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Shipping & Payments Tab / Get Rates calculator reloads page

On the Shipping and Payments Tab where you enter QTY, COUNTRY & ZIP CODE and click "Get Rates" for multiple items...  The page just reloads, cannot see what shipping would be for multiple items.  Tried different multiple listings and tried  MS Edge, Chrome, Firefox & Opera browsers with same result.  Anyone else?.

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Shipping & Payments Tab / Get Rates calculator reloads page


@baue_875 wrote:

WHAT?!? 

 

 " I am happy to confirm that this is being reviewed and also clarify that this is not something that while this is a known issue, it is not affecting every user worldwide.   Despite only affecting a small portion of users, this is still something we are working to resolve as soon as possible."

 

THIS MAY NOT BE AFFECTING EVERY USER WORLDWIDE BUT IT IS DEFINITELY AFFECTING WAY MORE WHAN A SMALL PORTION.  (MULTI-MILLIONS IN THE USA ALONE is not a small portion) PERIOD!


Upon review ...... Doesn't the double negative make that a positive statement?

 

Re-read it

 

"and also clarify that this is not something that while this is a known issue, it is not affecting every user worldwide."

 

either that or it is just really fowl grammar 

 

another way I know for a fact Tyler didn't pen that ridiculous response.

 

And If you did, dude I'm sorry but what the duece ? 

Message 46 of 60
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Shipping & Payments Tab / Get Rates calculator reloads page

Sorry to all - In my previous response @obtanium_enterprises I said "Triton"
(I'm almost 100% certian that that was not Triton that responded to my post) and meant Tyler. But either way, My comment stands.
Message 47 of 60
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Shipping & Payments Tab / Get Rates calculator reloads page

@Anonymous

Just wanted to add that I'm also having problems with this on a listing ... when I press "Get Rates", I am sent to that error page with the hood over the boy's eyes that says "We looked everywhere."

 

Errors like this one will cause buyers to look elsewhere ...

Message 48 of 60
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Shipping & Payments Tab / Get Rates calculator reloads page

>>Just wanted to add that I'm also having problems with this on a listing ...

I checked a few of your multiple qty listings (assuming you were referring to your own) and everything worked fine using Firefox 31. Is it specific listings that throw the error or only calculated, or possibly a browser related issue? (I just don't see the "uhoh" error anywhere on eBay when searching and viewing.)

Aside: I saw "CIA Masters Collection Professional 11 Piece Round Cutter Set" and immediate thought was torture device accessories? I was really wrong there. (BTW: those are nice - they appeal to the engineer in me - "ooh perfectly formed shiny sharp edged stainess". But I don't cook any more) Smiley Frustrated

Message 49 of 60
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Shipping & Payments Tab / Get Rates calculator reloads page


@berserkerplanet wrote:

>>Just wanted to add that I'm also having problems with this on a listing ...

I checked a few of your multiple qty listings (assuming you were referring to your own) and everything worked fine using Firefox 31. Is it specific listings that throw the error or only calculated, or possibly a browser related issue? (I just don't see the "uhoh" error anywhere on eBay when searching and viewing.)

Aside: I saw "CIA Masters Collection Professional 11 Piece Round Cutter Set" and immediate thought was torture device accessories? I was really wrong there. (BTW: those are nice - they appeal to the engineer in me - "ooh perfectly formed shiny sharp edged stainess". But I don't cook any more) Smiley Frustrated


@orangehound

@baue_875

 

@berserkerplanet Try this one (of mine) and see if it throws you that error,

 

https://www.ebay.com/itm/362115875611

 

It does for me most of the time on my end. 

 

Using Chrome browser myself but it is odd that sometimes it works ok and others it does not.

 

-Is it a browser specific issue, but because is it intermittent it seems not but you say that firefox works all the time for you. OH are you using chrome?

-Is it related to the flat rate shipping option ?

-Is it related to (b3G1) promotions I have running?

-Is it related to markdown mananger running, although I had an 18% off sale , that has ended now and still have the issue?

 

I've done all the basic trouble shooting myself ( clear cache, sign in out, etc etc)  

 

It is problematic as OH said as it tosses you back to main page and forces prospective buyers to start search again and who knows if they will bother or just make another choice or even if they will get the same results on a new search ( and I know, I don't want to go there........)

 

Sadly & Honestly at least when it was screwed up before it kept the buyer on my listing and didn't  fully boot them somewhere else. 

 

 

 

Message 50 of 60
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Shipping & Payments Tab / Get Rates calculator reloads page


@berserkerplanet wrote:

>>Just wanted to add that I'm also having problems with this on a listing ...

I checked a few of your multiple qty listings (assuming you were referring to your own) and everything worked fine using Firefox 31. Is it specific listings that throw the error or only calculated, or possibly a browser related issue? (I just don't see the "uhoh" error anywhere on eBay when searching and viewing.)


@berserkerplanet

I don't know what causes it to fail ... you are right, it is on a listing-by-listing basis.  Here was the one that is throwing the error I mentioned:

https://www.ebay.com/itm/132560414180

Message 51 of 60
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Shipping & Payments Tab / Get Rates calculator reloads page

>>https://www.ebay.com/itm/362115875611

Ok. You win. I got the "We looked everywhere" screen multiple times with no successes for that one when I chose qty 3 in FF52, FF31, and FF3.6.24 Smiley Sad

No ideas. Looks just like the others from my side of the screen.

 

Addendum: It fails the same way for qty 1 and get rates, which is even worse.

Message 52 of 60
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Shipping & Payments Tab / Get Rates calculator reloads page

I think I figured out what is going wrong but not the exact underlying details.

 

Was playing with searches for another seller on the PS board, and had turned off my search manipulations (Redirector rules that let me use the "old" search and not have to put up with a lot of the eBay search games).

 

I had forgotten to turn Redirector back on when playing with your listings which also left my item listing page redirection rule that adds "nordt=true&orig_cvip=true" to item page URLS turned off (what that does is prevent eBay from presenting a new active listing from another seller when someone looks at a sold or completed listing - or even when a seller tries to look at his own sold listing) This is probably why I never saw the error before.

 

The calculator works fine when your URL looks like:

   https://www.ebay.com/itm/362115875611?nordt=true&orig_cvip=true

and becomes

   https://www.ebay.com/itm/362115875611?nordt=true&orig_cvip=true&shqty=1#shId

 

The shqty=1#shId parameter is something that eBay started adding (IIRC) when they rolled out the recent "calculator fix" that seems to have fixed the multiple item calc issue.

 

However, I played with it some more. It isn't the ?nordt=true&orig_cvip=true that does trick - it is only the ? getting added to the end of the URL (? in URLs is the signal that any following characters are parameters where multiple parameters are chained together with & (parameters such as nordt=true ,  orig_cvip=true , or shqty=1#shId)

 

Try this:

https://www.ebay.com/itm/362115875611?

Copy and paste and see if the listing calculator works.

 

(couldn't use a live link because the forum software strips a bare ? off the URL when there is just a ? on the end)

 

 

What appears to be happening is that the code appears to be just assuming a ? and other parameters already exist, is always prefixing the "shqty=1#shId" parameter with an & (parameter chaining symbol) without checking when the Get Rates button is pressed, the resulting submitted URL  https://www.ebay.com/itm/362115875611&shqty=1#shId   is therefore an invalid URL (no separating ?) and fails with the "We Looked Everywhere"  (eBay's cutesy "Not found" or 404 error code.)

 

 

This may be a pretty simple fix for eBay if I'm right (couple of lines of code?)

 

Unfortunately, nothing can be done to fix it yourself for your buyers (you can fix it in your own browser for research and buying purposes using the Redirector addon and my simple "nordt=true&orig_cvip=true" rule )

 

Will try to dig into the page source if I get time to see if I can puzzle out anything further.

 

Message 53 of 60
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Shipping & Payments Tab / Get Rates calculator reloads page

See my post #53 before this one about toomstoys item.

Go to the URL for your item https://www.ebay.com/itm/132560414180
add a ? to the end of the URL, hit enter, and try the calculator.
Message 54 of 60
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Shipping & Payments Tab / Get Rates calculator reloads page

ebay_item_362115875611_getrates_fail_100118_annotated.gif

 

I think the problem originates in https://ir.ebaystatic.com/rs/v/uoko253fuy0yrdn0y3c0ryajhqv.js

in this section (approx line 4600 depending on formatting) of the script:

 

if(c||d||g||e||f||newEbayPlusChk||b.isGetRatesEnabled)
a=$("#shQuantity").val(), 0<a&&a!=this.keyValueParam("shqty")?(b=window.location.href.match
(/\&shqty=(.*?)(?=\#)/g),window.location.href=null!=b?window.location.href.toString().replace
(b,"&shqty="+a):window.location.href.toString()+"&shqty="+a+"#shId"):(b.isGetRatesEnabled&&!this.
getQueryParam()&&(window.location.href=window.location.href.toString()+"#shId"),
top.location.reload());

 

 

I'm not a web programmer (FORTRAN, C, BASIC, Pascal, Algol, C++, Intel Assembly language yes, a smattering of Python, Java, Perl, and playing with simple JavaScript and RegEx) Definitely not a whiz at JS, XML, AJAX,  JSON constructs or debugging JS in a browser. Particularly when it's 10,000 lines of unformatted JS (I was able to format it somewhat using a JSTool plugin in Notepad++)

 

That is where the new URL is constructed for the "Get Rates" result page and the new page is loaded.

 

Too groggy to rigorously puzzle out the RegEx going on there, but that is where the problem would lie. It is checking the current location.href, and making some checks for an existing shqty parameter, but it looks like it isn't checking for a ? in the URL and is just tacking &shqty=N#shId onto the existing URL when no shqty parameter is already present, which creates an invalid URL that fails (as I suspected).

 

Should be a 5 minute fix for eBay.

 

Message 55 of 60
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Shipping & Payments Tab / Get Rates calculator reloads page

Wow, thanks for that ? mark semi-fix, will be using it myself, buying and selling checks. Are any ebay coders seeing this and how simple the issue is?
Message 56 of 60
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Shipping & Payments Tab / Get Rates calculator reloads page


@orangehound wrote:

@Anonymous

Just wanted to add that I'm also having problems with this on a listing ... when I press "Get Rates", I am sent to that error page with the hood over the boy's eyes that says "We looked everywhere."

 

Errors like this one will cause buyers to look elsewhere ...


Thanks, @orangehound! Thanks for letting us know about this error. I'm going to send this over and ensure it's added to the issue already being reviewed. 

Brian,
Community Team
Message 57 of 60
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Shipping & Payments Tab / Get Rates calculator reloads page

>>Wow, thanks for that ? mark semi-fix, will be using it myself, buying and selling checks.
>>Are any ebay coders seeing this and how simple the issue is?

No problem. An interesting glitch for which I stumbled on some clues after throwing up my hands trying to puzzle out any commonalities.

eBay has weighed in here (whether anything I posted was looked at is unknown and I don't care anymore). If it isn't fixed shortly everyone can complain again. (Because there is possible hope here and eBay is in the loop, I won't gripe about this thread getting bumped if needed 🙂


You can manually add the ? to URLS for your own searching or use Redirector to transparently automate it if you want to go that route.

The "?nordt=true&orig_cvip=true" Redirector rule meant to fix annoying eBay sold/completed item page redirects (that started when search changed in May?) accidentally fixes this issue too (because it adds a ? to the URL if needed).

Info on that here and in the links in that thread:
https://community.ebay.com/t5/Technical-Issues/Is-there-any-way-out-of-quot-The-listing-you-re-looki...
Message 58 of 60
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Shipping & Payments Tab / Get Rates calculator reloads page


brian@ebay wrote:

@orangehound wrote:

@Anonymous

Just wanted to add that I'm also having problems with this on a listing ... when I press "Get Rates", I am sent to that error page with the hood over the boy's eyes that says "We looked everywhere."

 

Errors like this one will cause buyers to look elsewhere ...


Thanks, @orangehound! Thanks for letting us know about this error. I'm going to send this over and ensure it's added to the issue already being reviewed. 


How is that a user (and users) in the thread have identified with specific examples an issue and a fix
 
 
 
 but
this is still happening?
 
 
 
 
 
 
 
 
 
 
 
 
 
Can we get an update?
 
 
 
Message 59 of 60
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Shipping & Payments Tab / Get Rates calculator reloads page


@toomstoys wrote:

brian@ebay wrote:

@orangehound wrote:

@Anonymous

Just wanted to add that I'm also having problems with this on a listing ... when I press "Get Rates", I am sent to that error page with the hood over the boy's eyes that says "We looked everywhere."

 

Errors like this one will cause buyers to look elsewhere ...


Thanks, @orangehound! Thanks for letting us know about this error. I'm going to send this over and ensure it's added to the issue already being reviewed. 


How is that a user (and users) in the thread have identified with specific examples an issue and a fix
 
 
 
 but
this is still happening?
 
 
 
 
 
 
 
 
 
 
 
 
 
Can we get an update?
 
 
 

 Hi @toomstoys, I don't have an update at this time. I can confirm that the developers are aware of this issue though, but I do not have an ETA on when an expected fix will be implemented. If I do hear something then I'll update this thread. Thanks!

Brian,
Community Team
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