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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Cannot edit my combined shipping and losing sales

When I go to "COMBINED PAYMENTS AND SHIPPING DISCOUNTS" this is how my screen looks: Combined paymentsNot allowed (buyers cannot combine payments).Edit Flat shipping ruleNot applicable. Must allow combined payments. Calculated shipping ruleNot applic...

Can not edit variation auctions or list new variation auctions

Variation auctions are converted by Ebay to single item auctions whenever we try to create new ones or edit existing ones. We have been doing variation auctions for years and this is something that started happening Monday morning 10-15-18.

Difficulty in adding shipping info to Paid Now items

Although items are marked paid now, ready to ship, when I go to the item I do not receive the usual menu items of Mark As Shipped, Add Tracking Info, etc. if I continue to click on the item I eventually get there. Not sure if ebay is doing split test...

Anyone else’s app stop working?

So I have a store of about 200 or so items up. Today I get up and go to check on my listings and the layout of my items for sale is changed. No big deal, they change things all the time. Then I go to scroll and all it does is hang and skip and wait a...

Search is not working for buyers; we type in a book title with author and we get Roman Coins come up

Need to correct search problems; we know the book we want is there, we saw several yesterday but today we type in title and author of a book and get Roman coins instead. Once again search is not working.

Resolved! Took 24 hours for listing to show up on site

Better a day late than never but I got one new listing to finally to show up on site.I lose a day off of a 7 day auction, but hey it's Ebay.

Why is eBay reposting stock already sold out

For a second time this week that I have been caught short of stock. How do you explain this to your customers.Do I go now and check all of my 1000+ listing for ebay's errors? Artificial Inteligence is not working.

Draft listings disappear

Oct 2018Drafts on the eBay iPhone A.P. disappear after save for later is optioned. they are on the computer but not visible on the A.P. I can’t add photos like I used to when ready to list.I have uninstalled and reinstalled the app many times. They a...

Resolved! Product Identifier Created, eBay Accepted, But still showing

as, in both seller hub and my ebay selling page: Invalid / missing product identifiersImprove search placement by quickly editing UPC or MPN and brand 1 Add required product identifiers for Add required product identifiers for1 listing. On 9/11 I pos...

Ebay buyer protection program

Wanted to see if anyone can help me as to why I may be dealing with this or if anyone else out there is having the same issues. About 8-10 days ago i noticed all my listings no longer had the buyer protection seal and at the bottom under the pricing,...

SHIPPING FEES TO BUYERS SHOWING MUCH HIGHER THAN SHOULD BE IN LISTINGS - TECHNICAL PROBLEM

Just got o ff the phone with the help desk. Buyers complaining of ridiculously high shipping fees. Charges are stated as three and four times higher than they should be in listing. No wonder my items weren't selling. Examples: $25 shipping when corre...

Resolved! Find a Member page - not working

Anyone else having an issue with this page? https://www.ebay.com/sch/ebayadvsearch/?_sofindtype=25

New listing not showing up on site.

Same way things started in March, new listing not posting. See ya in 2 weekswhen it gets sorted out. Ain't Ebay great?

Traffic doesn't update

Hello is this a bug or something? Traffic only shows 30th of september as last date. Its been 13 days of new month.

Saved searches email function

I have not received an email from ebay on any of my subscribed and saved searches for over two years. I have spoken on the phone to ebay staff twice and was told that I was put on a list to have this fixed. So far nothing has happened. I see that I a...