Community Chat, April 17 @ 1:00 pm PT - General Topics

[Anonymous]

Hi everyone 

Join us here at 1 PM PT on Wednesday, April 17 for the Weekly Community Chat with eBay Staff. There is no set topic this week, so bring your general eBay buying and selling questions to discuss. 

See you this afternoon!

[alan@ebay]

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@mam98031 wrote:

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alan@ebay wrote:

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@goodluckselling wrote:

Has eBay staff been able to coordinate with the eBay managed payments team to do a weekly chat yet?  Many sellers are discussing eBay managed payments and we asked about a month ago for this opportunity to talk to this team.

Thanks

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Hi @goodluckselling, 

No luck so far. I'll check in and see if we can get them on soon.

Feel free to tag the Community Team on threads where there are open questions regarding managed payments. 

Thanks. 

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This would be great as I've been invited into the program but I have questions and concerns I need addressed before I make that leap.  It is fantastic that PP is now being added to the program, but still there are questions before I'm comfortable in signing up.

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Well.... my advice is don't wait for a chat. You can call and speak to managed payments specialists on 800-456-3229. 

[mg152]

Can you all clarify something for me?
I understand free returns are 30 days or more, is that correct?
Someone on another site is saying we can do 14 day free returns but I don’t see that option?

[labs118]

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tyler@ebay wrote:

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@my-cottage-books-and-antiques wrote:
Tyler, Thanks, and just to be clear. I'm also asking in what context do the auto relists occur? I gather there are two different contexts:

1. When using the Simple form (but not the Advanced form) on a PC.

2. When using the Mobile App, regardless of whether the seller is a "business seller" or "non business seller"

Can you confirm if this is correct?

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Hi @my-cottage-books-and-antiques - on the same page with you on this about the scope of your question, and I don't have specific answers on those clarifications, but I know who to ask! 

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tyler@ebay 

Nothing personal Tyler but been waiting for an answer on the Mobile app free relists since the Jan 16th Chat  post # 41 

https://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Community-Chat-Jan-16-from-1-00-pm-PT-Gene...

Thanks for this @labs118 - I'll work on getting a definitive answer on this from the proper teams involved and update the thread when I have a response.

[maxoptical]

Hello Guys,   On April 12 many of us sellers saw a substantial loss (more than 90 Percent) of our impressions on our promoted listings.   This was on all of my campaign running.  This has been a trend over and over during the last six months. I start a campaign,  it starts running well and then overnight I lose nearly all my impressions.   Is this due to eBay changing/updating their servers?   Do we need to just keep cancelling and restarting our Promoted Listing Campaigns?  It would be nice to have a "Duplicate Campaign" button to make this procedure a little easier,  I promote 5000 listings with 3 separate campaigns.   

Thanks for your help,

John Norman

[mg152]

Also,
If we offer free returns can we deduct a percentage of the refund if say, we get back an altered item, different item etc...?

[Anonymous]

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@dtexley3 wrote:

And my usual rant.  About 1 out of 4 buyers that purchase multiple items state that the link for "Request total" is disabled.  In a recent case buyer 1 bought >1 ornaments and sent a total request.  Buyer 2 was unable to send a request and asked for a partial after purchase.

With the changes at Paypal where they will not be refunding their fees on a partial refund, and the ongoing issue with managed payments requiring a return request (which impacts seller metrics) PLEASE change this.

Only items with SELLER set Immediate Payment Required should be excluded from a Request Total.  No other reason makes any business sense.  Buyers are not going to like the fact that they are getting a smaller combined shipping refund because of Paypal policies.

Again, can't anyone at eBay see that this will (as the current buzz phrase states) increase sales velocity????

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Hi @dtexley3, as I mentioned in our Weekly Chat on April 3rd, you do not currently have your Calculated Shipping Rule set up and your buyers would not be able to request a total to get a discount if you do not have this set up. You can review my answer here.

[mendelsons]

Brian,

Can I please get some follow up to the shipping problems we are seeing from 2 weeks ago.. I have tried to contact you a couple times using the same email but not getting a reply.

Thanks,

Rick

[mam98031]

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@sisterhoodofthejewel wrote:
Sorry to tag onto this thread, but am unable to join the weekly chat. Have contacted eBay cs 3 times asking for help & am unable to access. Please help. SisterhoodoftheJewel.

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This is the weekly chat.

Welcome!

[automotivepartsrecyclrs]

2018 Ebay was full of glitches. WE lost in sales 30K vs 2017. It got so bad I laid off folkes. We also expanded into other platforms which kept us above water.

2019 started off excellent then around the last week in March sales took a nose dive. The people I brought back on board are now working the other platforms.

I have researched and it all started around or at the GTC thing started. We have always used GTC the past three years.

What is it with Ebay and glitches? Too many people monkeying around with what is not broken?

We even had a lot of listings removed due to duplicate listings when after looking into it I found each one you say was a duplicate was actually a "PROMOTED LISTING"

Promoted listings give you the original and another that says Promoted.

Our Ebay ship is sinking due to things like this. Can't someone stop trying to reinvent the wheel?

Had it not been for the other 2 platforms we would be in the poor house. Use to be out of the three Ebay was #1 now it is #4 and #3 is named after a old western TV show.

When we make a sale Ebay gets a sale.  

If it keeps up next is down grading our store or no store.

The other platforms are the same as Ebay except for I can find my listings on search engines. So they are working for me boosting sales making money. 

Fix the hull on the ship then maintain it so it floats.

[my-cottage-books-and-antiques]

mg152, I think 14 day free returns are an option for certain categories only. Hopefully brian will clarify that.

[tyler@ebay]

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@dtexley3 wrote:

Next.  The IOS App erases the handling charge on a draft when you edit.  I use my iPad for most of my photos.  Research and build the draft on the PC for several items.  Setup and use the iPad to take the photos.  Now instead of listing the item I have to go back to the PC and fix the handling charges.

I've posted this a couple times in the app forum over the last few months and found other posts from up to a year ago regarding the issue.  Can someone push this high enough up there that this simple fix be done?

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Hi @dtexley3 - I've gotten this to the mobile folks for review. Thanks!

[labs118]

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tyler@ebay wrote:

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@mam98031 wrote:

Just for some clarity for myself, how many listing forms does Ebay have?

I thought there was the QLT [quick list tool] and ALF [advanced listing form].

But I see things referred to the non Business form, the mobile app form, etc.

Are the Non business form and the Mobile App form the same as the QLT?

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Hi @mam98031 - there are 2 main listing forms, called different things over the years but in its simplest terms can be called 'basic' and 'advanced'. There are variants of both of those forms (ie: the mobile app form is technically different than the other two, but is designed to mimic the basic form, etc). I'll see if I can get a formal answer with more detail and loop back with you when I hear!

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tyler@ebay wrote:

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@mam98031 wrote:

Just for some clarity for myself, how many listing forms does Ebay have?

I thought there was the QLT [quick list tool] and ALF [advanced listing form].

But I see things referred to the non Business form, the mobile app form, etc.

Are the Non business form and the Mobile App form the same as the QLT?

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Hi @mam98031 - there are 2 main listing forms, called different things over the years but in its simplest terms can be called 'basic' and 'advanced'. There are variants of both of those forms (ie: the mobile app form is technically different than the other two, but is designed to mimic the basic form, etc). I'll see if I can get a formal answer with more detail and loop back with you when I hear!



tyler@ebay 
I see this As Business account on my one ID not as Advanced on a PC
So they must use different names which makes it confusing for community Posters to help as there are also so many various names 

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[mg152]

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alan@ebay wrote:

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@mam98031 wrote:

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alan@ebay wrote:

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@goodluckselling wrote:

Has eBay staff been able to coordinate with the eBay managed payments team to do a weekly chat yet?  Many sellers are discussing eBay managed payments and we asked about a month ago for this opportunity to talk to this team.

Thanks

---

Hi @goodluckselling, 

No luck so far. I'll check in and see if we can get them on soon.

Feel free to tag the Community Team on threads where there are open questions regarding managed payments. 

Thanks. 

---

This would be great as I've been invited into the program but I have questions and concerns I need addressed before I make that leap.  It is fantastic that PP is now being added to the program, but still there are questions before I'm comfortable in signing up.

---

Well.... my advice is don't wait for a chat. You can call and speak to managed payments specialists on 800-456-3229. 

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Can we call and ask to be invited in? I am over PP! Been with them since day 1 and they recently let me down big time. I lost $119. Nothing to do with eBay but my PP credit card.

[Anonymous]

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@forgottenape wrote:

thank you.

was it correct in this case to send the buyer to cs or is there some other solution I should jot down?

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Hi @forgottenape, directing a buyer to Customer Service is the best course of action. We will be able to help troubleshoot and identify if there is a problem and take the correct action from there. If you want to add a little extra for your buyers in addition to directing them to Customer Service I would recommend something like the following: 

"So sorry to hear you are running into issues printing the return label. Sometimes problems can be resolved by clearing your cache & cookies or trying another browser. If that doesn't work, I suggest you contact eBay Customer Service so they can check into any issues on their end and help you get this addressed. We look forward to resolving your concerns and are here if you need anything else!"

[mam98031]

Tax Time has a lot to do with the downturn in sales this time of the year.  IMHO this year is particularly challenging due to the rule changes of last year.  Lots of people didn't really understand them and now that they are filing their taxes they are finding out that they are not getting as much back as they thought and possibly even owe money they didn't expect to owe.  

Many didn't understand that the increase in their take home pay on their payroll checks would have such an impact at year end.  

Lots of people are having to readjust their budgets and figure out how to deal with this unexpected change.