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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Missing message from a buyer

When I checked my emails on 10-30-2023 I saw an email (from eBay) with a question from a buyer about a particular listing. 2 minutes later the same buyer sent another email about a different listing asking almost the identical question. However in my...

Sorry, all of your items are vehicles listed on eBay Motors and cannot be invoiced.

Ebay! Instead of wasting time and stupid petty changes, how about fixing your buggy interface? I guess I have to waste my time calling customer service again and go around in circles and then realize I just have to figure out my own work around. Gett...

sold item buy cannot pay but tried to pay

your system is **bleep**ed up

Image search results suddenly irrelevant

I first noticed yesterday that image search results are now coming up completely irrelevant and with many of the same items, regardless of the image I use. Also, the items are mostly from other countries—mainly China. I have tried with images of:-jew...

Selecting Marketing for Non-subscription account brings unexpected web pages.

Making left panel selections on the Marketing page when the account user does not have a eBay paid subscription unexpectedly brings up a subscription selection page. It does not advise the user that they need a subscription to use these features. For...

resetting the page for viewing the items

i have 2 laptops and i get 2 different views when i'm looking at items for sale. on the pc with win10 it seems to be a larger main photo and whne i put the mouse in the photo nothing happens like it used to do where it would blow up and be over to th...

Hired an external developer. How can I give him access

Without giving to much information and my account is secure after he finish his work. Or is the best way to ask him to use his own account. They are working on connecting my store to a drop shippers system. I tried creating a sandbox user but it does...

Resolved! Browser Dark Mode

Hi all,I've been using eBay for many years, but I'm new to the forum. Before posting this, I did a search looking for a thread about eBay dark mode. There were a few, dating to 2019 and mid-2020. Sheese, it's almost 2022 and there is still no dark mo...

New issue with messaging?

When necessary, I send out messages to buyers (Seller hub > Orders > Downward arrow on the order and click contact buyer) to make sure that the item(s) arrived and ask if they could take the time to leave positive feedback when they have a moment if ...

International shipping program dropping uk from the list of countries

It’s now been over 3 weeks since this ‘glitch’ started and as the weeks go on more and more listings are dropping the uk as they update. Has anyone managed to get any information from customer services apart from ‘they are working on it’ I buy a lot ...

EIS now not showing NZ in shipping options

It's bad enough that EIS is blocking the UK in the Toys & Hobbies category, but now the same thing is happening with New Zealand. I have 2 exact listings one shows NZ shipping the other doesn't.Item numbers are:325866030588 Doesn't show NZ shipping32...

Wrong shipping label purchased if left at default options

I recently sold several CDs, this is the issue... 1. Go to Purchase Label.2. For me, the default size and weight were fine (Shoebox size, up to 750g, Royal Mail 1st Class), cost was £2.603. Click on 'Purchase postage label' button.4. The issue is tha...

Customer from UK unable to purchase item #4005511106213

Customer wrote they wanted to buy the item, but "I think it may be due to the postage as I'm in the UK. Would you ship to the UK for these and can you sort this via Ebay so I can buy them? Many thanks." We have the global shipping program enabled, bu...

Terapeak "Sold" data changing over time...

Is there a reason why replicating the same search in Terapeak (including search term, category, condition filter, format, etc.) weeks apart would yield different sold data for the same custom period (say, the first week of August 2023)? I'm doing the...

Can't add bank account to new account - FIX

I've seen this topic a few times and, after opening a new account to sell alternative items, I came across the inability to add my bank account. The option was readily available to add a credit or debit card to buy, but not a bank account to get paid...