Regards,
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Join the Community team here at 1 PM PT on April 1st for our Weekly Chat with eBay Staff. We don't have a specific topic this week, so please bring any general questions you may have about buying or selling.
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Good afternoon eBay support team! I hope this finds you well!
Subject: eBay needs to delay July Managed Payments indoctrination
If I had a direct feed to eBay’s upper management this message would be directed to them. But since I don’t you are the next best thing (please don’t feel slighted by that, it’s not intended to be one) and my hope is this is passed on to them.
It makes sense for eBay to postpone the July indoctrination of more accounts getting placed in Managed Payments. Currently eBay has no phone support to my knowledge as reported on numerous threads here on The Community and there is no guarantee with the Covid-19 pandemic that it will be restored by July or if some is restores it may not be adequate enough to support the needs of regular calls as well as those new to MP.
With California’s Covid-19 quarantine rules I suspect that eBay’s main offices is pretty much a ghost town and I doubt there is anybody or very few people working on the program. Managed Payments is not a completely debugged system as reported on numerous threads here on The Community so it makes sense to postpone the next buildup of accounts until such time that all departments are back in 100% capacity and on location at their normal business offices.
Additionally, is there one place to go and see the status of ALL issues with the program and what it’s progress and the features and benefits currently implemented and the wish list for the future?
Mr. L
As you guys are aware, the threads are alive with concerns over the price gouging going on, as they should be. And I confident Ebay takes it seriously as they are actively removing 10’s of 1,000’s of listings. I know we discussed this some last week and I found it informative. I do still have one question.
The announcement Ebay made said certain items were BANNED from the site, yet new listings by sellers that are clearly not on their preapproved list for the items keep happening over and over again. Increasing Ebay’s workload to manage the site and increases the stress of those members that see these listings continuing to get posted.
The announcement said in part:
Effective immediately, eBay will block new listings and start to remove listings that sell:
- Health care masks including N95/N100 and surgical masks
- Hand Sanitizer/Gel
- Disinfecting Wipes
But that isn’t what is happening because we have lots and lots of new listings.
It appears to me that Ebay has changed the process on refunding buyers when sales tax is part of the transaction. I’m not sure when it changed.
It was that if I refunded a buyer in full, the sales tax was auto added to the refund that the buyer receives and Ebay of course took care of that sales tax portion. It was also true that if I did a partial refund that the appropriate portion of the sales tax was auto added to the refund and Ebay again covered that portion.
But now it seems to have changed for partial refunds. If we want to partially refund our buyer how are we going to get this to work right. For example in the pic below. I want to refund my buyer $45 out of the money they paid me for the product. But if I put that in, as you can see, their total refund is $45 with the sales tax being part of the $45. It should be a refund of $45 PLUS sales tax. In other words the buyer should be seeing a refund of $48.42 [45.00 + 3.42].
@mr_lincoln wrote:
Good afternoon eBay support team! I hope this finds you well!
Subject: eBay needs to delay July Managed Payments indoctrination
If I had a direct feed to eBay’s upper management this message would be directed to them. But since I don’t you are the next best thing (please don’t feel slighted by that, it’s not intended to be one) and my hope is this is passed on to them.
It makes sense for eBay to postpone the July indoctrination of more accounts getting placed in Managed Payments. Currently eBay has no phone support to my knowledge as reported on numerous threads here on The Community and there is no guarantee with the Covid-19 pandemic that it will be restored by July or if some is restores it may not be adequate enough to support the needs of regular calls as well as those new to MP.
With California’s Covid-19 quarantine rules I suspect that eBay’s main offices is pretty much a ghost town and I doubt there is anybody or very few people working on the program. Managed Payments is not a completely debugged system as reported on numerous threads here on The Community so it makes sense to postpone the next buildup of accounts until such time that all departments are back in 100% capacity and on location at their normal business offices.
Additionally, is there one place to go and see the status of ALL issues with the program and what it’s progress and the features and benefits currently implemented and the wish list for the future?
Mr. L
Hi @mr_lincoln - thanks for sharing your opinions! A few comments:
Managed Payments is a program that continues to be worked on - and our goal is to make sure that the transition is seamless for those accounts invited to pre-register. There has not been any plan that I'm aware of to alter or delay the roll out of invitations.
There isn't a place to view the ongoing projects and improvements for Payments, but a large portion of the Spring Seller Update was about their plans. You can review those here. Thanks!
