Hi everyone 
Join us here at 1 PM PT on Wednesday, April 17 for the Weekly Community Chat with eBay Staff. There is no set topic this week, so bring your general eBay buying and selling questions to discuss.
See you this afternoon!
@mam98031 wrote:
@mg152 wrote:
alan@ebay wrote:
@mam98031 wrote:
alan@ebay wrote:
@goodluckselling wrote:Has eBay staff been able to coordinate with the eBay managed payments team to do a weekly chat yet? Many sellers are discussing eBay managed payments and we asked about a month ago for this opportunity to talk to this team.
Thanks
Hi @goodluckselling,
No luck so far. I'll check in and see if we can get them on soon.
Feel free to tag the Community Team on threads where there are open questions regarding managed payments.
Thanks.This would be great as I've been invited into the program but I have questions and concerns I need addressed before I make that leap. It is fantastic that PP is now being added to the program, but still there are questions before I'm comfortable in signing up.
Well.... my advice is don't wait for a chat.
You can call and speak to managed payments specialists on 800-456-3229.
Can we call and ask to be invited in? I am over PP! Been with them since day 1 and they recently let me down big time. I lost $119. Nothing to do with eBay but my PP credit card.
Take a look at your Seller Hub. Yesterday I had a banner at the top of my SH when I was on the overview that invited me to join the MP. However today it isn't there. I guess they are rotating banners.
The banner just took me to a page that said we are inviting sellers to managed payments in stages. Ugh! Thanks though.
@labs118 wrote:
tyler@ebay wrote:
@my-cottage-books-and-antiques wrote:
Tyler, Thanks, and just to be clear. I'm also asking in what context do the auto relists occur? I gather there are two different contexts:
1. When using the Simple form (but not the Advanced form) on a PC.
2. When using the Mobile App, regardless of whether the seller is a "business seller" or "non business seller"
Can you confirm if this is correct?Hi @my-cottage-books-and-antiques - on the same page with you on this about the scope of your question, and I don't have specific answers on those clarifications, but I know who to ask!
tyler@ebay
Nothing personal Tyler but been waiting for an answer on the Mobile app free relists since the Jan 16th Chat post # 41
https://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Community-Chat-Jan-16-from-1-00-pm-PT-Gene...
Thanks for this @labs118 - I'll work on getting a definitive answer on this from the proper teams involved and update the thread when I have a response.
Hi @labs118 - nothing personal taken! And I don't have an answer for you at this point in time either. 🙂
@maxoptical wrote:
Hello Guys, On April 12 many of us sellers saw a substantial loss (more than 90 Percent) of our impressions on our promoted listings. This was on all of my campaign running. This has been a trend over and over during the last six months. I start a campaign, it starts running well and then overnight I lose nearly all my impressions. Is this due to eBay changing/updating their servers? Do we need to just keep cancelling and restarting our Promoted Listing Campaigns? It would be nice to have a "Duplicate Campaign" button to make this procedure a little easier, I promote 5000 listings with 3 separate campaigns.
Thanks for your help,
John Norman
Hi @maxoptical, we are actually having a technical issue with the way that impressions are displaying in Seller Hub. While the promoted listings are getting visibility and this is recording properly internally, the way this is being displayed is not accurate. We are working on a fix currently and have added you to the list of impacted users.
@mam98031 wrote:
brian@ebay wrote:
@mendelsons wrote:
AUTO ACCEPTING RETURNS
We are getting more problems than solutions for eBay's now handling auto accepting returns.
We are sending messages outside of the returns console as directed by eBay CS to handle the return prior to accepting the return to get more clarification from the buyer if they would like a replacement or how to handle it.
I must say this is causing more problems than solutions and cannot understand how or why eBay would take communication away between the buyer and seller. Why are we being forced to communicate outside the return case ?
Not happy with the auto accepting feature at all.
Please advise.
RickHi @mendelsons, after a return is accepted or auto accepted it isn't necessary to continue communication in the majority of situations. Further communication can delay the resolution of a return and create complications or confusion for buyers. Sellers can set up their return policy to include refunds or exchanges. If the buyer chooses a return for refund option instead of an exchange then the system will honor this. If replacement or exchange is selected by the buyer then the return will not auto accept, which will allow communication within the return prior to the seller accepting the return.
This is actually part of the problem. Ebay determining for us when we need to communicate with our customer and when we don't. Simply put, giving back the ability to communicate with our customer within the claims process just should NOT be an issue.
There are many reasons why trading partners may need to communicate along the path of getting a return completed. Trouble printing labels, delays by the buyer for whatever reason they may have, weather related issues, questions about what to put in the package, questions on how to package or just anything that the customer may need to ask or bring to the seller's attention. It happens all the time. And it should be allowed to keep all the communication regarding a specific claim in the claim.
There just isn't a good reason to restrict us from communicating with our customers as the need arises. Communication is the 1st single most important thing in the customer service process. Why does Ebay see the need to restrict us in any way from accomplishing that and taking the best care we can of our customers? It just makes no sense.
Honestly it doesn't really matter if Ebay doesn't see the need for trading partners to communicate, what is important is that the trading partners see the need to communicate. There is no harm in this and it promotes GOOD CUSTOMER SERVICE!
Hi @mam98031, to add to my previous response, we found that communication with a return after it's been accepted resulted in a large number of problems for buyers and sellers. These problems far outweighed the benefit of keeping communication in a return after it's been accepted. Since a large number of problems arouse because of this, we felt it was best to remove the option and create a better overall experience.
With that said, we know there are times when communication may need to take place after a return has been accepted. The ability to communicate with a buyer is still available, just not within the return. Sellers can message their buyers through the eBay message system when needed. If needed, we (eBay) can see and review these messages just like we can with communication within a return.
@automotivepartsrecyclrs wrote:
2018 Ebay was full of glitches. WE lost in sales 30K vs 2017. It got so bad I laid off folkes. We also expanded into other platforms which kept us above water.
2019 started off excellent then around the last week in March sales took a nose dive. The people I brought back on board are now working the other platforms.
I have researched and it all started around or at the GTC thing started. We have always used GTC the past three years.
What is it with Ebay and glitches? Too many people monkeying around with what is not broken?
We even had a lot of listings removed due to duplicate listings when after looking into it I found each one you say was a duplicate was actually a "PROMOTED LISTING"
Promoted listings give you the original and another that says Promoted.
Our Ebay ship is sinking due to things like this. Can't someone stop trying to reinvent the wheel?
Had it not been for the other 2 platforms we would be in the poor house. Use to be out of the three Ebay was #1 now it is #4 and #3 is named after a old western TV show.
When we make a sale Ebay gets a sale.
If it keeps up next is down grading our store or no store.
The other platforms are the same as Ebay except for I can find my listings on search engines. So they are working for me boosting sales making money.
Fix the hull on the ship then maintain it so it floats.
Hi @automotivepartsrecyclrs - thank you for sharing your story with us, it's important to me to hear your experience so I can best represent it to others within eBay.
When it comes to duplicate listings, a promoted listing would not count as a duplicate (since it has the same item number as the original). If you have two listings with different item numbers that are the same product, that would be a duplicate listing. I'll review the action on your account to make sure that teammates receive the proper coaching if necessary. Thanks!
@vrykalak wrote:
tyler@ebay wrote:
@micsett-99 wrote:
@Anonymous wrote:
Good afternoon everyone,
The chat is now open for replies!
Hi
How is ebay going to address the fact that this GTC cancelled change over appears to be devasting to the sales of a ton of sellers on here..
When I go on the boards here, every other post is about how horrible this is, and how its killing everyone's sales and businesses..
Wasn't this pitched to us as way to create "better sales velocity"? It definitely is not doing that, and is having the opposite effect for sellers who sell "one off" items, and don't have "long tail" inventory which GTC was designed for..
Is ebay planning to listen to its sellers here and make some kind of correction here to this policy? I'm very curious to know..
Thanks
Hi @micsett-99 - we believe that the move to Good 'Til Cancelled will bring better exposure and increase external search engine traffic. There is no plan at this time to change it.
We pass on feedback and input on changes like this weekly, and I can tell you that we've included the concerns and frustrations members have shared with us on this shift.
Ultimately we want your items to be found and sell - and we feel confident this is the best way to get the most exposure for your items.
As @micsett-99 wrote, GTC has been a disaster for many sellers.
Both visits to my listings and sales took a nosedive when GTC went into effect.
I can't prove causation, but there is definitely a statistically significant correlation.
What happens with watchers under the GTC system?
In olden days, if I watched an item that was relisted, I got an email telling me that.That often inspired me to get out and buy it...I had forgotten about it 'til then.
What happens now? Does the "watch" just continue, unnoticed, until the item is sold?
Hi @vrykalak - if you watch an item that's GTC it will send an alert to you that it is 'ending soon' as it approaches its renewal date. It will remain on your watch list until the listing is ended or **sells out of quantity. Thanks!
Edit to add:
**Hi @vrykalak, just wanted to stipulate that items on your watch list should still stay even if they sold out of quantity. An item will remain on your watch list until:
- The listing is no longer available on eBay. (ie: seller ended the item more than 60 days ago, listing was administratively removed, etc)
- You manually remove the listing from your list.
@labs118 wrote:
@labs118 wrote:
tyler@ebay wrote:
@mam98031 wrote:
Just for some clarity for myself, how many listing forms does Ebay have?
I thought there was the QLT [quick list tool] and ALF [advanced listing form].
But I see things referred to the non Business form, the mobile app form, etc.
Are the Non business form and the Mobile App form the same as the QLT?
Hi @mam98031 - there are 2 main listing forms, called different things over the years but in its simplest terms can be called 'basic' and 'advanced'. There are variants of both of those forms (ie: the mobile app form is technically different than the other two, but is designed to mimic the basic form, etc). I'll see if I can get a formal answer with more detail and loop back with you when I hear!
tyler@ebay wrote:
@mam98031 wrote:
Just for some clarity for myself, how many listing forms does Ebay have?
I thought there was the QLT [quick list tool] and ALF [advanced listing form].
But I see things referred to the non Business form, the mobile app form, etc.
Are the Non business form and the Mobile App form the same as the QLT?
Hi @mam98031 - there are 2 main listing forms, called different things over the years but in its simplest terms can be called 'basic' and 'advanced'. There are variants of both of those forms (ie: the mobile app form is technically different than the other two, but is designed to mimic the basic form, etc). I'll see if I can get a formal answer with more detail and loop back with you when I hear!
tyler@ebay
I see this As Business account on my one ID not as Advanced on a PC
So they must use different names which makes it confusing for community Posters to help as there are also so many various names
tyler@ebay
Sorry meant I see it called Business Tool not account !!!!
Thanks so much for this @labs118! I'm hoping to get something similar from my product team (hopefully with screenshots too!).
