mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
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Last week I asked about where the heck the MP team went in regards to being tagged on threads for the last several weeks and they never pop in. The question got answered after the chat had closed for the week, so I was unable to respond. This is what was stated.
What a clever way to say they don't have the personnel to support customer service for MP.
This doesn't make it any easier to deal with. Ebay has know for at least a FULL YEAR that they are understaffed in this department. I know it has been that long because I've been posting about it for an entire year now. Clearly this can only mean that Ebay doesn't have any desire to increase CS for MP because a year is more than enough time to pay attention to this.
It is amazing to me that the single most important change ever made to Ebay and one that affects how sellers are getting paid or not paid in many cases, Ebay doesn't see the need to support these sellers. It is somehow OK with Ebay to hold up the money and NOT be able to give the proper CS so that a seller can resolve any issue they may be having.
Not only that, on many occasions I have suggested that much of these problems can be headed off and NEVER happen if Ebay would just issue some best practices that a seller should do BEFORE registering. Like making sure they have the name and address on the Ebay account to match the checking account they want to attach. Just a few points on what to make sure is cleaned up BEFORE registering would stop so many sellers from having issues and money held. Yet here we are. With Ebay self inflicting harm to some sellers that is avoidable for many if they would just communicate better.
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Edit: A reply to your post can be found here
@valueaddedresource wrote:
I saw this article posted on Twitter about Verizon’s new marketplace efforts and was really intrigued by the transparency widget they are using. You can see dates of all versions of the page, plus if you toggle through, it actually highlights additions and shows strikethroughs on subtractions. Neat!
I would love to see something like this put into practice on eBay. Especially with all the rollouts and updates happening with Managed Payments and new tools and experiences, it would be extremely helpful to be able to keep track of everything.
Hi @valueaddedresource - thanks for sharing the article - I can't wait to give it a read after the chat. I can't make promises about future processes, but it's a really refreshing thing to see and I'll make sure it's shared internally. 🙂
@geo2061 wrote:hello
On my MP Transactions Page under Payments
the Dates of the individual transactions have changed to the same Date and Time
For instance - the items i have sold since March 30th to April 5th
Now have the Date as April 6, 2021 02:09:16
Just wondering why this is like this - is it a glitch ??
i have my hard copy record - but this makes quickly scanning past transactions a little more work than needed.
Thank you for your time.
I too have notice a dating issue in MP for the last 2 or 3 days. It is annoying and could easily cause a seller to make a mistake.
@kythrill wrote:
@kythrill wrote:How are sellers supposed to know what the fee is E-Bay will charge them? The table here doesn't appear accurate:
https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees?id=4364
I can't make heads or tails of what I am being charged in fees. Example, I recently sold a book for $16.99 (not in managed payments yet). I thought the fee for books was 12.2%, which would be $2.07. I was charged $2.04 (which is 12%).
Sometimes I am charged a few pennies more than I think it should be, and sometimes it is a few pennies less, but I wish I knew how to accurately calculate the fee based on something consistent.
As far as I know, I am not Top Rated Plus to get a discount, nor do I have any penalties that would raise my fees.
I've just been noticing that sometimes it is what I think it should be, but other times slightly more or less than what is published in the fee tables; almost like every single root category seems to have its own fee amount, far beyond the complexity of the fee table.I guess I should have added that I am a store seller, still not on Managed Payments. The fees tables in the store help only show Managed Payment fee rates. So non-store rates don't help me know what fees to expect, and Managed Payment rates also don't help currently.
I can't find non-Managed Payment rates for store sellers. And the store seller rate table has gotten very complex based on category.
https://www.ebay.com/help/selling/fees-credits-invoices/store-selling-fees?id=4809
https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees?id=4822#section8
@stuff4divas wrote:
Hello,
In Seller Hub under Performance under Selling Costs is: Taxes and Government Fees ($130.50)
When hovering over the explanation, it includes:
recycling fees collected from the buyer by ebay or you (which I know nothing about)
state sales tax (which I thought was charged to the buyer by ebay and collected by ebay)
for overseas shipments, value added taxes or import taxes collected from the buyer by you (I don't collect any taxes from international buyers)
Am I being charged this $130.50? And if so, do you know why?
Thank you
Hi @stuff4divas - the selling costs widget pulls your gross receipts and then charts out your various expenditures through the site to give you a better idea of how fees are stacking up. Without being able to look into your account specifics I'd wager a guess that the total you're seeing there is from the sales tax collected from your buyers. While you don't receive those funds, they are included in your gross amount for the pie chart.
If you click into that section (Seller Hub>Performance>Sales) you can get more granular info and breakdown of fees too!
