That's because eBay's "solution" is: "Just offer free shipping! 
"
@obtanium_enterprises wrote:That's because eBay's "solution" is: "Just offer free shipping!
Has anyone noticed a small adjustment to the behavior?
Previously, upon clicking "get rates" tab , the sytem would just glitch to the item description and then you would have to click the shipping tab in order to return to that screen.
Now it seems that it does after clicking "get rates" - (in micro seconds , flash and ) - automatically return to the shipping and payments tab.
NOT that it holds any changed quantity or calculates anything- but it almost looks like it was coded to return so that the improper function was less noticeable to those unaware how it SHOULD did WORK previously.
That almost bothers me more so than the fact that it has been non-functional for almost a year now.
Any thoughts folks?
(I'm thinking that this might have something to do with items I have set as flat rate shipping to add an amount after the first purchase. But, now what happens is that it just charges the same flat rate twice rather than + additional amount for the second, the way it is set up and has always worked up until now. Reported to CS and they are at a loss - they have confirmed that I DO have my settings and the option set correctly - it is just not working now. This isssue was noted on a domestic order, but have seen new reports from others that the same behavior is happening on International orders. And the obvious concerns is that sellers be blamed/passed over for not following their own combined shipping offers and ultimately abandoned carts)
I cannot find a reason why sales would be down.
I see that the shipping page reverting to the description has been fixed (?) when changes are made on it , at least, tho it jumps around, it stays on the shipping page........but the quantity function doesn't work to ascertain the shipping cost......
On this page
Note that the quantity is 2.......which means the shipping should be 7.99........but there is no change from a quantity of 1 when you click "get rates"
Also, on the Description page, I've forgotton whether the shipping charge should change if you change the quantity to 1 there........if it should change, it doesn't......
@toomstoys wrote:
@berserkerplanet wrote:
>>Has anyone noticed a small adjustment to the behavior?
Yep, it does plonk you back onto the shipping and payments tab, and still no multi item total quotes.
The fix also managed to break it completely in the old Firefox 3/6/24 browser I use for much of my eBay work, and almost all of my searching for selling research, buying, and forum question answering. The "get rates" button is now totally dead and useless in that browser. Likely going to result in far fewer detailed forum responses from me on shipping and store/item visibility questions, and as they are intent on breaking everything, likely less buying and selling on my part.
Every day brings my a step close to just walking away.
Thank you for confirming that any hope that I had of getting this "calculator" fixed is now gone.
Buyers will now need to grab a pen and paper or an abacus or both for verification process.
I'm politely asking again that this be looked into.
You have 2 users here conversing & commenting on an issue that without question is having a negative impact on both the buying and the selling experience. (Those 2 users that I will add have a combined experience HERE of almost 40 years between them - I will not take my time to add the tenure of all the others commenting here - that should say enough)
And that THIS is only a small part/piece of complaints about the calculator.
The lack of this tool (working properly or even at all) is now making us got to USPS.com/Fed Ex/UPS to get rate quotes for buyers. Doesn't that seem a bit ridiculous that we have to leave the site to do such a simple amd necessary thing like get an accurate quote for shipping for a venue that's primary business is buying and shiping items?
I have personally posted about issues with even the check out calculator not calculating properly.
Or buyers being overcharged repeatedly (needing to be refunded) because we can't fix issues we don't personally see until after the fact.
(Review my last report to Customer Service from Saturday 8/11 to verify that FACT)
I have had just about enough of being told that by CS that the reason the sytem is not working is that "you are offering combined shipping and combined payments, that is confusing the sytem"
I hate being treated like my opinion doesn't matter or that I'm just plain stupid.
This needs to stop.
Hi @toomstoys - the issue with the page reloading is a known tech problem and one that has been being worked on and hopefully corrected.
The quantity issue is something that is also known and still being worked on. I've gone through and gotten members added who have not yet been included on the ticket.
Thanks for the tag!
@dhbookds wrote:I see that the shipping page reverting to the description has been fixed (?) when changes are made on it , at least, tho it jumps around, it stays on the shipping page........but the quantity function doesn't work to ascertain the shipping cost......
On this page
Note that the quantity is 2.......which means the shipping should be 7.99........but there is no change from a quantity of 1 when you click "get rates"
Also, on the Description page, I've forgotton whether the shipping charge should change if you change the quantity to 1 there........if it should change, it doesn't......
@besekerplanet
"..............Note that the quantity is 2.......which means the shipping should be 7.99........but there is no change from a quantity of 1 when you click "get rates" ............"
Think that the listing you used as an example has changed - I see free shipping now.
If am wrong or seeing something you are not please page me.
"........Also, on the Description page, I've forgotton whether the shipping charge should change if you change the quantity to 1 there........if it should change, it doesn't......"
It used to hold (and should, since it is/was a calculator) the quantity and display the true shipping cost (x's the quantity) to the zip code/and or location entered. No matter wether it was flat rate or calculated shipping. I think the issue is that they "forgot" how this used to and still should work. Considering how long this has been broken now and what is is doing now it is almost useless - it is a shipping cost display not an interactive calculator.
Even Larger and more concerning problem with that function not working is that from an International buyer's viewpoint - they will always see the lowest and single rate for what they are trying to estimate. But, almost always assume that 2,3,4 will ship for the same rate as one. But when they proceed through the check out flow that is not what they are charged - more troublesome is that it usually just adds all the per item shipping charges NOT weights (or flat rates) together as a sum rather than additive based on weight total or following the set rule of add (x) for each additional item purchased.
Now in the current enviorment (to quote shipping for non-domestic buyers) I have to figure/guess the total shipment weight for the number of items they want to buy keeping in mind that anything under 5 pounds can ship FCMI and anything over has to ship PMI and figure out the % discount off those services I will receive to even come close to getting them a pseudo accurate quote.
and then what they see in the shipping/listing tab above the per cost item is this message:
Save on shipping. This seller offers shipping discounts when you purchase two or more eligible items using the cart.
But because of the promotions I have running and already offering discounts on shipping the "REQUEST TOTAL FROM SELLER" is grayed out and unclickable. Nice- very handy.
Abandoned cart or get a message from a potential buyer - "Hey, you're not letting me request a total" followed by "Ebay customer service told me it's your fault and you need to change your settings. "
In the old (semi-working) enviorment of the shipping calculator I could tell a buyer to (or I could ) find a listing with sufficent quantity of the items they wished to purchase and just key the number and change location and they (we) would automatically have a "close" estimate of charges to their location.
Add another layer to all this.........
I am now seeing cart transactions - Specifically ( but probably not limited to) buy 3 get 1 free promo orders being broken into 2 seperate orders on my side in Order history - no wonder people are now posting that when they go to return an item that the system gets confused about which item they want to return.
I have to combine the 2 orders (they show as 2 payments, 2 transaction to me) but they are clearly the same order since the combined shipping is applied on the order details.
As far as this thread (link below) being solved/closed/resolved - Again, no - the solution given does not accurately correct the issue. ( One could say that it is now, because you don't have to click again to get back to the shipping tab ...but then we are in a circular discussion again)
Thank you for chiming in,commenting, and your attention to this ...
" I've gone through and gotten members added who have not yet been included on the ticket. "
But, honestly, I'm confused by that and I'm trying not to be accusatory or snarky but wouldn't this be EVERY Ebay user ?
