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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! Can't buy

eBay message says I've exceeded my buying and bidding limit. I last bought something a few days ago and bidding on one thing. Never had it before. It asks me to click link for automated message to my mobile to get a pin to enter to clear the error. B...

Can’t print ups label choice is gone

I listed a pan it allowed me to put ups shipping. Not up more than a hour somebody purchased it. Print shipping label button does not come up. Went to notifications and hit the create label button only shows Usps and fedex no ups. When I click on the...

Resolved! I lost my default home page

Whenever I click "Summary" I get a nothing page. What page view do I need to see my listings, solds, scheduled, etc.?I hate the Ebay homepage views. There are too many of them. We just need ONE view, not dozens.

EBay Metrics

I sell lots of sporting goods itemsi have been told that the average defect rate is less than 1%my not as described is more than 3%. I know that all disappointed buyers check the not as described box in order to expedite a full refundMany electronic ...

Extra Fees and shipping charged glitch

Ebay is taking out extra money from my account on top of the fees they already took out. My account is showing a balance that is not reflected on my ebay account. Please respond if you may have the same issues or related issued

Unable to revise items

trying to revise some of my listing. keep getting a pop up that says I need to add UPC to the listing and try again. Anyone know how to do this?

A mixture of Self Hosted and EPS pictures are not allowed.

Have been looking at posts about this but they are quite old. Does anyone know if there has been any recent developments to overcome the problem? Have so many listings affected by it not viable to do each one individually.

Resolved! "Sorry, we couldn't complete your request. Try again later." Anyone else having issues?

Anyone else having issues with the website? For the past two days, whenever I click on Purchase history, it shows "Sorry, we couldn't complete your request. Try again later" And when I click on bids/offers, it doesn't show anything either. Are there ...

NEW GLITCH: Verify Yourself at successful sign-in with a captcha puzzle

Just a note to implore those seeing a prompt after successfully signing in that asks you to complete a captcha puzzle for further verification, to please create or respond to discussions in the community so that the issue gets noticed. This is a glit...

"resolve a problem" link not working

I have a buyer who has not paid yet. I clicked on the "resolve a problem" link and it takes me to my login screen. I enter the credentials and it goes back to the login screen to enter again. Over and over and over again. I know I have the correct us...

Seller Hub Pictures

After creating some new items I accidentally deleted the pictures from my hard drive. Is there a way to get them out of the hub and back on my hard drive so I can re-use them?

Help with Customize My ebay page!

Hello, I seem to have changed my Ebay page by mistake, I would like to have the top show the items I am bidding on. It currently states hidden. How do I make the items I am bidding on(with items ending soonest) to show up first. I want to change that...

Ebay splitting multi item orders into two orders

I have a buy 3 get 1 free promotion so I have a lot of 4 item sales. For months now Ebay has been splitting these 4 item (or more) sales into multiple orders. They say it's a known issue. This dings me for multiple transaction fees so it's literally ...

FedEx ground shipping not available

I can't currently ship with FedEx ground. It's apparently a known issue that they are working on -- I was added to the support ticket.

Unable to cancel order for 3 days now

@tyler@ebay@Anonymous Hi - I am getting a bit desperate at this point having posted in a couple other forums as well as doing a chat session with no answers yet. (SR# 1-276771651556) I have a buyer who ordered something by mistake and requested to ca...