mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@maxoptical wrote:
Below is a screen shot of one of my 4000 listings, all with the same issues. First my cut off time for same day shipping is 11:00AM EST. This screen shot below is from today at 4:05PM Why is there a count down timer for 52mins. My same day shipping time was cut off 5 hours ago.
Second issue, I ship UPS Ground, UPS Ground from and to the same zip code is guaranteed by UPS to be delivered in ONE day. eBay is displaying Apr 14 when is should be showing Arpil 10th. This is FOUR days longer than reality.
Very Frustrated,
John Norman
Thank you for reporting this, @maxoptical. I'll get this passed along to the appropriate teams for review and let you know if we need anything else to investigate.
@coffeebean832 wrote:
@mam98031 wrote:Since those of us that have been told we are going into MP still haven't received any detailed information on MP like the User guide, which does exist. We need some help. I fear that Ebay won't release that guide to us, for whatever reason they have, until just before the date we are required to start.
I've never seen or heard of a user guide for MP and I'm in the program. Can you provide a link to where you read this so I can find out if there's some big piece of info I'm missing?
I do have a link to the new TOS if anybody wants to read that-
https://pages.ebay.com/payment/2.0/terms.html
It does exist. I've seen an older version. I'm confident they are likely to be keeping it updated as things change. But YES it does exist.
alan@ebay wrote:
@mam98031 wrote:Can we set up a Weekly Chat devoted to MP this month? The sooner the better. There are many questions out there and often what appears on various threads is old out of date info and it is scary to some who think the old problems still exist.
Since those of us that have been told we are going into MP still haven't received any detailed information on MP like the User guide, which does exist. We need some help. I fear that Ebay won't release that guide to us, for whatever reason they have, until just before the date we are required to start.
That is burdensome and unfair. The information is available, it should be shared. We should be given the opportunity to study it and prepare for such a significant change which is likely to have impacts to how we keep are books and other impacts.
I honestly don't understand why Ebay is reluctant to share this info with us and allow us time to prepare our little businesses.
Hi @mam98031,
Thanks for raising this again. I know there is an appetite from the community to speak directly with the payments team. I've raised this internally and we should have news to share regarding a community chat with the payments team soon.
I sincerely appreciate your hard work. We bring it up again an again as we can't get answers elsewhere because we aren't yet in MP. So we can't access MP threads or anything. I have to admit I have not tried to call the dedicated number for the team so I have no knowledge if that is still working or not.
But for many of us I thing a Chat VERY SOON would be FANTASTIC!!! More public so more can get some answers that concern them because it is likely most those concerns have been address and fixed in MP, we just don't know it yet.
@vrykalak wrote:
Sellers should be allowed to send small items using First Class Letter post without being dinged for it. It makes no sense to send a $1 item in a $3 package.
The buyers prefer First Class Letter Post, of course, because it saves them money.
But we sellers are not allowed to provide it, because a demerit for shipping without tracking harms our status for 3 to 12 months.
Hi @vrykalak - you're right that shipping with tracking doesn't always make sense for lower cost items, and I want to reiterate that you are absolutely allowed to offer the shipping options that work best for your business.
However, to be a Top Rated Seller we expect that the majority of your items are shipped with tracking. Being a Top Rated account allows you to qualify for a 10% Final Value Fee discount on the cost of the item, as well as access to the enhanced seller protections. Ultimately, though, it may not make financial sense for you to spend a dollar to save a dime (so to speak). You will need to make that decision based on your business model.
Thanks!
@0netwo0netwo wrote:
I hope youre all well, its sad theres no way to contact anyone to talk about my issue here but ill do my best
this story started March 29th 2020, the buyer made an offer for the item (which was 150$ less than my original price) and we went back and forth until i accepted the offer for my item which was a little more reasonable.
Please take note, if you were to look on the buyers account you would see that they are currently and previously were selling the same item for MUCH more after they bought this additional set from me. I knew it was a possibility they were going to just do the same with the items they purchased from me and put an extreme mark up on them once they received them but that didnt matter to me. I needed the money i sold them for in order to pay some bills after recently losing my job due to this global crisis we are all currently experiencing.
So I sold it, they and right away they asked for two days to make payment - i said no problem, they didnt pay within that two days they asked for & an unpaid item case was opened against them, they paid two days later (total of four days).
I kept in touch reminding them to make payment and letting them know when i would be shipping it, how i would be shipping it and when it arrived i sent a mail to check in and make sure everything was ok.
A day later from that particular email they respond with two words, "Looks Different", so now im feeling like they will try to say that the items i sent to them are not exactly was described in my listing. I told them the only thing that i agree looks different is the backing for one of the pins in the picture is yellow but I noticed my mistake and put the correct, original (black) pin backing on it before i shipped the package.
The items are exactly as i described them and i have all the pictures and receipts and proof to show that i have done nothing wrong here.
I am sending you guys this message preemptively in case this buyer is trying to rip me off and get an unwarranted refund for bogus reasons. I have been an ebay member long time (20+ years) and never felt this negativity from any buyer throughout all of my transactions, my flawless buyer and seller feedback should prove im an honest seller/community member.
please help me, how do i avoid being ripped off here??
thank you for your time
Hi @0netwo0netwo, since the buyer hasn't opened a return, it's best to communicate with them to find out what they mean when they say it looks different and to try and resolve any concerns they may have.
I do want to be candid and mention that if a return is opened and we are asked to step in then we'll base our decision on the reason the buyer selected when creating the return. If they select a Not As Described reason then we would likely approve a return and expect a refund once the item is delivered back to you. If you offer free returns or are Top Rated then you may be eligible for enhanced protections. You'll find more information about that here.
@coffeebean832 wrote:
@mam98031 wrote:
@coffeebean832 wrote:
@mam98031 wrote:Since those of us that have been told we are going into MP still haven't received any detailed information on MP like the User guide, which does exist. We need some help. I fear that Ebay won't release that guide to us, for whatever reason they have, until just before the date we are required to start.
I've never seen or heard of a user guide for MP and I'm in the program. Can you provide a link to where you read this so I can find out if there's some big piece of info I'm missing?
I do have a link to the new TOS if anybody wants to read that-
https://pages.ebay.com/payment/2.0/terms.html
It does exist. I've seen an older version. I'm confident they are likely to be keeping it updated as things change. But YES it does exist.
I wasn't questioning whether or not exists- I took you at your word. I was asking if you could point me to where you read about it. I wanted to learn more about what exactly it was so I would know what I was talking about if I ask the Payments team about it. Can you help me out with a link? Thanks in advance.
The exact name of the one I've seen is Managed Payments Getting Started Guide V1.1
@crafter_at_heart wrote:
Now that the CDC is recommending that people wear fabric face masks (NOT THE MEDICAL TYPE THAT SHOULD BE RESERVED FOR HOSPITALS AND HEALTH CARE WORKERS) will eBay allow sellers to list their homemade ones on-line and not cancel their auctions. Which, by the way, there are 1,000’s of listings for these still on ebay. Maybe if you let more people list these items, it would bring the prices down. Competition as a way of doing that.
I realize many people can make their own and I applaud that and encourage them to do so. However, there are many who do not sew, have the fabric, have the elastic, sewing machine, thread, etc. The fabric masks are recommended by the CDC to help protect the wearer from spreading diseases to others. Why would eBay be against spreading this awful deadly disease? I realize there are those wo are fearful of homemade masks. Then don't buy them. However, there are many who are not and want them. Where does eBay expect people to get these? There are none to be found in the stores.
eBay has been canceling a lot of these listings stating price gouging. Isn’t it up to the buyer as to how much is too much for their pocket book. There are plenty of sellers listing them at a reasonable price. Frankly, it’s the USPS shipping costs that drives some of these prices up. You can’t ship a 3 oz package for less than $3.80 anymore.
Thanks for this suggestion @crafter_at_heart! We'll make sure the right teams involved with this are aware 🙂
