Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Items clogging up Categories with Duplicates from China

I was browsing for my own placement, and Best Match showed this on the first page of the Snow globes category:And this on the first page when I sorted by lowest price first:None of the duplicates shown are snow globes one is a Christmas Snow Globe La...

E-Bay is deleting shipping policies, leaving your listings with invalid shipping and no price!!!

What the heck E-Bay! You have deleted shipping policies used for over half the items in my store!!!You basically went through and deleted all my shipping policies that had Global Shipping Program! Instead of just updating those to the new Internation...

moto lister motolister

Hi, We have been using moto lister for years. All of a sudden it has stopped working and Ebay can't tell us why. Moto lister won't call us back. Our bill is paid so that is not our issue. Does anyone use it and is it working for you or are you having...

Shipping went wonky!

So on Saturday we had a weird thing happen with our shipping pricing. We've had quite a good chunk of our items shipping change and not by us. They went from the amount we put in (quite a bit at priority rates) to being $4.50 first class. We've found...

my ebay

the home page is mess up and i can't get to my ebay

Can't ask eBay to step in on item not received

3 days after reporting an item not received and getting no response from the seller, eBay sent me a note with a link to ask them to step in. When I click this link and try to respond, I get this error message:Oops, we had a technical hiccup I'm told ...

Bulk listing/update tool - bug on expedited shipping classification

Hello - every time I attempt a bulk pricing update to listings the tool requires that I reset "shipping service" with the error "shipping service not specified" for dozens of listings where I have "expedited shipping" defined. This has recurred for a...

listing ite

why did ebay ruin a good listing system & replace it with the garbage they have now?

Non-existent eBay customer service

What is the point of having alleged customer service when the people clearly can't read and comprehend? even in a chat when all they have to do is read they still are absolutely no help. They act as though they cannot alert certain departments for is...

Volume bulk savings discounts not invoiced correctly?

Appears the volume discounts are not being calculated correctly. Apparently the discount is rounded properly to show in the listing, but then just truncated to two decimal places when invoicing the buyer rather than correcting rounding it. It is only...

Ebay posting error when using promoted listing

Hey everyone! We had an issue arise today and we are quite frustrated to say the least so we wanted to reach out to the community to see if anyone else has experience this issue or anything similar. Has anyone had an issue with promoted listings and ...

Emails for someone else

I do not sell on eBay. I have been receiving emails for weeks from buyers asking questions about items I have for sale. Somehow my email is associated with another buyer. In the beginning I would email back and tell them they have the wrong person. M...

Can't revise Variations

I have tried for 2 days to revise my quantity, and price on my Buy it Now listing, and it simply comes up with a blank screen. Ebay is telling me it might not get fixed until Oct??? Anyone else having this problem? If so, please contact ebay AAP, as ...

Messages not working on my account.

Please need help!

Pictures not supersizing when under 800 px

Photos that are below the zoom threshold of 800 pixels on the long side are not supersizing in the black overlay window. They are displaying at the same size as shown in the original gallery at the top left of the listing (usually 500px or 300px).Her...