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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

View Purchased Item doesn't work

For about the past week, the View Purchased Item page, accessible from the Bid History page, does not work. It displays nothing but a copyright notice and a watermark. I have reported this twice, but it is still broken. If I am doing something wrong ...

Firefox search won't display results

I'm running the latest version of Firefox browser 76.0.1 on a PC and two days ago the ebay search results stopped displaying correctly. The results list displays oversized arrows, empty circles and squares. Results list works fine in Edge browser. An...

username

Hi How can find my last username used since 2014 Regards

WHERE IS THE LINK TO EMAIL CUSTOMER SERVICE>no phones>no help??????????

WHERE IS THE LINK TO EMAIL CUSTOMER SERVICE>no phones>no help??????????The help selection is like navigating through a dense forest without a compass!Come one need to email CS to get HELP!!THX

problem creating a sale in markdown manager

april 26 & 27. tried several time to create a sale in markdown manager. when is get to save and review it brings me back to the first page. i called ebay today and they haven't had anyone else call about this issue.

Problem printing shipping label

There should be an option to print a shipping label for my return however there is not it only says mark as shipped

sorting

ebay's "sort by XXXX" has stoped working on my computer. Anyone else have the same problem?

Resolved! I cannot bid on the iPhone application

For the past few days I have been unable to bid using the iPhone application. The bidding screen pops up but there is no reaction to any button hit whether it's individual numbers or the preset bid amount. I can bid just fine via the website on a com...

Volume Discounts Stuck ON and at only 18 percent.

All 3000 of my listings have Volume pricing applied and it can not be removed or changed. eBay has confirmed the issue and also can not remove or change the volume pricing from their side. Their only suggestion was to migrate my 3000 listings to a ne...

Bulk Shipping

Have not had this issue before: Sorry, 40 labels couldn't be generated.Payment error: please check your payment method and try again. Logged into Paypal (my normal payment method), there is plenty of money in there. Please help, I have orders that mu...

Buyers Cannot Request an Invoice

I have had two buyers send me an Email stating they cannot request a combined Invoice from their cart for combined shipping. Both stated they have been having this problem with ALL purchases on Ebay, not just mine, for the last 4 days. I called Ebay ...

Store Promotions Taking Up To Half A Day Or Longer To Apply

It's been happening for a couple of days now. My store promotions are taking up to and sometimes over half a day to apply the mark down prices to my store, this is impacting my impressions and overall sales. This is not the 1st time this issue has be...

Ebay uploader not letting my photos upload for listings

It was ok 2 days ago but stopped with uploder circle just going round.i havedone nothing different to 3days ago when i was listing ok. Is this an ebay general problem.

Fraudulant Transaction

I got scammed on Ebay and am trying to get my money back. The sellers account has been pulled. The item was never delivered. The tracking number provided is fraudulent. No package was received. I confirmed with UPS this morning that the package assoc...

my photos will not load to my listing

Good Morning,I have noticed that when I am listing an item, is put all my info into all the areas, then I take my photos hit preview and no photos. they have changed their format and I cant get my camera to take pictures properly. Any body got any id...