ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
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@mcdougle4248 @shipscript @threetabbycats @bretts @njrtsr @sta8mps_8 @cmgl @ehartf @howe1850 @rncco
Hey everyone, I have great news! Our tech team has moved forward with opening an alert! ALERT14623
I have updated the tech board with this alert as well.
I think I tagged everyone in this thread, but if I missed anyone, please let them know as well!
Also, just a quick side note: @mcdougle4248 you are correct about SR numbers being generated for every contact with customer service. The number you get is specific to that individual call/chat/email you had with CS.
Kyle,
I see the same issue on my own listings and on the listings of others that I view, so I thought it might be due to my account being in the "View Item" beta test. Asking around, that is not the case, so I have done a deep dive.
When I hover solo images, they didn't zoom at first. But after hovering awhile with my Firefox browser, the zoom image does appear.
On the clickable overlay, it appears that the longest side is constrained to 500px on the first image, and that eBay loads its small 500px version of the image. That 500px version is most likely the constraining factor, rather than the CSS coding. The second image does not share the same constraint, and eBay loads its 1600px version of the image (which would be the actual size of the photo, up to 1600px, which is then sized by the browser to fit).
I examined three listings of various ages, in detail, and the same applies to all, so it does not seem to be related to when the item was listed:
| Item Number | Date listed | Actual image sizes |
| 225533401236 | 2023-APR-16 | 915 x 570 & 915 x 575 |
| 325118845719 | 2022-MAR-25 | 1204 x 731 & 1185 x 725 |
| 324759654289 | 2021-AUG-19 | 1215 x 735 & 1220 x 740 |
This is not the first time over the years that I've encountered the small 500px image in the shadow box overlay, constrained by a 500px suffix, but I think it may be the first time it affected only the first image.
@mcdougle4248 wrote:
@threetabbycats wrote:
Yep, I have the same problem. All of a sudden, all of my cover images are teeny, tiny. Ebay resized them to 500X500 pixels. I uploaded all of them at 1600X1600 pixels. The tiny images look ridiculous and unappealing on the desktop. What's even more ridiculous is that while the 1st image is tiny, but all the subsequent images are full size. It's quite jarring to scroll to the second image as there is a big jump in photo size.
What's worse, if I end my listing, download the tiny image and resize it back to 1600X1600 (which makes the image grainy, btw) and then upload the newly resized image to my listing and send the listing live, the cover image once again gets miniaturized by eBay to 500XX500!
Ebay has ruined the first image on every single one of my listings now. To get a truly clear image at the resolution that is decent (as opposed to resizing up which makes images look grainy), I would have to re-photograph everything.... though no point in that if eBay is going to miniaturize the cover shots as soon as I sent a listing live. WTH, eBay? This not a good experience for buyers!
I reached out to Customer Service and they couldn't understand what I was talking about. 45 minutes wasted trying to explain it and then waiting while the agent tried in vain to research the problem. I suggested the agent put me on the line with their supervisor, to which the agent said the supervisor didn't have any more access to resources than he did. (They all work from the same scripts and uninformed knowledge base, in other words.)
Anyone else experience this? Any known resolution?
I am going tag eBay staff to this thread. Maybe they will help us find out if this is a site wide issue with an ALERT ID we can use when contacting customer service.
Hey @mcdougle4248 and @shipscript thanks for tagging us in on this. I don't see any open tickets or alerts at this time, so if you are still encountering this, please contact our CS so that we can get those going.
That being said, I've looked over quite a few listings from many of you in this thread, both while logged into my account, and logged out, and also from multiple browsers. At this point in time, all of the pictures within your listings were zooming in correctly for me. I'm wondering if this may have been corrected overnight.
We'll be on the lookout for any more info or an alert about this issue, and we'll be sure to update this thread accordingly.
Kyle,
Thank you for your response.
Please take look at my listing, item number 195718240153. The zoom feature is working properly, however, if you click on the first photo it is small, while the subsequent photos display the correct size when clicked. I uploaded the same photo in the first and second slots in this listing to test if the issue was only happening for the first photo. You can see that this is indeed the case with this listing. The same photo that was added to the second slot displays as it should, while the first photo is small.
The supersize overlay is where the issue resides. eBay provides the 500px image for the first, and the 1600px for the remainder:
