Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
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@glasser wrote:
Here's a suggestion:
Have a way for a buyer to select delay shipping.
I have an issue right now where a buyer has bought an item at auction and wants to wait and see if he win another so I can combine shipping. Of course, it will be long past my 3 day handling time. My only options are mark as shipped even though it hasn't, or take the hit for the delay. (oh, if marked as shipped the buyer will be notified and confused. This is international and language can be an issue in communicating). Have had a couple similar in the past, including someone buying an item right before leaving for vacation and then asking for a delay.
The fact is buyers always ask after paying so as sellers we are left in a bad spot.
Why can't we control our customer service in these cases? We are doing what the buyer wants. Let the buyer communicate the request for delay.
Saw this in a listing recently as another proof point:
eBay requires that we post tracking within 24hours of receiving payment.
If there is any reason that your item should not be shipped immediately (Pick-up, Delivery or Still Buying) Please contact us before paying!
Obviously afraid of the ding by eBay
Hi @glasser - I know this has been on the suggestion list for years (along with the 'gift wrap' option at check out, my albatross). I can't make promises, but I'll make sure that your example is shared!
@pursesbrasplusmore wrote:
1. Is there a way Item Specifics categories could be alphabetized or at least all required item specifics would be alphabetized, all recommended item specifics would be alphabetized, all additional etc. by group? ie. Currently color, size, brand, size type are NOT in alphabetical order. It would be so much easier to shop if they were in alphabetical order as the buyer's eye would naturally go down the list looking for what he/she wants. ie. Brand, Color, Features, Size, Size Type would be alphabetical.
2. Is there a way to delete item specifics from my Missing Recommended Item Specifics list when they have nothing to do with the item I have listed ie. most items in my store do not have a character.
Thank you.
@pursesbrasplusmore - Great question! The team that works on how item specifics are displayed can be reached at sdsupport@ebay.com and I would recommend sending them an e-mail with these suggestions.
I'm not able to see this page on your account, would you mind creating a thread here and tagging me with a screenshot and this will help me get information on that.
@gwzcomps wrote:
Ah yes the lazy "I'm sorry you feel that way." reply. I know you can't say it, but why don't you just admit you could care less. If you are gonna fall back on lazy catch phrases like that to dismiss a person's concern then why even waste the energy to reply? Might as well spit in the person's face while you are at it.
Hi @gwzcomps - we're happy to help address your questions or concerns on the weekly chat but this type of reply isn't acceptable.
We work to provide you the information we have, and be up front as much as possible. In this instance, rather than make you promises that an internal security measure would be altered, Brittanie was candid that this isn't something that we can change and promised to share your displeasure at what you're encountering.
Please recognize that we are limited in what we can do for you or discuss with you, and that we aren't always going to be able to get you the answer you're looking for. Please keep this in mind going forward.
@go-bad-chicken wrote:
brittanie@ebay wrote:
@go-bad-chicken wrote:
It appears that within certain categories, that AMEX or American Express, is not an available payment option on seller's listings who are enrolled in Managed Payments.
Is this a temporary glitch or a new policy? Will eBay at some point in time stop accepting American Express as a payment option all together or in certain categories, or when items are over $xxxxx amount of dollars?
American Express is still available on seller's listings who are NOT IN Managed Payments and are still having their payments processed by PayPal.
I have not searched all of the eBay categories but I have observed that this is taking place in the Coin and Paper Money categories, the Watch categories, and certain Jewelry categories.
Here is a thread within the Payments forums that discusses this problem with detailed examples and a lot of screenshots.
@go-bad-chicken - I've reached out to see what information I can find on this and will let you know.
brittanie@ebay Thank you for the follow up, and for reaching out the Payments team.
@go-bad-chicken - You are welcome!
@gwzcomps wrote:
tyler@ebayAny interest in reporting a seller with 79000 listings intentionally miscategorized to avoid eBay fees?
@gwzcomps Happy to get this reported. I'll reach out to get more info.
