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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Saved templates not appearing

When I try to open my saved templates to create a draft, they do not appear. I get a light grey pulsating picture.How can I change this?

Block banner ad, top of main Ebay home page

How might I block the Ebay homepage banner ad at the top of the page? Our family wants to do this given the new content there. If we can not do this, then we will bar family members from shopping Ebay...but prefer not to do this. Is there a way to bl...

Unable to Purchase Shipping Supplies

Tying to use my quarterly coupon for shipping supplies for two days now and I am still getting this error message in a window: There seems to be a problem serving the request at this time.

Resolved! Choose Best Answer on the Discussion Board Gets an Error

I'm trying to mark an answer to my question "best answer," but I keep getting the message: Authentication Failed. Authentication failed for the action you are trying to do. This failure could be due to your browser not supporting JavaScript, JavaScri...

Updating Mobile Number

Trying to update my mobile number and I never receive a security code.

Optional Item Specifics missing until items are listed

Running into a weird issue that has been happening for roughly a week. When listing an item, only the required specifics and specifics that were auto-filled from the title are showing up. See below for an example. A less-than-ideal workaround seems t...

Cannot upload pics in ebay Messenger, get server error, anyone else?

We are trying to help a customer and need to send them a pic, whenever we try to send the pic in ebay messenger we get a "One or more files failed to upload because of server error. Please remove the failed files and try again." Been going on all mor...

Impressions, page views, and sales plummet

Full time seller here, about 2 weeks ago, for no apparent reason, my entire account dropped 50% overnight, and has not recovered... I can't get answers from anyone at ebay, I add dozens of high sell through rate items everyday, with no change. I can'...

Search catagories not working on samsung tablet

I browse everyday from my samsung tablet--as of yesterday the categories re missing? its blank--so I cant search collectables for example its missing

? Question

On Community, when I want to "Load More" posts, it does not work. I am signed in.

Can’t pay

I have tried 2 different cards both of which I know are good, but payment will not go through

Server error, please remove and try again- problem uploading photos - Sorted

I couldn't upload pics either so I tried the chat bot which worked. Go to contact us, then 'Chat with our automated assistant' message seller or whatever you need to do

Image error on messages

As of this morning I can't upload postal receipts as getting the following errorHave tried two different browsers and two different images sizesAny help gratefully received One or more files failed to upload because of server error. Please remove the...

.jpeg not loading why?

Simple as that why am I getting an error message when I try to add photos to a message? Same as ever Iphone photo emailed to laptop and added, comes up server error. Its a pain.

HAVE NOT BEEN ABLE TO SORT LOW TO HIGH FOR MONTHS (majority of items disappear when using filter)

Occurs on both desktop and mobile. Some brands are fine. But for example every time I go to women's clothing for Vince or Massimo Dutti if I sort low to high the number of items will shrink from like 10,000 to 260