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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Something changed with the default shipment "USPS Priority Mail" vs "USPS First-Class Package"

Something changed this afternoon with the default shipping method being the most expensive option as selected by default. I'm in such a habit of hitting purchase that I'm lucky to catch the more than double the cost option for something that weighs 2...

placing photos on ebay with iPhone 5

I had no problem doing this for years and now I get a message the photo must be 500 pixels long, etc. How do I get around this or solve the problem?

File Exchange not working

I submitted a file for upload to the file exchange and got an error...several times...which I went back and tried to fix. Now when I submit the same file, its not even recognizing any items as being submitted. I get the BAF.Error.3 and told to try ag...

Managed Payments Payouts Not Being Made

My managed payments payouts have been failing since July 29th and after multiple chat sessions the only answer I can get is that they are working on the problem. Is anyone else having this issue?

Can't send invoice. Keep getting message to try later!! Anyone else have issues?

Anyone not able to send invoices to customers who purchased items on 9/23/2020?doobiewahsasha

Ebay buyer name/handle no longer printing on my shipping label record.

Every once in a while, I have to go back through my records and pull a shipping invoice to check various info. I always use the buyers ebay name and now, after the UPS addition and re-vamping of the shipping label purchase screen, the ebay name is no...

App

If there is a new app I can't get it. My current app will not let me in. It wants me to update, but won't let me in to do it!? What is up!?

New Shipping Label Interface 9-16-2020 and IT DOESN'T WORK

Logged on to eBay to print shipping labels for overnight sales. Confronted with a horrible new interface, but that's okay. They can do all they want to it, AS LONG AS IT WORKS, which it DOES NOT. Cannot purchase or print a label for any carrier, whet...

A TWOFER

I haven't been able to send invoices for a few days . I keep getting a red error message when I try . Also whenever I place any item in my cart , no matter what it is or no matter what seller I get a message saying the item can't be placed in my cart...

Search doesn't work for some items in my store

When you go to my store and search for "barbie" in a regular web browser (I haven't tested this on mobile yet), it should pull up the various Barbie Furniture sets that I'm selling. However, it doesn't do that. After searching for "barbie", it shows ...

Sold page not working / loading

https://www.ebay.co.uk/mys/sold not working I see this message. But can't get it away. Tried Opera Firefox and Chrome and dekstop + mobile all the same issue.....Preview the new My eBay Sold pageWe're making the experience better for you.New, clearer...

Drop Down Bar Doesn't!! New Lovely Glitch Tonight?

Click on it so I can send a buyer a message, no drop down choices. Click on it so I can add tracking numbers to 2 items, no drop down choices. Just feels so hopeless for some reason. So much real misery going on now in the world including my states' ...

option Parcel Select that buyer chose is not showing as a shipping option

Trying to ship an item out and the buyer chose Parcel Select. All that comes up for USPS options is Media Mail(which says buyer selected but they did not) and all the Priority options. I have tried to navigate through the list to no avail. No parcel!...

"View Tracking" link broken today

Anyone else having this problem? My "Sold" page doesn't load, just gives me a spinning wheel until i reload the page manually in the browser. Then the "view tracking" link doesn't even show a hyperlink that it links to, thus cannot be clicked on, can...

Getting paid by PayPal as a seller

I took some time off from eBay and PayPal I recently started Gathering things to post I tried and I got an error message that I cannot use my email PayPal at this time I cannot get into PayPal