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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Shipping supplies credit?

I have a premium store and cannot get this quarter's shipping supply coupon. The promotion appears on the subscriber discounts page, but clicking the button simply causes the page to reload: Please advise. Thank you.

Ebay gift card

I payed 32 dollars i brought gift card at jewel today i got a message there is no balance on this code

Add Customization Field To Older Listings

I understand that I can add a customization field on new listings so that customers can type in how they would like their product customized. Is there a way to add this customization field to older listings? I have several older listings that are cus...

Resolved! Orders shipped still show as "awaiting shipment"

Orders shipped still show as "awaiting shipment". I have already shipped my order 2 days ago. Has USPS tracking number and shows item out for delivery. I marked item shipped and have tracking number uploaded. Is anyone else having this problem?

Can't revise listings from "Manage Active Listings" page

Any attempt to revise a listing from the Manage Active Listings page redirects to: https://www.ebay.com/lstng/error?reason=createDraft:XS_CALL_ERROR Only way to revise is to go to public listing page and revise from there, but that's a much less stre...

Resolved! Seriously... Can you please fix the broken links spam that appear in Search results???

I'm so fed up with trying to look for an item on eBay and there's billions of "listings" that lead to error pages when you click on them. It slows down my searching and wastes incredible amounts of time. This tends to happen a LOT with items that are...

Ebay search mode changed dramatically on Sunday August 14 2022 for playing cards/decks

Playing card search worldwide has always included single cards, swap cards, and decks until Sunday Aug 14th. This category has always had around 500000 items worldwide in the search category and now it has only around 200000 items worldwide, AND the ...

Resolved! Quarterly coupon for eBay branded shipping supply

I haven't received my 2nd quarter's coupon. Is that a normal delay?

Photo upload issues

Typically photo uploads are very fast. Not today. Are there any known issues in regards to that? Is it just me?

Bad request

Cannot sign into eBay on my MacAir laptop using safari. . No matter how I try cannot get into eBay site. For the last 3 days I just get bad request message.

Resolved! @links to members, redeeming points

I have 331 points and would like to apply them when checking out. It shows that I don't have any points to redeem, and since I can't determine how much 331 points is worth I don't know the dollar amount I should enter. Thanks for your help.

Cannot save draft- Get endless whirling donut.

Hello Sellers and Techies-- This problem has been happening repeatedly the last few weeks. I create new listing, but have to take the pictures. I hit "save as draft" and I get the whirling donut forever. The only thing I can do is redo the entire dra...

Technical issue nightmare-lost money

By now, everyone who buys or sells knows of the technical issues. My question, will eBay be refunding us money? Will they cover my losses? I had 8 auctions alone last night that ended with just one bid, and all of those were bids that happened BEFORE...

Is Anyone Else Having Problems With the New Listing Tool???

hi everyone. ebay has introduced a new listing tool for uploading auctions to their site. suddenly none of my HTML documents are working properly anymore. none of my jpegs are showing up. the way i've always worked is offline with Dreamweaver. i set ...

Store name defaulting and showing name from 5+ years ago

I did a Google search for one of my items. In Google search, it is showing my store/user name from 5 years ago. I did a couple more searches and it appears that all of my items are appearing in Google (search, images and shopping) under this old name...