Why is my SOLD auction item showing up as UNSOLD?

[caseysmama2008]

I just had 13 items listed for auction end. I know for certain that 1 of the items had a bid on it when I checked earlier today. I did not get a notification saying I sold an item and awaiting payment, nor is it marked in my overview page that I have an item awaiting payment. I went into the "unsold" tab and none of the listings that just ended are there. I did find them under the "ended" listings tab, under "unsold and not relisted"... Including the item that had a bid! The status of the item that had a bid is "unsold", but when you click on the item it says "you're item sold!"... but there is no indication anywhere that it did in fact sell. I have no option to send an invoice or even contact the buyer. Has anyone else had this issue and how did you resovle it? 

[kboons]

This has happened to my items a lot lately.

I used to list with Turbolister and never had these problems.

Now I've multiple items ending at the same time, and the Ebay system doesn't seem to be able to keep up. Up till now this was always solved after a couple of hours. The biggest problem is that I tend to send invoices right after the auctions end. These items won't be picked up in the invoices.

I have had to send a lot of new invoices, and to re-open my shipments, to include some more items.

Please Ebay, get your things together. We pay more than enough for your services, so we may expect them to work properly.

[oddz_n_endz]

This happened to me yesterday.  One auction showed as sold and the other showed as unsold, both having had bids with no reserve.  The buyer coudn't pay and I couldn't send an invoice.

I called eBay support and they know about the issue.  The lady on the phone did something, refreshed the auction and it posted as sold.  Suggestion for now, call when it happens and ask them to refresh it.

[theplarnstar]

This has been happening to me a lot lately, and am waiting for 2 to show up as we speak. Eventually, many hours later, the items show up as sold - but I need to send an invoice to my best repeat buyer, and don't know if she won either of those auctions or not. So I can't send her finalized invoice until they magically register as sold. It's frustrating!

[krippy13]

This happened to me today.  The item that sold is showing up as unsold.  I had customer service call me and the guy I got said it was a glitch and there was nothing they could do about it.  Then he told me I could relist it with a buy it now and contact the buyer.  I told him no, I shouldn't have to inconvenience the buyer.  Anyway so I messeged the buyer to let them know what is going on but in the mean time it still has not shown up as sold.  Not sure what else to do.

[krippy13]

So I called back and got a different rep and they were able to fix it so that it would show up.  My suggestion is if you call and the person you speak to can't help you call back and speak to someone else.

[mdrca]

"Please Ebay, get your things together. We pay more than enough for your services, so we may expect them to work properly."

If only someone at eBay with some power to make positive change would read that!!!

[saspus · Accepted solution]

Seems what helps is: 

1. go to the list of Ended items

2. Click on those miscategorized items

3. Click on Bids links to go to bids history

4. Refresh that page.

In the Action column the link "Send Invoice" will get added and now the item will be correctly listed in Awaiting payment list.

[hilljackbob]

Just now saw this update when I was on the phone with ebay, they had no answers but when I tried to go to the bid history and refresh that worked!  Thank you so much!

[cherylbill4ever]

The items aren't showing up in unsold either...it's like they simply disappeared off the planet...I can't find them anywhere

[treed2hi]

It is unreal!  There were 2 bidders, 2 bids....can't get either to "own up" to bidding....crazy that it is

in the ENDED section...$43.00 in green column...green means sold...,but says UNSOLD!!!!!!

[magicjohnsonsvariety]

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@mdrca wrote:

"Please Ebay, get your things together. We pay more than enough for your services, so we may expect them to work properly."

If only someone at eBay with some power to make positive change would read that!!!

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 My buyer is in Limbo right now when the auction he won went into my unsold section last night, preventing the buyer from being able to pay for it.

Completely unacceptable for sold items to go into unsold sections!  

I thought ebay was going to fix all these constant site glitches.....?

[cherylbill4ever]

I just spoke with a rep from Ebay....my problem is that my ending listings were not rolling over to my active listings and looked as if they had completely disappeared.  There is apparently some kind of glitch going on and it has been reported to the Technical staff but no estimated time on a fix as I was only about the 3rd or 4th person who called about this.  They did show me how to go back to the "classic" ebay seller hub and, sure enough, there were the missing listings.  So, until this is resolved, I have to work off of the old way the listings were kept.  As to the sold items showing up in unsold, this may also be tied to the glitch.  Strongly urge you to call in to Ebay and let them know what's going on ASAP.....I'm not totally sure if they know what's going on with your issues OR they can steer you to a way to finish processing your orders through the classic site.  Please call customer service

[prettywoman-2012]

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@caseysmama2008 wrote:

I just had 13 items listed for auction end. I know for certain that 1 of the items had a bid on it when I checked earlier today. I did not get a notification saying I sold an item and awaiting payment, nor is it marked in my overview page that I have an item awaiting payment. I went into the "unsold" tab and none of the listings that just ended are there. I did find them under the "ended" listings tab, under "unsold and not relisted"... Including the item that had a bid! The status of the item that had a bid is "unsold", but when you click on the item it says "you're item sold!"... but there is no indication anywhere that it did in fact sell. I have no option to send an invoice or even contact the buyer. Has anyone else had this issue and how did you resovle it? 

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Yes, this has happened to me, too - and on an expensive item, to boot! Was wondering whether I need glasses. Then decided for a glass of lemonade, instead. It showed up when I logged out then logged in again. 

PW

[brian@ebay]

Hi everyone,

Due to the length of time that has passed since this thread began, we have locked it from future replies. If this is still an issue that warrants discussion, don't hesitate to begin a new thread here.

Thanks.