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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Packing list is no longer showing option for customized message to buyers?

All of a sudden today when I went to print a packing slip my customized message to my buyer is missing and I see no option to add or edit one, just some prefilled ones on a drop down list. What's going on? Is this another one of eBay's improvements ;...

Unable to accept buyer offers

I keep getting the following message in red: “There is an issue processing your request”. Any ideas?

blocked from receiving member questions in account settings

Hi Im unable to receive messages from buyers which is driving me nuts and think I have tracked the problem down to account/member communications where the following are greyed out, I cannot change them, they are locked. Buyer question received None M...

Emails messaging notifications.

Update all your communication settings. Once you update you should receive a notification from Ebay reflecting an update. Update sign-in information too.

Shipping label not required, how to progress refund?

I bought a digital item that didn't work/wasn't received/fill in the blank. I argued with the seller for a while, but they finally agreed to a refund. I just got notified the seller was unable to print a shipping label. On the return/dispute, it asks...

Can't revise listings

I cannot go in and revise any of my listings. Also, a bunch of my items seem to have had the shipping formats changed to where I am paying for shipping??? The site won't let me revise the item so I can't change the shipping back to where the customer...

Arbitrary reduced "ship by...(Date)... by the e-Bay

What's going on? In past few weeks, when my customer pays for his purchase, I receive a notification from the e-Bay to "ship by ...(date)...", which is either the same day of one or two days later of payment (Saturday and Sunday counts in the process...

Error generating scan form

I am unable to generate a scan form for my orders I am shipping today. When I click on "Generate Scan Form"I get a Bulk Label Printing Error. If anyone knows how to fix this I sure would appreciate your help.

I can't login to ebay

I just made a purchase with no problem then I tried to leave feedback for a previous purchase and was redirected to the login page. Every time I try to login it says my password is wrong but I know it is not. I can view my ebay page, make a purchase ...

Amazon Fire doesn't support ebay 2020??

Been using the ebay app on my Amazon Fire for about 4 yrs no problem, I sell & buy weekly, but today when I tapped the ebay app it said I needed to update the app as it was out dated. Went to the app store and I'm unable to update or do anything with...

When I listed my items on my phone yesterday Ebay put in an old email

So I did not notice ebay put in an old email and not my current paypal email so I was getting paid into a very old paypal account that I can't get into This happen to anyone? This email I can not get rid of and keeps coming back to haunt me every few...

Relisted Items change from Buy it Now status to Best Offer status.

I've noticed this happening and it is done without any item editing on my part, for the past few weeks...is anyone else having the same issue? Or did I simply miss another one of Ebay's changes/updates?Wondering how I can correct this, if possible. T...

Items in US Not Visible in Search in UK

This problem is happening even tho I have not set a Local pick up option , my items are not visible from the UK website. Yes I have set a worldwide postage price Is anyone else aware of this being a problem..?

Incorrectly showing 1 item in shopping cart.

I'm signed in. When I go to My Ebay landing page, the upper right shopping cart shows 1 item. I do NOT have anything in my cart. When I click on the icon it says "Your shopping cart is empty, but it doesn't have to be" Why is it incorrectly showing 1...

Resolved! Search issues for circa 10 days. Searches on French website (ebay.fr)

Hi everyone, it seems that ebay.fr has changed something to its queries. I have for circa 10 days (more or less) issues, like the 404 message (oops, we searched everywhere), and 'service unavailable' message. If I change domain name from ebay.fr to e...