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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

ebay checkout problem!!!!!!!!!!!!!!!!

Bought a a item and ebay wonn't check out. 11/14/2020

Shopping cart

I cannot view any of the items in my cart. I get an error message.

Problems with ebay's incoming messaging.

I'm having problems with ebay's incoming messaging. Inbound messages from potential buyers about products I'm selling are not coming into my message box, but instead they're coming onto my Overview page. I've reported it several times to Ebay's custo...

ebay refund

bought 500 worth of ebay yesterday november 12, they expect me to buy another 200 card ,is this fair to get my refund

Refund

I have trued to give a refund 15-20 times since yesterday. Will not go through?

Ebay glitch causing FREE Fedex shipping to Hawaii zip codes

I just had a sale from Hawaii that did not include shipping costs. It seems that although I do not do free shipping - ebay has free fedex ground shipping listed as an option eventhough there is no Fedex ground to Hawaii option even available thru Eba...

Using Microsoft authenticator app for 2FA

Currently for 2FA I can only see SMS () and using the eBay mobile app as options. Is there a way to use Microsoft authenticator with validate 2FA for eBay. I don't want to have multiple apps on my phone which is responsible for handling 2FA. All othe...

Resolved! Ebay Is STILL NOT WORKING !!! Maybe it's Regional, But No Access To Account AT ALL!!!

Still can't access my Ebay account since yesterday - still blue text, no site, giant images and arrows and not access TO ANYTHING!!! Can't deal with my seller account and item sold and sent!!!

Error message Approved electronic payment not selected

Hello All, I have been getting error messages all week on different listings when using the bulk editor. Error message says Approved electronic payment not selected. I started managed payments in September and haven't personally changed anything. I c...

What the heck!! NOT MY PHOTO! Watch photo in my jewelry listing!

Well, there are glitches, and there are bad policy decisions, and then there are unacceptable errors! A listing for a pin is this morning showing a photo of a watch! Not my photo. Never look at watches, so no chance this photo came from my machine an...

eBay Guaranteed Delivery

Is there any official announcement on eBay Guaranteed Delivery? I use Door to Door eGD on my main Anchor store and I want to also enable it on my secondary store. The option to enable eGD is not shown under account shipping options. My account meets ...

Resolved! Blocked List Contacts

I'd read that ebay changed it so that people on the Blocked Bidders List couldn't send sellers a message. An excellent change. But it doesn't work. Still getting messages.

Can NOT Pay

Current payment problem: When I view my shopping cart it says at the top: "There are problems with some of your items." 2 of the 10 postcards say: "To complete your order, go to checkout and update your shipping address." When I go to Checkout it say...

Payment from this sale is on eBay hold

Have outstanding Seller history & reviews, shipped item same day ordered, uploaded tracking #, item delivered very next day, and ebay puts a long hold on a lousy $40? Is there a way for Seller to change status to 'Delivered' or is the Buyer supposed ...

Technical issues to contact RESOLUTION CENTER

Since October 23, 2020, when I try to contact Resolution Center, it sends me the following message: Sorry, our system is temporarily unavailable.Please try again later or you can try to resolve the issue by contacting the seller. Then it appears to m...