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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

I can't ship!!! Internationally!

I have tried and tried to print my label and it will not display a label. I have paid for a label and got a tracking number but it will not give me a shipping label on the last page. Just brings up page cannot be displayed inside the java window wher...

Unlocking my account

My ebay account is new.Has 20 position feedback.I bought a lot of item ( ~ $50,000.00)I nerver unpaid before.But today, i can not bidding.How can i verifi and can bidding again?Thanks so much!

can't contact a seller

I am trying to contact a seller to discuss an issue I have with my purchase. As soon as I start to type a message it disappears and there is no way to get back into the message box. If I refresh I get another chance but the same thing happens???

Russian Search bar?

Why is there a Russian Search bar on top of all of the sellers pages? Is it a bad cookie in my files?

[BUG ?] When clicking on my active listings shows them ended with the "relist"

This happened several times this evening "the NEW and improved active listings page" when going back and forth to fine tune some listings also the # of Views don't match by far on each listing,this may be why the listings seem to have gone dark with ...

Tracking & Label Information is not Forwarding to Pay Pal

For a few weeks now infornation that has automatically been sent to Pay Pal in the past is not being forwarded.When I open my Pay Pal account I am being asked to provide the shipping information.Please,I do not need extra work when selling on eBay.Pl...

Frustrated and concerned Seller

Better than 12 years on Ebay and a Power seller October 2018 has been a disaster in sales. We had a period of 8, 5 and 4 straight days of no sales during the month of Oct. 2018. Our sales for October 2018 was $690.00 compared to $2105. in Sept., $152...

store webpage

my store hggoods webpage doesn't show any of my active listing When i go to manage my store and edit store it and even when i revise it, it still won't show any of my active listing. I been in contact with ebay customer service and they say that they...

Ebay site not secure

Is ebay planning to fix the site not secure tab on Google chrome. I fear this will lose customers without doubt. Ebay please let me know if this will ever be fixed

Error viewing items being sold

Attempting to navigate to the Selling page in My Ebay at http://my.ebay.com/ws/eBayISAPI.dll?MyEbayBeta¤tPage=MyeBayNextAllSelling&ssPageName=STRK%3AME%3ALNLK%3AMESX but after successfully loading most of the page I'm redirected to https://www.ebay.c...

Pictures Not Uploading When Using SYI for New Listing

The first picture will show "100%" but there is no picture. The other pictures won't load at all.

Saved searches not filtering properly

As of three days ago, my saved searches are not working properly on the iPad app. When I go to new results for a saved search, it displays, for example, 90 new listings. But when I filter these results down to either buy it now listings, or used list...

Shopify - International Site Listing Upgrade Fees

In the past 3 months I have been charged 564.00 in international site visibility fees from listing I did not upgrade. I list my items through shopify but there is not option for interntational site visibility. When I called customer service they said...

received messages from seller make 3 messages, clogging up msgs

Lately when I receive a msg from a seller, so far any seller in China, I get 3 messages from seller. Since they are set to forward to my email I get messages there too. This ends up making a lot of duplicate messages. any idea on what is causing this...

Drafts won't save my description.

For about 2 days now I am unable to save my descriptions in my drafts. I have tried different browsers and clearing cookies, still it will not save my descriptions. Any info would be great. Using chrome on windows 10 but again i have tried multiple b...