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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Photo editing background tool not working

Photo editing background tool not working- this is the tool on the far right that whitens the background. all the other tools work. costing me a lot of time to run photos thru photoshop instead. please fix. i was using safari browser, switched to fir...

Categories will not work in my store instead subcategories are where my listings are going

My listings have usually up to 6 subcategories, e.g. sizes. When I create a listing I can only add to subcategories which means it looks like I have 1 product in 1 particular size. Been ongoing for 10 days now, multiple phone conversations but no res...

Tax-page on eBay.nl ERROR, excemption VAT gone since 1 okt 2022!

As a business-seller my eBay bills are except from taxes (in my country 21%), my eBay bills showed the message "BTW-status voor verkoopkosten: Btw verlegd" - translated "Sales cost VAT status: VATShifted", untill end september 2022. This makes it eas...

Problem with accepted Best Offer, not registering as a sale.

A strange "offer" problem. I've heard other people mention similar recently 1) I got a counter-offer this morning to a offer to watchers I sent.2) I accepted the offer.3) It does not show in my orders at all. Not waiting payment, not paid, etc.4) The...

Sell Similar Description Glitch

Multiple times when I use Sell similar and write a new description it still has the other description instead of the new one I wrote. Very annoying.

Can't leave feedback, "We can't find this transaction. Please check your purchases to leave feedback

I see a few other topics on this problem. I will add mine. 2 items purchased thru best offer on Sept 12th, both delivered today. Purchase history even shows delivered. I click on the blued out "leave feedback" and I get "We can't find this transactio...

Page freeze

Page freezes after loading Safari 17.12 on MB Air

Issues with verification images page on one PC

Hello. So I was shipping this morning and got the verification page which asks you to select an image to proceed. I selected the correct images and got the check mark. Then the ebay page keeps redirecting me to the verification page again which is br...

2023-05-10 08_12_20-Security Measure - Brave.png

Another customer gouged by eBay on shipping, enough already

Another customer ONLY shown the MOST EXPENSIVE option (FedEx SmartPost) for shipping at over $18. But wait! USPS Priority for the SAME box is only $10.23!!! This has been broken for MONTHS!!! I checked with the customer, only one option was shown, th...

locked account

4 months ago I noticed that I was no longer getting sales or offers. I was unable to log into my account. When I tried to login, I got the following message:"For your security we've temporarily locked your account. Please reset your password to sign ...

Search no longer works (sorted by newest listed)

Beginning 12/19/23, the library of searches on my account stopped listing auctions by the newest created date. This function has worked for years until now. Is this just my account or do others have this symptom?

ebay policy change and they are telling me to delete me account and start over?

what is the deal here??anyone have any suggestions? i went to europe in 2018 for work, ebay forced me to change my account details cause IP log ins were showing i was in europe.. ok, no problem.. easy peasy, 5 minutes later my account details were up...

Resolved! DNS failure

www.ebay.com shows "Service Unavailable - DNS failure The server is temporarily unable to service your request. Please try again later." and a number that changes every time you reload the page (example: Reference #11.3f15e8ac.1598791252.b98813a ). T...

Issue sending messages MacOS only chrome works

If I send a message using Safari or Firefox the message will send but I cannot load messages again until I switch to Chrome.

Cannot give feedback—glitches when attempted

I tried to give feedback for an item the other day.Tapped on all the stars, filled out the text box.The button was blue and bright. I tapped on it. But strangely, the whole page seemed to reload.And the text box is gone.No error message. If i go to t...