Report eBay Technical Issues
If you experience a technical issue on eBay, we want to know. Share your experience here.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Outdated info on eBay Money Back Guarantee page

The eBay Money Back Guarantee page needs updated. It still says "Look for the Top Rated Plus seal on item listings to receive same-day shipping and tracking, 14-day returns, and more." It should be 30 day returns. It even links to a top rated page wh...

Possible Solution for Make Offer issue on IPad

I pressed the offer button and didn’t let go until I had the options and 1 option was to open it in another tab so I did that and the page opened up with the box to allow me to make a offer with no issues. That was on IPad and Google Chrome so maybe ...

User avatar by Adventurer
  • 166 Views
  • 1 replies
  • 0 helpful

"Unsold items" doesn't recognize relisted items

When I relist anywhere other than from the "Unsold" view in Seller Hub, the system doesn't recognize that my item has been re-listed. For example, I get an email that a listing has expired, and I can click on a link to relist. "Unsold" keeps that ite...

Buyer managed to repurchase a canceled order under the same listing number

I am currently in a strange situation with an overseas buyer. The original purchase had to be canceled after she realized she input her address incorrectly (buyer is brand new, registered to buy my item). On Ebay's advice, I canceled the transaction,...

User avatar by Adventurer
  • 1803 Views
  • 3 replies
  • 1 helpful

Ebay not syncing with Shopify or ShippingEasy

For some reason, order and listing syncing has stopped working between ebay and both Shopify and ShippingEasy.I've used the Ebay->ShippingEasy sync for about six months. Up until a couple of days ago, I never had a problem, but suddenly my ebay sales...

Resolved! Problem With Viewing Images

I am using Firefox 52 ESR which is the fallback browser forpeople who can't use Firefox Quantum. The problem I amhaving is there is a white mask over all of the images on ebay.It only disappears when I put my cursor over the image. I don'tseem to hav...

User avatar by Adventurer
  • 259 Views
  • 3 replies
  • 0 helpful

Buyers not receiving my messages.

Has anyone noticed that your responses to buyer's questions are not getting through to the buyer? I've recently received a message from a previous buyer that would like to know if she could purchase more of the item that she bought. I responded and t...

Resolved! FEE charged for updating Title and Description of an existing listing

I edited one of my listings (only the Title and Description), nothing else that would have cost anything, and as I submitted the change, a Fee of .20 appeared just before it submitted while it was 'saving'. Sometimes it takes a while to see the 'savi...

Free-insertions counter malfunctioning. Last day of the month!

The Member-to-Member Support board is suddenly flooded with posts from sellers who are certain that they still have some of their 50 free insertions left for February but they are being charged insertion fees. It's too many to be a coincidence, these...

Price misleading on thumbnails in the plants section

How is it a seller is able to sell soil ($9) on a listing of 19 dollar plants? In the choose color variation drop down box, soil is listed as well. In other words it is misleading the customer as to the cheapest plants they thought they could choose....

Most Marked as Helpful Authors