!
That is NOT the situation here.
I relisted the items from the UNSOLD NOT RELISTED page.
I would not have relisted them if I had known the items were already Active.
I assumed they were NOT already active because they were sitting there on the UNSOLD NOT RELISTED page.
These are #9 & #10 of items I have discovered in the last few months were on both lists at the same time.
This never happened before this year.
Now I have to check every item on the UNSOLD NOT RELISTED page, to see if it is already active, before I relist it.
I should not have to do that. This is a bug and needs to be fixed.Hi @vrykalak - I don't have any indication that this is a bug, but I'm happy to look into it further if you'll get me the item numbers involved (your screenshot is not something I can blow up and read).
Thanks!
Thank you!
If I type in the numbers now, I will run out of time, and the attempt will bounce. How can I send them to you afterwards?
Hi @vrykalak - the simplest way for you will be to create a thread on the selling board titled "Relist from unsold error" and list out the item numbers involved (and any other relevant info you can provide). Make sure you page me to the thread (type '@' and then my handle: tyler@ebay, hit enter) so I get the notification. Thanks!
@coffeebean832 wrote:
I got a seller update newsletter yesterday titled "{!username}, let's check in on 2019"
Aside from the technical error where my username didn't come through, there were more errors further down in the newsletter. It's telling me I had an average of 131 active listings last month, which is really far off from the actual number- it's not even in the same galaxy. This number is always wrong in the seller newsletter, but this month especially so. Where the heck is eBay getting that number from?
Hi @coffeebean832, can you begin a new thread on the discussion boards with screenshots of the newsletter you received? Include the email address it was sent from and any identification data at the end of the email that can help us track down the system that sent it out for corrections. Outlining the typos in your post would also be greatly appreciated 
If you feel that you need to send this information to us privately, I believe you have emailed the Community email address before. Feel free to send that over via email or start a thread if that works for you!
@goosegosnell wrote:
Thanks! I understand all of that completely. But this buyer sent me a return item that weighed less than 1oz (I have proof from USPS). My phone that I shipped him was 1lb 2.2oz. It seems that no one at ebay cares that the buyer returned an apparently 1oz phone to me. This is compelling evidence that the buyer scammed me. Does ebay not take Product Tracking Reports into consideration?
Hi @goosegosnell, I'm happy to clarify that Customer Service can take into consideration the weight of the return package and compare it to the original package weight when making a decision. However, the details a seller provides us at the time of an appeal is what our decision will be based off of. If we don't receive the needed details from a seller at the time of an appeal then the appeal would not be granted.
