Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 04/08/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

eBay account address is not permitted

I want to change my address in my Personal Information but it says its not permitted. I am prom Philippines and move here in Australia and I would like to keep my eBay account to sell items online so I can Add my debit card and PayPal payment option ...

We looked everywhere

I'm trying to feedback on an item I purchase about a month ago, and I keep getting this message: "We looked everywhere." ???

I can't communicate with Ebay to reinstate my account

I received an email on 2022 from ebay customerhelp@ebay.com, stating restriction mc011, asking me to send some information, but I was sick and couldn't respond.Now that my health is up to date, I gathered the documents and returned the email to custo...

Resolved! Selling from Cape Verde Islands (Not being able to)

Hey! How is it going? I m from the country called Cape Verde Islands and I've been trying to sell on the platform for a while, but Cape Verde isn't on the list of countries eligible to sell. For somebody who doesn't understand what exactly I'm referr...

Multi-User Acess and Promoted Listings Standard Issue

Hello! For the people who utilize eBay's multi-user access function for their Virtual Assistants, how are you guys able to have your assistants edit your listings without turning off the standard promotion on the listing? The screenshot below shows h...

Shipped items now in awaiting shipment list

On mobile app under items awaiting shipment it is showing everything I've sold, even delivered packages.

20 rows of sponsored ads on our listings, its insane!

We pay each month for our store listings. Now there are more than 20 rows of additional ads on each of our listings which makes it extremely annoying to work on or even get to our site map to make changes. We never gave permission for all these addit...

eBay sales not showing in Seller Hub

My first 2 sales of the day are showing but the 3 I've had since then aren't showing up at all in my Seller Hub. Is anyone else having this problem? I've tried signing out and back in and using a different browser.

WE LOOKED EVERYWHERE AND WHERE'S ALL THE STUFF IS A DAILY ANNOYANCE

This is becoming a frequent problem for me as a seller. It used to be once in awhile when the listing no longer exist situation. But now there is no rhyme or reason as to why I get this. I run into at least 10 times a day. Sometime ebay comes back wh...

Unable to list?

I contacted ebay customer service chat yesterday about not being able to list anything - on a laptop I get a "Well, this is embarrassing. We're sorry, but the listing tool isn't working right this second. Please try again later" error message, and in...

Send offers to buyers not working

On mobile app, when it says I can send offers to interested buyers it just takes me to all active listings. Also sold items with tracking are showing as awaiting shipment. Also sold items do not appear on my daily sold sales chart. Sold unpaid items ...

Random unrelated photos inserted into listings?

I was viewing some of the items I listed on eBay yesterday. One was a women’s linen blouse. Imagine my surprise when - instead of the 4 photos I included of my shirt - I found 21 photos of someone’s protein powder? I have never bought, viewed, or lis...

Purchase History Has Disappeared!

I can only see my last purchase - the rest are gone. I frequently want to go back and repurchase an item, or need the history for other reasons. What happened, and how do I get it fixed?

Promoted listings: auction vs buy now

I mostly sell fixed price items and use a very low promotion percentage. Most sales end up coming from promoted listings. This week i noticed my promoted auction has 0 promoted views. Seems like something is broken. Here are examples of 2 items I lis...

Help! Tracking numbers are vanishing from items i shipped, using labels purchased FROM EBAY!

Customers are claiming they haven’t received the packages i shipped. I purchased the labels from Ebay and shipped thru my local Post Office, same as always! However, now when i click on sold items it says package shipped add tracking number and i did...