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Current known technical issues - updated as of 8/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Item title search in active listing page returns incorrect results

I use Item Title Search quite often, but I noticed it is not giving correct results. For instance I searched for Steuben and receive 4 listing results, but I have six Steuben listings. I tripled check spelling and looked for errors on my end and ther...

Can Not " complete purchase"

Can not "complete purchase". When I click on the "complete purchase" button it just pops back up and never finishes. This started yesterday. I have checked with PayPal, they say my account is fine. And said I need to check with Ebay. please fix this.

Hyperlink problems between ebay.fr and ebay.com

Good morning. I am having an issue with hyperlinks from a US/UK eBay site not working when abroad (ebay.fr). One example is as follows: https://www.ebay.com/itm/126041858155 . I also get errors (Nous avons cherché partout) when searching for the item...

contact

I am desperately trying to talk to a human being about a tricky eBay question. eBay seems terrified of its customers. Is there any way to phone them? I've been given phone numbers, but their telephone trees make real contact impossible. What do I do?

Problems occurring when shipping from Japan(World) by sea(I want to file a lawsuit.)

The problem of receiving goods free of charge by abusing this shipping arrival period is a serious problem that occurs not only to me but to all buyers. Hi, my English may have typos. I am very angry with the problems I am currently having ①I have sh...

All Descriptions are missing..

I wanted to check on my item and suddenly I notice that none of any of my items have any descriptions I can see. I keep trying to verify myself and nothing changes.I’m not playing eBay games anymore!First my pix were turned into thumbnail minute size...

Mattress Protectors are incorrectly charged a Mattress Recycling Fee

The California Mattress recycling fee is supposed to be for "Mattress, box spring, foundation, and base".As such, a mattress PROTECTOR is none of those, as it is basically a sheet, and should NOT have that fee. Is this a bug? TIA

Resolved! Can't change profile picture

Cannot change the profile picture (not the store picture) - I go to the Feedback profile page, and there's no "Edit Profile" button, as all of the instructions online say to do. This broke recently, as I was able to do this a couple of weeks ago, but...

Resolved! Can't leave feedback

Every time I try to leave feedback for a combined sale of 7 postcards I get this message: We ran into a problem saving your feedback. Please close the page and try again.

eBay mobile app is super slow

I have problem with the eBay app it's running really slowly on my iPhone 12 , the searching take ages to load.I've done the things below:1. Rebooted phone2. Uninstalled the app - reinstalled the app4. uninstalled the app and reinstalled the app again...

Store promotions glitch not working properly

I primarily sell trading card singles. With my store subscription, I created a promotion that gives customers free shipping on orders with a subtotal of $5 or more, in my own selected store categories. AKA all of my single trading cards. I have about...

Error coded / Not working

Error while trying to pay, tried 3 different devices, and too different credit cards?

1/2 or .5 not accepted in street address line

I tried to set up an account, and tried to purchase something, but the eBay software would not accept fractions like 1/2 or .5 in the street address. This made it impossible for me to set up an account for myself. Is there a way to resolve this issue...

eBay message restriction again, awaiting new penalty

So here it is again.We've been penalized before for reasons that eBay representatives could never reveal to us, the best we got was "...it is internal information that we can't get access to and you can't talk to the people who do, but you have to tr...