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Current known technical issues - updated as of 04/22/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

GALLERY THUMBNAILS ISSUE BEING FIXED

I just did a chat with eBay - they are aware of the problem with Gallery thumbnails not being generated. They are working on it and s/b fixed soon. You can start a chat session with them and they will add your name to the growing list of complaints -...

Can't select Shipping options on Android App

I'm trying to list with my android, but the shipping options have changed today. I cannot select carrier or global shipping. Says I have to create new listings on computer. **bleep**

Resolved! Orders showing in dashboard as "Uploaded on time but no carrier scan"

I have 2 orders showing up as "Uploaded on time but no carrier scan" in my seller dashboard even though they show up correctly as "in transit" on the USPS tracking system. Will it fix itself eventually or should I proactively reach out ?

Can NOY BUY anything here With My Ebay Credit Card!?! Or Any Credit Card for that matter!? bleep?!

I own a Ebay Credit Card and I can not even use it on Ebay. This has to be the biggest disgrace in business history. PayPal still processes Ebay's Credit Card transactions and sure enough they will not accept my valid Ebay Credit Card. But McDonalds ...

Only Question Emails are coming though many ours after arriving in eBay message... Why?

I noticed a couple of weeks ago that questions were arriving many hour later (as much as 5 hours) to my email from the time they arrived in eBay message.I know its not my email server because the exact same email is used for everything and there is n...

Brand required bug for eBay catalogue items

Looking at my active listings page, I saw an option "Item specifics—required (x)" under Quick Filters where x was a number of affected listings. I clicked on this filter to correct the issues in the listings.Clicking on "Add item specifics" next to t...

Some Variation photos disappearing

I am uploading listings and then editing to add variation photos. The photos for the 1st and last variation are there, but the middle ones are getting deleted after I save and it's like they were never there. The listing doesn't even show the default...

Technical issues when creating sellers account

Verify Yourself at successful sign-in with a captcha puzzle

Just a note to implore those seeing a prompt after successfully signing in that asks you to complete a captcha puzzle for further verification, to please create or respond to discussions in the community so that the issue gets noticed. This is a glit...

IS 5% SELLER DASH BOARD STANDARD ??????

IS 5% of assessment of seller's standard for above/below standard ??? anyone knows ??? I am on hold of selling limit now my case open withous seller resolution is above 5

GALLERY THUMBNAILS NOT SHOWING - IT'S 3 DAYS ALREADY- HUGE PROBLEM - EBAY IT TEAM WHERE ARE YOU???

I saw many sellers like me that their main gallery picture is blank .some sellers are not even aware of this issue . IT'S A HUGE PROBLEM THAT EFFECT MANY SELLERS WORLDWIDE - WHERE IS EBAY TEAM ????DIDN'T SAW ANY ANNOUNCEMENT OR RESPOND ON THE FOURM. ...

New seller here! Items specific listing?

Hi!I’ve just posted a listing for the first time and I am getting the message that my brand is missing.Is my product still listed or is it held/paused ?Just wondering if it’s a suggestion or a requirement,I’m new here ! Also,regarding the brand speci...

EMX files to eBay

How to change the existing data on the EMX file to suit you, and then upload it to eBay?

Problem with SELL AGAIN using the INVENTORY option in Seller Hub

I have Halloween items in my INVENTORY that I wish to sell again. After selecting those items, I click SELL AGAIN, CONTINUE and that "It's Not You. It's Us." error message pops up, stating there is a problem with the server. Do we have an ETA as to w...

My gallery pictures are not showing in my new and relisted listing today! HELP!

Listed some new items this morning and relisted afew others. When I checked my listings there were no gallery pictures. Any help would really be appreciated!!